فصلنامه مطالعات مدیریت راهبردی
پیاپی 41 (بهار 1399)

Today, learning programs with the aim of providing educational opportunities for trainees to acquire the competencies to understand and improve their professional status are seriously considered.This research aimed at improving the structure and processes of management and strategic planning of skills and competencies. The research method based on the grounded theory of data processing and its society: stakeholders of technical and vocational education, educators, students, managers and industry owners. Based on the theoretical foundations and literature review of the research and using the Atlas software, the interviews and resources of the coded technical and vocational education subsystem, the main statements and categories identified. The validity of the tools and the reliability of the interviews are inherent in the method of agreement. Finally, the following strategies suggested: three for "skill" as quality of learned skills, productivity and flexibility; two for Knowledge strategies: to create a national framework and trustee of professional competence in accordance with international standards; three "Values" strategies for creating cultural reform mechanisms, creating employment and independence mechanisms for the organization of the system of technical and vocational education along with general, secondary and higher education.

The framework for Strategic Control of Human Resources in Holdings has three main components: 1. The Framework for Designing Strategic Human Resources Control Indicators, 2. The Framework for Implementing Strategic Human Resources Control in Holdings, and 3. The Requirements for Holding Companies to develop and Implement these Indicators in practice. Since the tools for designing strategic control indicators are plentiful (BSC, Performance Prism, Performance Wheel,...) but there are very few frameworks for implementing these indicators in practice, the purpose of this article is to identify key elements for strategic HRM implementation in holdings. The research method was an exploratory case study conducted in a mineral holding. The data were collected and analyzed in two phases: the Documents Study and 12 interviews with CEOs, and HR Managers both in the parent company and in the subsidiaries. The results of the study identified 10 main concepts for implementing strategic control of HRM in holding: quality, executive structure, recognition, transfer mechanisms, support functions, monitoring implementation, results-based action, collect and Analysis Information and Facilitators / Barriers to Implementation. Finally these concepts were integrated in a framework a with regard to Sanders' conceptual model (2008) and at the end, practical suggestions presented for holding companies.

Due to the necessity to provide a proper decision framework, applying the operations strategy in different industries is very important. In this regard, food industries are one of the most important platforms where the corresponding companies should adopt a specific operations strategy, especially in the context of the economic crisis such as stagflation. In this paper, a framework for formulating an operational strategy using the operational strategy matrix model is presented. In this matrix, the market perspective in terms of performance objectives (including quality, speed, dependability, flexibility, and cost) and operations capabilities in four decision areas (including capacity, supply network, process technology, and development and organization) are considered together. In this research, based on a descriptive-analytical approach, the literature and similar conditions in other countries are discussed. Based on the carried out analyses, the type and nature of strategies are identified that provide a strategic plan for senior executives in the stagflation economic conditions. Accordingly, adopting the decisions corresponding to the development and organization are considered as the most appropriate solutions. In this regard, cost reduction and quality improvement can result in a substantial competitive position through a continuous cycle.

The aim of this study was to evaluate and validate the risk-oriented human resources strategic planning model. The main question of the research is what is the validity, desirability and tendency of applying the above model in top Iranian manufacturing companies? The statistical population was selected by non-probability quota targeted method with respect to indicators. Data collected by using of a researcher-made questionnaire (19 questions and 5 dimensions) in the Likert scale. Content validity and reliability were confirmed by Cronbach's alpha coefficient of 0.89. Data analyzed by using of descriptive and inferential statistics. The results showed that the assumption of an average of more than 3 in all questions and in all dimensions evaluated was confirmed and agreed by the respondents. Therefore, the validity, accuracy, applicability, rationality, comprehensiveness, precision and simplicity of the model confirmed by the statistical population. Answers to open questions have made the model redesigned so that it incorporates practical tools and makes it easier to understand by maintaining structure.

Todey, insurance, as an economic tool, has become a major industry in the country that provides services to various classes of society. Insurance has a key role in strengthening the economic power of the community, providing security and confidence at the community level, as well as expanding the production and service activities. In this research, we have tried to investigate the effect of Relationship marketing Strategies on customer perceptions about the quality of services and his gratitude in private insurance companies. This is an applied and descriptive study and has been performed by survey method. The research population is 389 the customers of private insurance companies of Tehran selected by random sampling method. The questionnaire based on Likert spectrum was used in order to collect information. Structural equations’ modeling was used to analyze research data with Lisrel software. Based on the findings of the research, it was concluded that there is a significant and positive relationship between the variables of financial, structural and social ties with the perceptions of customers about service quality and their gratitude. Also, Relationship marketing strategies has a positive and significant effect on customer gratitude and customer perception of service quality in private insurance companies.

The implementation of lean manufacturing in industrial units has a direct impact on enhancing the competitive position of those units and their profitability. In other words, reducing the production time, which occurs by reducing hidden and obvious losses and smoothing the workflow, provides much time and production resources to the industrial unit and indirectly reduces the cost of finished products. Value stream mapping is one of the supports and application planning techniques for analyzing and designing process chain configuration and is one of the most important lean manufacturing implementation tools for many industries. The purpose of this research is mapping the value stream for the TaghBist metal structures company, analyze its operations and manufacturing processes, and provide practical suggestions for improving the value chain to reduce production time and costs losses. The results of the lean production implementation in the production process show that the total lead-time of the manufacturing processes reduced from 3835 seconds to 3480 seconds. In addition, the number of assembly line stations reduced from eight to four. As a result, the reduction in the production time and the number of stations have led to the conversion of the manufacturing system from compression to stretching, reducing production costs, as well as reducing the number of operators in the production line.

The aim of this study was to design a model to create a competitive advantage while maintaining the environment. The variables of environmental management system, sustainable green competitive advantage, knowledge management and risk were examined. In this study, four research questions and three hypotheses identified the direction and direction of data collection.The statistical population of the study was cement manufacturing businesses listed on the Tehran Stock Exchange. Research data were collected through questionnaires and financial statements of companies. SmartPLS 3 software was used for data analyzing. The results showed that there is a significant direct relationship between the environmental management system and green sustainable competitive advantage. Knowledge management also has a significant direct relationship with the environmental management system, and through which it has an indirect effect on green sustainable competitive advantage. Risk is directly related to green sustainable competitive advantage, but its moderating effect on the relationship between the environmental management system and green sustainable competitive advantage was not confirmed. Based on the results of the study, it is suggested that cement producing companies (all of which meet ISO 14001) develop and use a systematic knowledge management structure. In this way, they can achieve environmental protection and meet the demands of their stakeholders, as well as achieve sustainable competitive advantage and long-term survival.

Today, manufacturing companies are trying to redefine their strategic position with customers by using integrated service-product-combination solutions to enjoy the benefits of providing product lifetime services. The purpose of this study is to introduce the phenomenon of service-oriented and provide a way to identify and categorize the challenges of adopting a service-oriented strategy in the heavy equipment industry. Semi-structured interviews with 13 industry experts were used to collect data and content analysis method was used to analyze the data and extract the results. Given the ignorance of the service-oriented process in domestic companies and the need to create a rich source of knowledge, a structured study of the theoretical foundations of the research was conducted and using the theme analysis method, a basic structure of challenges consisting of 373 key points, 41 Sub-themes and 9 main themes were created, which were used in the interview and analysis of the results. The results of the interviews represent a pattern with 262 key points, 44 sub-themes and 10 main themes of service-oriented development challenges in the manufacturing industry. The main challenges include: service culture, customer management, types of products-services available, value, contracts, service delivery system, supply network, risk management and changes in the economic environment.

Mature organizations use different strategies compared to emerging organizations and focus on a specific type of strategy and perform better. The aim of this study was to investigate the mediating role of focus on strategy in the effect of organizational maturity on organizational performance of Alborz Tax Administration. This research is of applied type, based on the time of data collection, cross-sectional and in terms of data collection method is survey and descriptive-correlational. The statistical population consisted of 250 employees and managers of Alborz Tax Affairs Organization in 1398, of which 150 statistical samples were selected using Cochran's formula and simple random sampling method from the mentioned population. The reliability of the questionnaires was calculated with Cronbach's alpha for organizational maturity (0.763), strategy focus (0.903) and organizational performance (0.915). The validity of the questionnaires was reported to be appropriate using apparent validity and confirmatory factor analysis. Data analysis was performed at both descriptive and inferential levels using SPSS19 and Lisrel software. Based on the findings, the effect of organizational maturity on focus on strategy (internal and external) and organizational performance was confirmed. The effect of internal and external strategy on the performance of the organization was also obtained. Finally, the mediating role of focus on strategy in the effect of organizational maturity on organizational performance was also confirmed.

The development of occupational safety and health management system is essential for all organization, to create a work environment without fear of incident and to avoid occupational diseases. Protecting workers against adverse effects from exposure to risk factors requires effective workplace prevention interventions and the development of occupational safety and health management systems. Occupational accidents are the result of a range of unsafe situations involving unsafe acts and unsafe conditions that, together with other contributing factors, can lead to injuries. Therefore, understanding and understanding of the work-creating disaster structure, with an emphasis on identifying the relationships between components, is necessary for a comprehensive look at the necessary interventions. Also, there is a decision support system to evaluate the effectiveness model of the system improvement policy, which allows for its effective development. With the aim of responding to this need, the present study presents the dynamic modeling methodology for simulation model of occupational accidents and representation of component relationships. Also, the results of implementing three strategies for creating human factors engineering, creating a safety culture and standardizing based on the environment on the simulation model. The results show that policies for creating a safety culture and human resource engineering have both a high power in reducing disasters, but in the long run, creating a safety culture is the most effective policy for developing a health and safety management system.

The current trends in the business world, from the transition to a service-based economy and the development of ICT technologies, have significantly increased the importance of relationship-based loyalty for companies. In line with these developments, establishing a long-term relationship with the customer has become a vital strategy in the banking industry. The purpose of this article is to provide a model for evaluating the effectiveness of investment strategies in the Iranian banking industry with an emphasis on customer relationalism. Investment has an impact on customer relationships. In this regard, the statistical population is the customers of Keshavarzi Bank in Tabriz, which in the sample size of 417 customers, a questionnaire was completed. Simple random sampling method was used to select the samples and the research hypotheses were tested using structural equation modeling and AMOS software. According to the research findings, financial, social and structural strategies of investing in customer relationships have a positive effect on relationship quality, relationship quality has a positive effect on customer loyalty, word of mouth and customer share, and the effect of financial and social strategies on relationship quality in Relationship and non-relationship customers are different, but the effect of structural strategy on relationship quality is the same in relationship and non-relationship customers.

Since increasing organizational creativity leads to improving the quantity and quality of services, reducing costs, preventing waste of resources, reducing bureaucracy, increasing competition, increasing efficiency and productivity, providing motivation and job satisfaction among employees, this study aimed to determine and Identifying the factors affecting organizational creativity has been done from the viewpoint of University od Tehran academics. This is a descriptive correlational study (covariance-variance matrix in structural equations). The population of the study consisted of 898 faculty members and postgraduate students of the two faculties of management as well as Psychology and Educational Sciences of University of Tehran. The sample size was estimated to be 300 based on the number of questionnaire questions (30 questions) and finally the findings were calculated based on 287 individuals. Data gathering tool was a researcher-made questionnaire which was used to determine the reliability of Cronbach's alpha coefficient of 0.8 and the content validity of the questionnaire was approved by 5 experts and faculty members of Tehran University. Model fit was analyzed using Smart PLS software by structural equation test. The findings indicated that the conceptual model included four main dimensions of organizational creativity, individual, group and organizational factors. The results showed that individual, organizational and group factors directly affect organizational creativity, which finally confirmed the research model.