Effect of Team Identity on Satisfaction and Behavioral Tendencies of Tabriz Traktor Sazi Football Spectators

In recent decades, the sport organizations have recognized the importance of consumer behavior and therefore the attention to some variables that might be affective on behavioral intentions and satisfaction of customers, increasingly became more important. Using SEM, the study is to determine the causal relationship between spectators’ Team Identity with their satisfaction and behavioral intentions. To collect the data, these questionnaires were used after confirming their validity and reliability: team identity (Trail and James, 2001); behavioral intentions (Youshida and James, 2010) and overall satisfaction (Oliver, 1980). Statistical population were all spectators of Tabriz Tractor Sazi football team in Yadegar-e-Emam Stadium and regarding to Cochran formula for determining the samples number, 289 persons were participated and selected using un accidental and volunteer sampling. The research method was descriptive and for data analyzing the descriptive statistic, correlation tests and SEM were used. The findings of track analysis showed that team identity of spectators is of impact on their behavioral intentions and satisfaction of them (B=0/69, 0/45). Regarding to the findings, we can present strategies for reinforcing the team identity of spectators and because of mediating role of perceived quality, we can say that managers should focus on developing the quality of service in stadiums.