saeed sehhat

The purpose of the present study is to evaluate the level of knowledge management maturity with the Pattern of the Asian Productivity Organization model.

This research is a functional and descriptive study. The statistical population consists of the headquarters of teacher high technology Company in Tehran, with 12 manager and data collection was done as a census. In this study, the Asian Productivity Center Model is used to evaluate the level of knowledge management maturity. SPSS statistical analysis and Excel software have been used to analyze the data

Based on the obtained average, the dimensions of leadership, technology, learning and innovation are in a good condition with an average above medium, and other dimensions with an average of less than 3 are in the next ranks. Also, the total scores of maturity level of knowledge management is equal to 119.8.

The results showed that the level of knowledge management maturity was in the early stages and the company started the relevant experimental project. Dimensions of knowledge processes and employee status were identified as opportunities for improvement, and the dimensions of knowledge management and technology were among the strengths.

The main goal of any organization is to achieve the best quality of work through employees, managers play a very important role. Managers and leaders of organizations often face paradoxes that make it difficult for them to make decisions. Therefore, it is necessary to develop a competency model for human resource managers considering the importance of their paradoxical role for organizations. This research aims to provide a model of paradoxical managers' competence by systematically examining case studies in the field of competence and paradox. The Meta-Synthesis research method is based on the seven-step model of Sandelowski (2007), during which 348 primary articles were found in the period of 2000-2022, and at each stage, the articles that did not meet the desired criteria were excluded from the research. Finally, 11 articles were analyzed after obtaining all the desired criteria. After coding the desired articles, the results in the form of a conceptual framework show that individual competencies have 6 categories (human resources analyst, IT knowledge, cognitive competence, development, leadership, multitasking), managerial competencies with 2 categories (, resource management and relationship management) and functional competencies with 4 categories (organizational knowledge, industry knowledge, knowledge of the external environment and strategic partner-consultation) which is more related to the nature of technical and engineering fields in comparison with humanities fields, and human resource managers can give a more appropriate answer to the paradoxes that have arisen in their organization by developing these cases.

Islamic human resources management is one of the key components for employing the Islamic management approach in organizations. Despite its high importance of this issue, it has not been addressed in the literature as it should be. Thus the present research is conducted in order to fill the theoretical gap and presenting practical solutions in this field. The purpose of this research is to investigate the impact of Islamic human resources management on the improvement of employees’ commitment through enhancing the levels of perceived justice in the organization. This study is practical in terms of purpose and descriptive-correlation considering the methodology. The statistical population consists of 140 employees from the bureau of endowments and charity affairs in Tehran. By using the Cochran’s formula and simple random sampling, 103 questionnaires were distributed. The gathered data is analyzed by path analysis with structural equation modeling using the SmartPLS software. The findings indicate the positive and significant relation among the Islamic human resources management, organizational justice and employees’ commitment.

Markets stepping into competition over the more recent decades has made numerous changes in the marketing and sales in such a way that customer and its needs, wants, interests and “customer appreciation” to sum up, turns out increasingly to be in a focal point of attention by businesses. Therefore, to raise the level of customer-oriented behavior among the life-insurance salesforce who are expected to introduce the product to their prospects besides the selling job, is capable of being highly effective on their performance. This research is an applied one by its nature, being a type of survey in terms of collecting its data, and considered to be rather explanatory correlative study. The professional salespeople of some 6 private insurance firms serve as the research population, out of which 120 played the role of the sample being picked up in a proportionatestratification sampling. To test the hypotheses a SEM model was developed in LISREL and SPSS softwares to examine the data collected by questionnaire. Findings suggest employees’ job engagement, their self-efficacy, and a positive service climate positively influence the salespeople’customer–oriented behavior. The mediating role of salespeople’self-efficacy in the relationship between job engagement and customer–oriented behavior was approved, as the same role of job engagement in the relationship between service climate and customer–oriented behavior received enough support too. However, the salespeople’ self-efficacy was not approved to have a mediating role in the in the relationship between service climate and salespeople’ customer–oriented behavior.

Currently, personality disorder and identity crisis is one of the major problems in the developed and developing countries. The advent of virtual teams as a result of the development of ICT in businesses has made this issue one of the main challenges of organizations. Finding a way to recover from identity crisis in virtual teams is a serious question in many studies. In this article, an attempt has been made to evaluate the ways of recovering from identity crisis on the basis of Imam Khomeini’s (rah.) ideas and viewpoints. His ideas on this issue are important for several reasons: 1) His mastery of the Islamic thought, literature and resources and his extensive dealing with this issue and (2) his experience in dealing with this phenomenon in the prerevolutionary society. Using structural equations modeling and factor analysis, self-belief and cultural autonomy as the recovery factors from crisis identity were examined considering the views of Imam Khomeini. The results revealed a positive relationship between self-belief and autonomy and identity in virtual teams.

Research findings suggest that the effect of corporate entrepreneurship on performance occurs through the channel of knowledge-based capital mechanisms. The purpose of this study is to investigate the relationship between corporate entrepreneurship and performance using the mediating variable of knowledge-based capital in technology-driven enterprises listed in Tehran Stock Exchange. This study is a descriptive-correlational applied research. Its sample includes 65 cases in four industries of automobile، electrical machines، chemical and medical products. In selecting the given corporations we used the census method in which the data of 42 corporations were analyzed. Questionnaires and secondhand data of corporate (records and documents) were used as instruments for data collection. We have used Confirmatory Factor Analysis and Structural Equation Modeling in Partial Least Square (PLS) method for data analysis. The results show that knowledge-based capital along with three dimensions including human capital، organizational capital، and social capital، plays a mediating role in corporate entrepreneurship-performance relationship. It means that corporate entrepreneurship will result in the extension of knowledge-based capital which in turn enhances the corporate performance.

Brand equity has been recognized as a key indicator for determining health of brand and it’s continuous scrutiny is an important stage in impressive brand management. One of aspects in evaluating brand equity is customer based brand equity that is customer mental evaluation for brand. Perceived quality, brand loyalty and awareness with association of brand constitutes its main dimensions. This research is a descriptive and survey research that its aim is determining marketing mix elements (price, store image, distribution intensity, advertisements and sales promotion) in sight of customers brand equity of Karafarin insurance company and priority the importance of each of these elements in respect to their effectiveness. The research theoretical frame is based on Yoo, Donthu and Lee’s model that was designed in 2000 and according to the mentioned model, 20 hypotheses has designed in this research. The research aim society is Karafarin insurance customers and questionnaire was used for collecting the first data. The survey's results showed that distribution intensity, sales promotion and price mentioned respectively have more effectiveness compared other elements on brand equity of Karafarin insurance company.

The objective of this article is to examine the factors affecting customer satisfaction at the call and sales centers of motor insurance of the Iran Khodro Insurance Services agency. Based on the literature review, customer satisfaction is affected by average speed of answer, waiting time in queue, satisfaction on the first contact, abandonment rate, average talk time, adherence to schedule, average work time, telephone service representative turn over and service level. Random sampling technique is used to determine the appropriate sample size. Based on this technique, 384 customers is chosen from motor insurance call center of Iran Khodro insurance services agency. Regression estimates show that telephone service representative turn over, satisfaction on the first contact and waiting time in queue are the main determinants of customer satisfaction.