جستجوی مقالات مرتبط با کلیدواژه « مرجع مجازی » در نشریات گروه « کتابداری و مدیریت اطلاعات »

During the Covid-19 pandemic, libraries around the world were faced with difficult choices in how to offer and provide services, from minimal restrictions to complete closure. The spread of the Covid-19 disease, the closure of the National Library, and the lack of face-to-face services made the National Library and Archives of Iran (NLAI) expand its virtual reference services compared to before and try to improve its activities in this area. In this regard, the present study aims to analyze the impact of the Covid-19 pandemic on the questions received through the virtual reference portal of NLAI. Therefore, the questions raised from this virtual reference portal during the two years of 2018 and 2019 and the level of satisfaction of users with this service were examined.
To conduct this research, the content analysis of the questions and the quantitative analysis of the transactions were done. The duration of each transaction, the subject of the questions raised, and the level of user satisfaction with the virtual reference portal of the NLAI were evaluated. For this purpose, the transactions carried out through the virtual reference portal of NLAI included 3098 transactions extracted in 2019. In order to analyze the content of each conversation and answer the basic questions of the research, sampling was done using Morgan's table and 341 cases were selected. Since more than one question was asked in some transactions, 1931 questions were examined.
The findings showed that the number of questions received through the simultaneous dialogue portal of the virtual reference has increased significantly during the epidemic due to the increase in the service delivery hours. 47.8% of the content of the questions asked was related to library services, 28.35% related to how to access resources, 8.02% related to research questions and searching for a specific topic, 8.07% related to searching in the national bibliography of Iran and finally 7.76% related to access to databases. It was informative. The satisfaction level of 90.4% of users of the simultaneous chat service is described as "excellent". The 6-fold increase in the use of the simultaneous chat portal shows that users welcome the increase in the hours of this virtual reference portal. The amount of simultaneous conversations has increased from 508 in 2018 to 3098 in 2019. On average, 5 questions are asked in each transaction. The most users of the simultaneous conversation service are in the humanities department and the least are related to the medical sciences department. One of the reasons for the welcome of the Humanities Department to the virtual reference services of the National Library is the method of collecting data for research in this study group, which is mostly based on library studies.
One of the most important actions of the National Library in the early days of the Covid-19 epidemic and after closing the library, in order to develop information services and help meet the information needs of members and users, was to increase the hours of simultaneous conversation. In this way, simultaneous conversation with users, in addition to meeting their information needs, provided a good opportunity to receive feedback and reasonable expectations of users from library services, which led to the provision of new services. The service of preparing digital copies of books, non-books, and periodical resources, respecting the intellectual property of the resources, was one of the important services that were launched in order to meet the needs of users, and currently, this service is available electronically for all members and non-members of the National Library. It is provided by sending a request to the e-mail address.
Originality/value: This is the first study to investigate the impact of the COVID-19 pandemic on chat reference services at a national library.

Using new applications for reference services in national library of Iran, and Studying the subject scope of the questions are the research goals. The research community has all the questions raised through telegram application in the two-year period (September 2016 - September 2018), which contains 2719 questions. The most and the least questions are related to special research with 38.76% and research with 11.25%. The most relevant thematic approach is the research and special research questions based on the field of study of the humanities group with 67.35% and the lowest of the medical sciences group with 1.39%. Questions about the membership office (26.41%) and library facilities for specific people and the offer to buy books (both with 0.76%) are the most and the least needed and sought after by users. Based on research findings, it seems that telegram application can now be one of the most efficient and fastest tools for asking reference questions. The use of librarians with subject-specific expertise is also necessary to answer user’s questions.

The purpose of this study was to investigate the role of services and capabilities related to virtual reference components in improving the research performance of students at Shahid Beheshti University.

  The study was an applied study and a survey was carried out. Data collection tool was a questionnaire. The statistical population of the study was all students of Shahid Beheshti University. 377 students were selected by stratified random sampling based on Morgan's sampling table.

The results of the study showed that among the various types of components related to virtual reference capabilities, the response rate with an average score of 4.29 is desirable and prioritized. Other dimensions, such as being respondent with a mean rate of 94.3, the comprehensiveness of responses with a mean rate of 3.86, and credibility of resources with an average rate of 3.75 were in the next orders, and were relatively favorable.

The results of the research indicate that the students' trust in Internet resources for research is high and this means that librarians should pay more attention to the dimensions and frameworks related to this issue. The value of the present study is to demonstrate virtual reference capabilities in libraries. Focusing on the components related to virtual reference, libraries will be able to facilitate the process related to researching their users in the library.

This research aimed to study and analyze the content of virtual reference questions at the National Library of Iran. Design/Methodology/Approach: The research population included all the questions sent to the virtual reference section of the National Library of Iran during a one-month period (258 questions in 178 webforms). 54. 55 percent of the users of the virtual reference service of the National Library were men. The highest percentage of the questions was sent by undergraduate students (46. 02 percent). The education of 55. 68 percent of the users was in humanities (highest percentage) and 1. 70 percent studied basic and medical sciences (lowest percentage). Among different types of questions، research questions were most frequent (32. 28 percent) and guidance questions were the least frequent (20. 08 percent). According to the findings of this research، generalities and philosophy were respectively the highest and lowest subject fields for questions. The highest percentage of research questions were asked by users studying in the humanities (36. 73 percent); engineering students asked most of the searching questions (36. 36 percent); and the largest portion (33. 33 percent) of guidance questions were asked by users with a medical science background. Since most of the users use the virtual reference service of the National Library of Iran for putting research questions، there need to be expert librarians who have the necessary information literacy skills to provide optimal responses.

By the end of the nineteenth century, the role of the librarian had expanded to include reference service, and it has been part of the profession since then. New technologies change the way we search for information and what we expect from reference service. With the introduction of the computer and the Internet, libraries expanded the role of reference beyond the use of the mail, telephone, or the fax machine. Today, librarians not only help patrons at the reference desk but also in cyberspace. This new type of service, called digital or virtual reference, is quite new, but has quickly become popular because of demands by patrons to access information anytime, anywhere. This paper discusses issues related to the use of digital/virtual reference in academic libraries in the U.S.

Nowadays, standard seems to be very important and necessary in all aspects of the life Including reference services in libraries. This article is to survey the role of standards in electronic reference services and also considers some sample application instructions which are presented in the DuPont- University. By the end, the guide for digital reference services which is called ifla is presented for those who are interested in digital reference services