The Identification of the Causes and Consequences of Organizational Stupidity Concept in Isfahan Provincial Tax Administration Office

Organizational stupidity is a new term that has received scant attention in the literature. Considering this point, the study at hand was carried out to examine this concept and identify its causes and consequences through a quantitative approach, with the ultimate goal of designing a model for it. Organizational stupidity refers to doing tasks in organizations without thinking about them. It causes the reduction of critical thinking and the lack of flexibility in the organization, and can lead to the destruction of the organization. Therefore, the investigation of this concept and the identification of its dimensions are of special importance. The purpose of this study was to design a model for organizational stupidity using grounded theory. The study was developmental in terms of purpose, exploratory in terms of data collection method, and qualitative in terms of methodology. After collecting the data through grounded theory and interviews, the components were coded in open, selective, and axial coding stages, and the study model was designed based on the theoretical framework. At the end, the conceptual model of the study was confirmed by the experts using Delphi technique. The findings of the study led to the identification of causal, contextual, and intervening conditions as well as the drivers and consequences of organizational stupidity.