Investigating the Effect of Knowledge Management Processes on Operational Performance Mediated by Innovation in the Production Process and Product Packaging

The purpose of this study was to investigate the effect of knowledge management processes on operational performance mediated by innovation in the production process and product packaging. The statistical population of the study included 300 people of managers and experts of companies in Farahan industrial town of Markazi province. In order to collect research data, the questionnaire was used. Cronbach's alpha method was used to determine the reliability of the questionnaire, the value of which was used for knowledge management (0.880), product packaging innovation (0.781), production process innovation (0.815) and operational performance (0.767) ) were obtained. In this study, data analysis was performed through path analysis and structural equations modeling using LISREL software. The results showed that knowledge management processes have a positive effect on product packaging innovation, production process innovation and operational performance, and product packaging innovation and production process innovation have a positive effect on operational performance. Therefore, in today's dynamic and competitive environment, managers can work diligently to support and accelerate innovation levels to increase the level of operational performance of their companies by directly managing knowledge processes.