Designing and Validating a Model of Transcendent Trust in Tehran Municipality (Case Study: Deputy of Architecture and Urban Development)

Trust recently has become the main tool in achieving collaboration in the inter-organizational and inter-individual and it’s raising the volume of social capital. The purpose of this study is to design a model of transcendent trust in Tehran Municipality and develop a descriptive paradigm that reveals how to form citizens' trust in corresponding Tehran Municipality in the architecture and urban development area.

To achieve the study purpose, first of all, the dimensions and the influencing factors on transcendent trust in Tehran Municipality is determined by studying the documents and literature study, survey by questionnaire and interview of 29 people in elite group. In this stage the Snowballing sampling was used. Meanwhile, Delphi technique used in two stages to obtain the most important dimensions and influencing factors. Next, after determining the sample size based on Krejcie & Morgan table and simple random sampling, 385 subjects, who had visited Tehran’s Architecture and urban development sector, were selected to take part in the study and provide a response to the questionnaire. The data analysis process is done by theme method and structural equation modeling (PLS software).

Finally the model of effective factors on transcendent trust formed with 12 latent variables in two-part of dimensions of transcendent trust (including Instrumental trust and Axiological trust) and the effective items on it (including E-services quality, Public Administration Communication, Accountability, Cultural compatibility, Legitimacy, Online social media, Civil partnership, Iranian-Islamic lifestyle, Transparency, and Citizens' satisfaction

The finding revealed that transcendent trust totally hasn’t taking from Municipality performance. Indeed, there are some concept and environmental factors which play a vital role in this function. . So the full awareness of Municipality of Tehran that affecting of Environmental Strategic factors that interacting to each other, has the best possible result for Municipalities.