Business strategy model based on infrastructure factors and knowledge capabilities

In the current volatile and uncertain environment, banks need to expand their tangible and intangible resources and internal capabilities to respond to environmental changes. Therefore, Banks can achieve big and long-term goals if they have a written strategic plan. In this research, the researcher has provided a model to explain the business strategy with infrastructure factors and knowledge capabilities on the economic performance of the banks by using the grounded theory. Based on this, the sample of this research is the actors and experts in the field of banking in the country who selected from among the senior executives of the banking field located in the metropolis of Tehran. The sample to be interviewed Based on the theoretical sampling method and using the snowball method, first 6 people used as the primary purposive sample of the research and finally 19 people interviewed until the researcher reached theoretical saturation. The main findings of the research presented in two parts: pattern and model. These two findings emphasizes the internal factors affecting productivity such as work force, intellectual capital and technology context and structure. By using those findings, it expects the productivity of bank knowledge management and economic performance would be increment.