Recognizing the Challenges of Human Communication and Its Effect on Spiritual Health (Case Study: Financial Institution)

Human relationships are effective in spiritual health and interact with each other, and based on that, we can consider spiritual health as a fundamental factor for dealing with problems and challenges, especially in institutions with different, numerous and continuous client relationships. The current research seeks to identify the four challenges of human relationships and its effect on health with a case study of the financial institution.

Case study of the research is 21 employees of a financial institution, the initial assessment of the employees was with Polotzin and Ellison questionnaire, and in the next step, the answers of the employees were analyzed using SPSS. Corresponding to the results of the questionnaire analysis, the interview tool was used to identify the root of the challenges, and content and discourse analysis were used to analyze the interview.

The average spiritual health in people was 85.8 with a standard deviation of 11. According to the thresholds set for this questionnaire, the average of people is in the average range. At the same time, separately, average religious health is 48.4 and existential health is 37.3. The level of spiritual health in the tested subjects, based on the spiritual health questionnaire of Polotzin and Ellison, is at an average level. The observed difference between the level of religious health and existential health is also significant. It seems that in the dimension of existential health compared to religious health, the scores are at a lower level.

Among the four types of relationships, employees had challenges in relationships with others. Based on this, a series of workshops on verbal and non-verbal communication skills will be held in order to improve. By applying the mentioned principles in these workshops, a significant effect was observed in promoting existential health and ultimately spiritual health, and finally, relationships with clients and productivity improved