Designing a hospital performance evaluation model based on qualitative components (A case study of Shiraz Hospitals based on professional ethics)

One of the most complex decision-making problems of medical managers is evaluating the performance of hospitals. The problem starts from the fact that only the quantity is the basis of the decision. Designing a mathematical solution for the evaluation of qualitative components by choosing medical professional ethics, solves the evaluation gap in the therapeutic environment with qualitative components, which we have discussed in this research.

By combining 4 models of DEA, DEA and BSC simultaneously and the evaluation laboratory and decision test, efforts have been made to reach a standard model in a period of 8 months. The quantitative population is all the doctors of 37 private and public hospitals in Shiraz City, 378 people were selected as a sample.

The findings showed that the mean professional ethics in the education and growth sector was equal to 84.73%, in the internal processes sector it was equal to 92.09%, in the financial sector it was equal to 95.81% and finally in the service recipient sector it was equal to 100%. Also, hospitals 1, 3, 5, 8, 12, 13, 17, 21, 22, 23, 24, 25, 27, 28, 29, 30, 31, 32, 33, 35, 36 and 37 are efficient and others are ineffective.

In the evaluation, no significant difference was observed between public and private hospitals in respect of professional ethics. Also, the designed model showed that hospitals that are efficient will ultimately lead to an increase in the overall efficiency of the organizational system and better service to patients.