A framework for Employee Relationship Management in public organizationsCase Study: Tondgooyan Oil Refining Company

Employees are the most important assets of the organization and the performance of the organization depends on their performance. Achieving high performance of the workforce requires the identification of employee communication mechanisms, which is pursued in the framework of the concept of employee relationship management (ERM). Employee relationship management is a strategic tool and a kind of human resource management process that focuses on the continuity and strengthening of relationships between organizations and employees by relying on improving relationships and creating shared perspectives. This study aims to develop a practical framework for employee relationship management in the organization and is analytical-descriptive. Data collection was based on interviews with 14 senior and middle managers of Tondgooyan Oil Refining Company. Based on the data analysis, the obtained codes were classified into six main activity groups including Knowledge Management, Relationship Management, Employee Assistance Program Management, Employee Development Program Management, Employee Cognitive Program Management and Employee Involvement and finally each subgroup of activities is assigned to key and non-ley employees.