Ranking of Supplier Selection Indicators for Outsourcing Services under Uncertainty

Nowadays, organizations look at supplier selection with different attitudes and use various methods to evaluate and select suppliers. Most of private, public, profit, and charity businesses as well as educational and research institutes, using the available advantages, have considered outsourcing strategy among their macro-goals at all organizational dimensions. Meanwhile, suitable supplier selection is one of the strategic keys of supply chain for the success of organizations.In terms of purpose and method, the present study is quantitative and descriptive-analytical, respectively. This study aimed to identify the most important criteria and sub-criteria in selecting suppliers and investigates ranking the criteria and sub-criteria of interest to specify which sub-criterion provides the possibility for more improvement in the defined main criteria. For this purpose, supplier selection indicators were obtained investigating literature and interview with experts. Then, using a combination of multi-criteria decision-making techniques, data were tested. The results of this study showed that the main criteria that a government agency concentrates on while selecting suitable supplier for outsourcing services include service quality, flexibility, and delivery followed by the four remaining criteria according to various values that V dedicates to itself.