Analysis of opportunities and threats to the development of tourism services (Case study of Shiraz)

This study was conducted to evaluate the opportunities and threats to the development of tourism services in Shiraz. This research is applied in terms of purpose and descriptive in terms of survey method. The first statistical population includes the managers and all experts of cultural heritage and tourism office of Fars province. The statistical population was responsible for identifying strengths, weaknesses, opportunities and threats in the Delphi method. The information required for this study, were collected and analyzed using three questionnaires. The first questionnaires, were distributed among the members of the first statistical community, led to the identification of internal and external environmental factors affecting the strategic decisions of the tourism industry. Questionnaire number two was designed based on Saaty scale and pairwise comparisons and was decided at the disposal of the group to calculate the relative weight of the groups of weakness, strength, opportunity and threat. Questionnaire number three was developed based on pairwise comparisons and Saaty scale to identify the relative weight of components and factors identified in each group by the decision group. Findings showed that Shiraz city should use three strike strategies (short-term), medium-term strategy and long-term strategy to deal with opportunities and threats to develop tourism services in this city.