A survey and comparison of students satisfaction from the educational Quality in Islamic Azad University in Tabriz

A serviceable organization such as educational centers when advocates that concentration on customer’ demand is their number one priority¡ should really listen to their customer’ voice and demand. This paper will examine the student’s satisfaction regarding the educational quality at the university¡ furthermore through using customer’ voice recognizes and presents different educational procedures.
Gathering data was done through a researcher made questionnaire. Reliability of the questionnaire¡ using Cranach’s’ Alpha was 0/94. The Statistical population was 23700 people among which 195 people were chosen as sample size. The sampling was stratified random sampling. To test hypotheses P-value was used. The results showed that the rate of students’ satisfaction about professors and classes was over 50 percent. But more than 50 percent of the students were not satisfied with classes¡ content construct¡ educational facilities and on the whole they were not satisfied whit educational quality of the university. The students’ most important demands were: experienced professors¡ knowledgeable professors who are specialist in their field¡ professor’s with high teaching ability¡ learning of practical skills¡ up-to-date educational curriculums¡ making use of educational equipments¡ equip the library with new edited books