Identification and modeling of factors affecting the quality of comprehensive educational systems, Case Study: University of Applied Science & Technology

Academic comprehensive educational systems have important role in the country's higher education system and play an important role in responding to the increasing demand for services in higher education colleges, increasing satisfaction, improving service productivity for the development of e-government. These information systems have become an integral part of the education industry today, and their continuing promotion is necessary for the development of the quality and quantity of higher education in the country. Accordingly, the existence of models that can periodically assess the quality of these systems and reveal potential gaps in order to promote these systems is inevitable.The purpose of this paper is to provide a comprehensive quality assessment system for comprehensive educational systems that allows for the continuous measurement and upgrading of these systems. In this regard, through comprehensive literature review, the criteria for evaluating comprehensive educational systems including content, flexibility, ease of use, user services, organizational structure, and apparent form were identified, along with 42 subscriber indexes with final experts opinion.By designing a semi-structured questionnaire in the form of a case study in Applied Scientific University, the importance and relevance of the indicators and factors were investigated. Using confirmatory factor analysis, the validity of the constructs was tested. Then, using the structural equation method, the relationship between factors was modeled.The results of the study show that the factors of appearance, convenience and user services and flexibility are directly affected by the content and organizational structure indirectly affect the quality of comprehensive educational systems.