نشریه مطالعات مدیریت دولتی ایران
سال ششم شماره 4 (پیاپی 22، زمستان 1402)

Citizen relationship management is one of the important issues that can have a significant impact on increasing citizens' satisfaction. Although the existing studies about citizen relationship management have introduced some dimensions and components, but there are few Islamic researches in this area. The studies analyzed this issue from a religious perspective  do not have the necessary quality in terms of methodology. Therefore, this study has tried to explain some themes to researchers and statesmen based on a specific methodology (Thematic analysis method) regarding the teachings in the noble book of Nahj-Al-Balagheh, which is a rich source in the field of management issues. The presented themes for citizen relationship management have four organizing themes: behavioral relationship, verbal relationship, mental relationship, and relationship evaluation. Moreover, 21 basic themes have been introduced for this concept.

Because of Covid-19 pandemic, psychological distress occurred worldwide. Servant leadership style is a supportive style that increases communication satisfaction, and communication satisfaction is an important factor in reducing psychological pressures. Therefore, it seems that factors such as choosing a servant leadership style and increasing social relations can help to reduce the psychological challenges. This study aims to investigate the mediating role of personal social capital between servant leadership behaviors and employee depression and social anxiety during the Covid-19 pandemic. This research is an applied and descriptive. Data gathering instrument is questionnaire. The statistical population consisted of 419 employees of Guilan Steel Complex, and the optimal sample was 221. Questionnaires were distributed among the employees using the simple random sampling method. The partial least squares method was used to analyze the data. The results revealed servant leadership behaviors has a positive relationship with personal social capital, and personal social capital has a negative relationship with depression. As well, servant leadership behaviors has relationship with depression. Therefore, personal social capital has a partial mediator role between servant leadership behaviors and depression. The findings also indicate the personal social capital has a negative relationship with social anxiety. However, servant leadership behaviors has no relationship with social anxiety. Hence, personal social capital has a full mediator role between servant leadership behaviors and social anxiety. Moreover, Servant leaders will lead to an increase in employees' desire for social interaction and a decrease in their psychological problems.

The purpose of this research is to investigate the effectiveness of general competencies model of professional managers included in the “Guidelines on how to evaluate and develop general competencies of professional managers” announced by the Administrative and Recruitment Affairs Organization of Iran. For this purpose, by designing and implementing the assessment center for 1616 qualified government employees in three public organizations and analyzing the scores of eight competencies based on the assessment center scores, competency scores, and job performance scores based on the evaluation of direct managers, the required data was collected. The results of internal construct validity, external construct validity, criterion validity of competencies, and the fit of the competency model were analyzed. The results indicate that the current competency model does not have sufficient validity and effectiveness. The competencies of “responsibility” and “organizational commitment and belonging” had the lowest levels of construct validity and criterion validity. “Supervision and control” competence had the highest external construct validity and “analytical thinking and problem solving” competence had the highest criterion validity. At the end, practical, policy and research proposals were presented.

This study aims to depict transcendental governance in light of the thoughts and considerations of the Shahid (Martyred) commanders and officials. This research is practical in terms of purpose and the data was collected qualitatively, using library studies and documentary methods and based on purposeful sampling, the wills of 18 martyred commanders, who were accessible. The concepts were coded and categorized according to thematic analysis method . Then the research model was designed. According to the findings, 133 primary concepts were obtained. The concepts are in the form of 51 sub-codes and 12 main codes, including; The degree of stability of characteristics and strength of personality, and predictable behaviors,  effort to fulfill personal and social obligations without pretense and hypocrisy, good ethnic and social records, Obligation to comply with the constitution and obedience to the legal hierarchy in connection with the Velayat-e Faqih,  Developing self-management and being bound to correct action and self-control, Possessing useful and effective acquisition capabilities in performing human duties on duty, Functional physical capabilities on duty,  Correct understanding and analysis of how to face challenges from various crises in the path of national goals, Development of knowledge and thought based on wisdom and rationality, Avoiding and not paying attention to luxuries in the field of action, Effective and useful communication based on rules and ethics, Believing in fundamental changes based on commanding rulers and managers to do good and prohibiting rulers and managers from doing evil. It is hoped that paying attension to the codes help transcendental governance to the comprehensive development of Iran.

Non-profit universities are in competitive conditions and environmental risks. For this reason, they should pay more attention to organizational resilience. Hence, in line with the importance of resilience of non-profit universities, the purpose of this research is to design a framework for resilient universities. This research is a mixed research using an exploratory approach based on thematic analysis methodology. The data collection method is semi-structured interviews with managers, as well 15 professors at non-profit universities using snowball and targeted sampling strategy. In the quantitative phase,statistical population was all the employees of several non-profit universities in Tehran, whose sample size was 200. Sample was selected using random cluster method. Data  was analyzed using SPSS and Smart PLS software. The findings of the research show that the network of themes developed in this research has 320 basic themes, 42 organizing themes and 8 inclusive themes. In this network of themes, the 8 comprehensive themes of non-profit resilient university include executive resilience, cultural resilience, financial resilience, leadership resilience, strategic resilience, educational resilience, staff resilience and research resilience. By identifying the main and sub-themes, the framework of resilient university has been designed, and finally the final model (the framework of resilient university) was approved.