Considering Effects of Cultural Intelligence on Culture Shock: Cross-Cultural Adaptation and Performance

During transition from a familiar environment to a strange environment, people would encounter with different challenges in an intercultural environment. They would realize the behavior patterns, attitudes and cultural values ​​which are acceptable in their own familiar environment, may not be accepted in other environments. In order to reduce the uncertainty caused by cultural differences, individuals should be aware of cultural diversity and should reinforce the ability to communicate with people from different cultures in their boost. These types of behaviors emanate from people’s cultural intelligence and can be an indicator for the ability to adapt to a new cultural environment.
The purpose of this study is to consider the role of cultural intelligence in cross-cultural adjustment and job performance in organizations. After reviewing the theoretical literature, the conceptual model is developed. Data is collected through questionnaires and based on the results of the data analysis, cultural intelligence, culture shock and cultural adjustment are presented as factors affecting performance in organizations. Finally, based on considering aspects of each concept, practical suggestions for improving performance in organizations are presented.