Effective Knowledge Management in the Covid-19 Pandemic: A Model with Emphasis on Intellectual Capital in Medical and Healthcare Organizations Based on Blockchain

The application of blockchain technology in the field of knowledge and intellectual capital management is gaining traction due to its ability to enhance key indicators such as security, non-forgery, unchangeable information, tracking, decentralization, and transparency. This technology is increasingly being utilized in knowledge and intellectual capital management, with its growth and promotion hinging on the need to prioritize the tacit knowledge and intellectual capital of employees. However, scientific contributions and successful applications in this area remain limited and are primarily in the proof-of-concept stage. The main focus of this paper is to introduce a value chain management model that emphasizes intellectual capital in medical and healthcare organizations through the use of blockchain technology. The study begins by extracting a framework for readiness to adopt blockchain technology through a review of previous studies and research. Subsequently, it identifies various areas within the value chain of medical and healthcare organizations. A questionnaire for pairwise comparisons was then distributed using a hierarchical approach. Finally, the TOPSIS questionnaire was used to rank the five identified areas of activity in the value chain and knowledge management of medical and healthcare organizations. Semi-structured interviews with experts from the organizations were conducted to provide further insights into promising methods for enhancing blockchain acceptance within the organization and to suggest meaningful research directions for future studies.