A checklist for quality assessment of information technology-based services in academic libraries

Accepting the fact that information technology-based services (ITBS) in academic libraries are considerably ubiquitous and emphasizing that little attention has been given to the overall assessment of ITBS quality in academic libraries, the present paper aims at reviewing the literature related to quality assessment and performance evaluation in academic libraries, and extract key issues. Hence, it attempts to identify a set of criteria that appears to be useful for assessing the quality of academic libraries ITBS and use these criteria to develop an instrument or evaluation checklist for evaluating the quality of academic libraries ITBS. The method used in the research is literature review by which related literature concerning quality assessment of academic libraries’ services has been consulted. The literature tells us that evaluating ITBS in academic libraries should be considered more and thus, more evaluation studies on the basis of validated tools are needed. Hopefully, the suggested evaluation tool or some parts of it will be used by future studies. Undoubtedly, this evaluation checklist can be enriched by further studies.