فریماه جعفرلی

The main purpose of this study is to identify the factors affecting the implementation of Islamic insurance (Takaful) at the level of homeland insurance. Takaful is a type of insurance to compensate for damages caused by accidents and compeleting interest-free banking system. Takaful Insurance is strengthening its position in the region gradually and increasingly.

This descriptive-exploratory research was conducted using Delphi and interviews with experts. The statistical population of this study includes 30 experts and insurance experts from Mihan Insurance Company. The snowball sampling method was used and continued to the researcher's theoretical saturation. Thirty interviews were conducted using a researcher-made questionnaire. The validity of the questionnaire was confirmed using the adjustment rate. Data were collected using the Delphi method in three steps. Descriptive statistics and Delphi inferential methods were used for data analysis. The SPSS software version 22 was used in descriptive analysis and Mick Mac software version 6 was used in inferential analysis.

After the researcher extracted the required data, the final model was extracted by analyzing the data.

Four factors of insurance services’cost, rules and instructions, statistical research and transparency of provided information are the most important in implementing Takaful insurance at the level of homeland insurance from the perspective of experts. The cost component had the most direct effect among these factors. Suggestions are also presented based on the research results.

The purpose of this study was to determine the effect of deep and surface emotional labor strategies on students' satisfaction with the mediating role of job satisfaction and emotional exhaustion The research method is descriptive - correlation survey . The statistical population of the present study is faculty members and students of Isfahan University. A total of 175 faculty members were selected using stratified sampling method and 361 students were selected using simple random sampling. The path coefficient calculations and model indicators were processed in Smart-PLS software so that the number of questionnaires collected and analyzed for a part of the model (faculty members) was 175 and for the other part (students) was 361 which after the collection And the answers were analyzed. The results of this study showed that emotional exhaustion has a mediator role between the surface strategies of emotional labor and job satisfaction, and emotional exhaustion has a mediating role between deep emotional labor strategies and job satisfaction, as well as job satisfaction between surface strategies as well as deep emotional labor strategies and Student Satisfaction has a mediating role. The results indicated that emotional exhaustion had an effect on job satisfaction and also the job satisfaction of faculty members affects students' satisfaction.