Provide a Model to Evaluate the Productivity of knowledge Workers Using the Fuzzy Delphi Method and the Best-Worst Fuzzy Method: A Case Study of Knowledge-Based Companies)

Nowadays, the importance of knowledge management and its impact on various aspects of the organization, including the position of the organization among competitors and gaining a competitive advantage, is increasing. In today's competitive environment, employees who create knowledge and use it to develop the organization and provide better products and services have a significant impact on the productivity of organizations and the organization's position among competitors. Therefore, efforts to increase the productivity of knowledge workers and identify the factors affecting it can have a significant impact on the success of organizations. Although uncertainty in global markets has made it difficult to evaluate accurately the productivity of knowledge workers, an attempt is made in this research to respond to the existing uncertainty by using multi-criteria decision-making methods in a fuzzy environment. To this end, the Delphi method is used to determine the key criteria as viewed by 12 experts of knowledge-based companies and the best-worst fuzzy method is used to evaluate the weight of the Knowledge workers’ productivity criteria. The results show that among the criteria of knowledge workers productivity, the “work conscience, commitment, and responsibility” is the most important criteria for the evaluation of knowledge workers’ productivity. This means that if an organization wants to improve its productivity through its knowledge workers, it must have employees in its organization who are committed to organizational issues to be able to improve the organization's productivity and increase the organization's ability to compete in global markets by solving problems on time.