Recognition of Information Services in Libraries: A Model for National Libraries

identification of factors affecting information services in national libraries.

The method of this study was qualitative and used brainstorming and group decision making to collect data. The study population consisted of 21 librarians working at the National Library Service desks of Iran. To increase the validity and accuracy of the data, recordings and audio recordings were collected and returned to librarians for modification and approval. Maxqda software was used for data analysis.

Factors affecting the Information services of National Library of Iran from the perspective of librarians are included in 4 themes (Information Librarian, user, Services and Service Desk). The qualitative analysis of the data resulted in the extraction of 301 primary codes that reported service factors. Multiple revisions and code integration based on similarity over several steps eventually yielded 15 sub-themes.

The results showed that within the theme of information librarian, three sub-themes of information literacy, client relationship and professional ethics of librarian; in client, three sub-themes of client education, user Independence and user membership; within the themes of service desks, 5 sub themes of accessibility, desk location, desk physics, service desks and safety; and within the service theme, 4 sub-themes of marketing, providing value added to the customer, prioritizing matters, and providing a specialized view to departments and services are factors influencing services.