Presenting the Dimensions and Components of Information-Search and Retrieval Behavior by multilingual web users

To present the dimensions and components of the behavior of search and retrieve information by multilingual users in the web environment.  

The present study was a qualitative data type in terms of purpose applied and content analysis research method. Participants in this study were based on the rule and principle of theoretical saturation, including 35 PhD students and experts who used the web to search. They were selected by purposive and theoretical sampling methods. Data collection tool using Camtasia Studio 7 software recorded user behavior from World Wide Science database and also loud thinking technique was used. Finally, the experience and feelings of users were asked using interviews. Data were analyzed using MAXQDA software. Its validation was done by the participants using the verification method.

Qualitative analysis of the nature of information retrieval behavior by multilingual individuals consists of 5 as well as 22 components. Among the components, failure of retrieval operations, definition of activity, staying on the main page of the site and using translation tools can be considered as belonging to the category of high frequency user behavior.  

Finally, by using logical operators, cancellation of recovery, lack of background knowledge, lack of understanding of the activity and formulation of recovery strategies by choosing easy recovery (multiple filter) belong to the category of user behavior with low frequency.