تورج حسن زاده

 The current research was conducted with the aim of designing the model of competence suffixes of insurance industry managers based on emotional intelligence and using a meta-composite qualitative approach. The current research was carried out in the framework of qualitative approach and using the research synthesis method with the seven-step approach of Sandlowski and Barroso (2007). The statistical population under study includes all Persian and English researches and studies published in the field of the consequences of managers' competence between the years 1390 and 1402. In this regard, the keywords related to the purpose of the research were searched and the articles and documents obtained were examined using the purposeful sampling method and according to the acceptance criteria, and finally 20 articles that met the criteria for inclusion in the study. were analyzed using the three-stage coding method (open, central, selective) by MaxQDA 2020 software. Based on the results of data analysis, 75 open codes were identified for data collection, which were categorized into 3 main categories and 11 subcategories. The results showed that individual, organizational and environmental consequences form the posterior model of managers' competence based on emotional intelligence. Therefore, identifying the consequences of the competence of insurance managers is of particular importance due to the importance and sensitivity of their activities and the need to adopt a comprehensive and coherent approach in this field.

Knowledge leadership means applying new knowledge to create new methods in the organization. This type of leadership should take steps to acquire, create or share knowledge. While investigating the effect of knowledge leadership on organizational entrepreneurship, the current research has examined the role of organizational innovation mediator in this relationship. The type of research was applied in terms of purpose and correlational in terms of the nature of descriptive methodology. The statistical population of the study was all customs employees of Ardabil province in the number of 203 people, and the census method was used instead of sampling in this research, and finally 198 questionnaires were obtained that could be analyzed. A questionnaire tool was used to collect data, and their validity and reliability were checked and confirmed using content validity and Cronbach's alpha coefficient. The obtained data were analyzed using the method of structural equation modeling and path analysis, all steps were calculated by SPSS and Amos software. The research results showed that organizational innovation has a mediating role in the effect of knowledge leadership on entrepreneurship, and knowledge leadership has a positive and significant effect on organizational entrepreneurship and organizational innovation, and organizational innovation had a significant effect on organizational entrepreneurship. The findings of this research can be effective in the movement of organizations towards paying more attention to the role of knowledge leadership on entrepreneurship.

Paying attention to Total Quality Management in service organizations, especially universities, is vital. Hence, Payam Noor University, as an important institute of Higher Education, is required to continuously receive feedback from students, assess it and evaluate the training quality. Periodical quality assessment of training services is of high significance in continuously determining and enhancing the training quality. The subject of this research is regarding on the evaluation of the training quality at the Central Payam Noor University of Talesh. In order of assessing the training quality as deemed by students, the SERVQUAL model (Parasuraman et al. 1988) has been employed. The study uses a descriptive methodology and regarding data collection, it utilizes a survey method; it is also an applied research, objective-wise. The mentioned model has investigated the five of dimensions of reliability, responsiveness, assurance, empathy, and tangibles, based on the GAP ANALYSIS MODEL, as viewed by students at the Central Payam Noor University of Talesh. The stratified random sampling has been carried out with 124 samples. Also, T-test and Friedman Test methods have been used for this study. Study results indicated that the widest gap was related to the tangibles and the narrowest ones were related to the dimensions of assurance and empathy. Based on the Friedman Test, the dimensions of assurance, responsiveness and empathy were of the highest priorities. In the end, based on students’ viewpoints, some suggestions are made regarding enhancing the quality of training services, using some statistical analyses.

The present study aims to explain the effect of attachment styles on workaholismand engaging in work among teachers at different educational levels. The population included all male and female teachers in different schools of Lahijan. According to the nature of this study, 215 teachers from different schools of Lahijan were selected as the sample amounting to 443 teachers. For the analysis of demographic variables and their measurement, descriptive statistics and SPSS software were used as well as inferential statistics. Data analysis and the hypothesis-testing were performed using structural equation modelling based on partial least squares using Smartpls software. The results of fitting the research model showed that unsafe attachment has a positive effect on workaholism and has a reciprocal effect on engagement at work. The results also revealed that the secure attachment style of teachers on engagement in work has a direct effect on workaholism. Also, the results of the study showed that the secure attachment style of teachers on work engagement has a direct effect on workaholism to work and has a reverse effect on workaholism to work.

This research was conducted with the aim of investigating the effect of cynicism on the bullying of the workplace among the employees of the center and five areas of municipality of Rasht. The research method is descriptive and correlational. Data was collected using a questionnaire and survey method. The statistical population consists of all managers and staff of the center and five areas of the municipality of Rasht. The research data were collected from a sample of 317 managers and employees of the municipality of Rasht by stratified random sampling. The data collection tool was a questionnaire and the data were collected using two standard questionnaire of organizational mistrust (independent variable) and workplace bullying (dependent variable) and analyzed using LaserL software 8.54. The results of research hypotheses using structural equation model and test indicate that cognitive dimension (destructive beliefs and beliefs) and behavioral dimension (degrading and malicious behaviors) organizational cynicism have a positive effect on the occupational environment and increase the incidence of this behavior in the organization Gets Meanwhile, emotional dimension (negative emotions) does not significantly affect bullying in the workplace.

According to the previous research, high level of stress can lead to reduction of organizational commitment that in turn can cause the staff to leave their work voluntarily, the highest level of withdrawal behavior. The purpose of this study is to assess the relationship between job stresses and withdrawal behaviors of employees in Guilan directorate of fisheries. This descriptive research was carried out in 2013 using correlation method. The statistical population included total employees of Guilan directorate fisheries that were 749. A sample of 156 was selected based on cluster sampling method in two steps. Research tools included job stress and withdrawal behavior questionnaire. The results indicate that hindrance stressor has a linear and direct relationship with withdrawal behavior, and also challenge stressor has linear and reverse relationship with withdrawal behavior.

The environmental challenges of the present age, has forced the organizations to search the ways to preserve their Survival in order to respond to environmental changes. So, they need to more Empowerment employees. One of the underlying factors that can play an important role in empowering employees is the organizational trust. Thomas and Velthouse (1990) suggested that empowerment not only results from individuals’ assessments of their work tasks, but also depends on contextual factors such as employees, interactions with their superiors, peers, and subordinates. In this regard, this study is about The Role of organizational trust in increasing employees Psychological Empowerment. The research statistical society is Employees of tax affairs of the province of Gilan.The number of statistical society are 730 persons and the size of sample are 155. In this study, two-stage cluster sampling is used. Necessary data is collected by using the questionnaire and were analyzed by Pearson statistical and multiple Regression statistical technique. The results of research indicate that from three component of Organizational trust, at first the lateral trust and then institutional trust have the meaningful role in explaining of employee's Psychological Empowerment that altogether their role were 35 percentages. The result of research with using of multiple regression indicatethat vertical trust have not the meaningful role in explaining of employee's Psychological Empowerment.

The purpose of this study is Survey conflict management styles on executive successful organizational strategy in textual industry in Kurdistan province. In this study for evolution of conflict management styles is used of Slocum et al (2007) theory. For access to this aim 190 people from 12 firms active in textual industry are selected as sample. Current study is applied and descriptive study and is used of questionnaire instrument for data collection. Validity of instrument is done by expert replay and reliability by coronbakh Alfa.The results of this study is indicated first the main conflict management styles in survey industry is Compromise style, second executive successful organizational strategy based of manager and personnel of industry is medium. Third Collaboration style have main direct and indirect impact positive on executive successful organizational strategy. Also Avoidance and compression style have main direct and indirect impact negative on executive successful organizational strategy

The purpose of current study is identifying relationship between organizational citizenship behavior, customer relationship management and organizational performance of food production and distribution firms in Kurdistan province. For access to these aim 220 costumers and 70 people from staff of 12 active firms in filed of produce and distribute of food material from Kurdistan province comps industry are selected as sample. Current study based of goals is applied study and based of gathering data is descriptive and correlation study. For gathering of data is used of questioner tool. The results of this paper is indicated that organizational citizenship behavior have not direct impact on performance of food production and distribution Firms in Kurdistan province but for complete its effect need to new marketing methodology like CRM. In the other hand organizational citizenship behavior in through of customer relationship management create connection with to customer satisfaction and productivity as two key factor of performance.