Designing the competence model of managers in the University of Medical Sciences

In an age of rapid change, new skills are required for changing roles in organizations. Competency models provide a tool for what is needed now and in the future. Competencies lead to the productivity and cost reduction of organizations. The role of health system managers in managing the healthcare service delivery system as best as possible has always been emphasized and the selection of the best people for this matter is considered. The purpose of this research was to design a competency model for managers. Finding the effective components in managers' competence was done with a qualitative approach, in which there was no predetermined framework such as theory or model, and this framework was designed based on the collected data. First, a relatively comprehensive understanding of the existing literature in this field was obtained through the study of previous research records, and based on this, a preliminary list of human resource factors affecting the competence of managers was completed and finalized using the Delphi method. For this purpose, 15 managers' competency experts were selected as an expert group using non-probability sampling method and a combination of targeted or judgmental and chain methods. They were analyzed using qualitative research method and Delphi model. The findings of this research led to the identification of 8 components including strategic thinking, perceptual skills, service management, communication skills, ethical considerations, responsibility, power of initiative, authority and independence of action.