Evaluation of Inpatients' Satisfaction with Ahvaz Jundishapur University of Medical Sciences

Good physician communication with the patient and patient satisfaction increase the patient's adherence to the prescribed treatments and improves his health. This study aimed to evaluate patients’ satisfaction with their physicians in the teaching hospitals of Ahvaz Jundishapur University of Medical Sciences in 2019.

The present study is a descriptive cross-sectional study. The study population was all patients admitted to the inpatient wards of Ahvaz Jundishapur University of Medical Sciences. The researcher-made questionnaire consisted of two parts: demographic questions and questions related to the satisfaction with the physician. Descriptive statistics were used, including mean and standard deviation (for quantitative variables) and frequency and frequency percentage (for qualitative variables).

Out of 315 participating patients, 265 knew their physician. A significant relationship was observed between gender and satisfaction in this study, and 52.3% of females were highly satisfied with their physicians. This percentage was 34.4% in males and was low in surgical wards, while in non-surgical wards, the patients were highly satisfied with their physician. There was no significant relationship between age, level of education, length of hospital stay, and patient satisfaction with the physician.

Given the important role of communication skills in patient satisfaction, it is necessary to include training of these skills in a serious and specialized manner and take the evaluation of their communication skills, such as their scientific evaluation, seriously.