The Effect of Total Quality Management (TQM) Training on Organization Culture and Behavioral Patterns of Telecommunication and Employees in Chaharmahal Bakhtiyari Province

The principal aim of this study was to analyze the effect of TQM training on bringing change in the organizational culture and behavioral patterns of Telecommunication employees in Chaharmahal and Bakhtiyari. Twenty-five specialists، registered in training courses، consisted the experimental group and another non-registered group of 25 specialists، consisted the control group. Both groups، completed the behavioral patterns and the Organization Culture Inventory، a researcher-made inventory. Following 22 three-hour training sessions on TQM for the experimental group، both experimental and control groups were measured by the same inventories. Both instruments showed satisfactory reliability and validity. The results of the analysis of multivariate covariance showed that TQM training for the experimental group improved organizational culture and behavioral patterns. That is، there was a significant increase in the post–test scores of the experimental group compared to the control group. In a repeated follow–up after six months، it was evident that there was still a significant difference between the mean scores of the experimental and control groups. Thus، an improvement occurred both for the organizational culture (P<0. 01) and the employee’s behavioral patterns (P< 0. 003). The results obtained indicated that 68% of the variance for the remaining scores of the organizational culture post–test and 62% of the remaining post–test scores for the employees’ behavioral scores were due to the effects of TQM training. Thus، it can be concluded that the effects of training on the experimental group was positive.