Presenting a predictive model of conflict management based on basic beliefs and empathy in counselors: the mediating role of cognitive flexibility and social acceptance

conflict management is one of the most important issues in the field of communication in the management of counseling sessions, among counselors in the field of psychology, from this point of view, the investigation of the prediction model of conflict management based on basic beliefs and empathy with the mediating role of cognitive flexibility and social acceptance It is of particular importance in consultants.

The current research is part of applied research in terms of its purpose and correlational studies in terms of its method. The research community was formed by counselors working in the field of counseling and psychology who were studying at Payam Noor University and Azad University of Tehran in the spring of 1402, from whom 224 people were selected as a sample. The tools of this research include Robbins' Conflict Management Questionnaire (1994), Catlin and Epstein's Basic Beliefs Scale (1992), Jordan et al.'s Empathy Scale Questionnaire (2016), Dennis and Vanderwaal's Cognitive Flexibility Questionnaire (2010), Crown and Marlowe's Social Acceptance Questionnaire. (1960) was. The analysis method of this research was path analysis, which was used to examine the causal relationships of research variables.

The results showed that basic beliefs and empathy have a negative and significant relationship (P<0.01) with conflict management. Also, CFI, GFI and NFI indices are more than 0.9, which show that the model for measuring the research variables is a suitable model and the variables of cognitive flexibility and social acceptance can play a mediating role.

By emphasizing cognitive flexibility and social acceptance, the severity of conflicts between counselors and clients can be reduced.