جستجوی مقالات مرتبط با کلیدواژه « user satisfaction » در نشریات گروه « کتابداری و مدیریت اطلاعات »

The present study aimed to identify the level of user satisfaction with the digital library services of Allameh Tabatabai University during the Corona era.

The research utilized an applied purpose and descriptive survey method. The statistical population consisted of all students of the Faculty of Educational Sciences and Psychology at Allameh Tabatabai University. Data was collected using a researcher-made questionnaire distributed electronically, with 156 out of 450 respondents answering the questionnaire thoroughly. One-sample t-test was used to test hypotheses, supplemented by additional tests such as t-test for two independent samples, ANOVA, Friedman, Levin, and Tukey. The validity of the questionnaire was established through content validity method with a coefficient above 0.76, and reliability was confirmed through Cronbach's test with a coefficient of 0.726.

Results revealed that user satisfaction with accessing online library services, service interface environment, information retrieval, visual effects, and personal library services of Allameh Tabatabai University's digital library were significantly higher than the standard score of 3. However, satisfaction with accessing domestic and international databases was found to be significantly lower than the standard score.

Overall, user satisfaction with Allameh Tabatabai University's digital library services was deemed to be in a good state during the Corona era.

Value: 

This study provides insights into user satisfaction with digital library services during a pandemic, offering valuable perspectives on delivering digital information services during crises.

Iran's scientific information database (or "Ganj") is the only comprehensive information database of theses/dissertations of the country's scholars and is considered one of the most reliable and most visited scientific information databases in Iran. Today, tools like "Ganj" database are key needs to support research and academic services and activities in higher education institutions. Therefore, expanding and making these tools more efficient can result in the efficiency of research and educational systems. But expanding and making these tools more efficient is not possible without measuring and evaluating their activities and services. Therefore, this research was conducted with the aim of evaluating the "Ganj" database and knowing the views of the users of this database in order to improve the services. In order to carry out this evaluation, the views of 577 users of this system were collected and analyzed in an online survey about the three key dimensions of the "Equal" model, i.e. usability, information quality, and service interaction. The findings of the research showed that the highest level of user satisfaction with the features of the "Ganj" database is related to the "Usability" dimension of the "Equal" questionnaire (with an average of 5.32). Against this, the lowest level of user satisfaction with the features of the "Ganj" database is related to the "Information Quality" dimension of the "Equal" questionnaire (with an average of 5.10). In addition, the findings of inferential statistics showed that the difference in the views of users with different educational employment in different dimensions of EQUAL, i.e. applicability ("F" size = 0.376 and decision criterion = 0.865), information quality (Chi-square = 6.771 and decision criterion = 0.238), service interaction (chi-square = 2.751 and decision criterion = 0.738) is not statistically significant. However, the relationship between the users' familiarity with the "Ganj" database and their opinion about the applicability of this database is significant from a statistical point of view (correlation coefficient = 0.106 and decision criterion = 0.011). Therefore, it can be said that the more familiar users are with the "Ganj" database, the more satisfied they are with the usability of this database. Also, based on the findings of the research, the more users use the "Ganj" database, the more satisfied they are with the usability, quality of information and service interaction of this database. Based on the findings of this research, it can be concluded that users' satisfaction with the "Ganj" database is at a high level in all three dimensions of the "Equal" tool; However, the continuous improvement of this database should not be overlooked. Some of the solutions that can help improve the "Ganj" database include adding more details to the records (such as adding an English abstract), making the search in the database more efficient, and shortening the "embargo" time (delay in accessing full-text files).

 The objective is search behavior analysis and evaluation of relevance judgment of the users of information retrieval in the web hyperlink environment. In this regard, the pattern of the web information retrieval behavior of these users were explained and the rate of satisfaction with information retrieval system, the rate of the user trust on the results and effectiveness and ease of using the results and the rate of results relevance from user’s viewpoint was investigated. Also, the significance of the difference of the mentioned factors between the students of the field of information science and other fields was statistically assessed.

 This research is applied / fundamental which has been performed with combined method. The research population included 5784 students of master's and doctoral degree of information sciences and other different domains of sciences in Shahid Bahonar University from 2017-2018, that with purposeful sampling method, 50 students were selected. From this, 37 persons participated in the research process and the rest was omitted due to lack of cooperation in some stages of the study. This study was performed with the aid of a two-question scenario, one question relating to the academic field and one question in their specialized field. This study began through observation, searches and recording them with the aid of Camtasia Studio version 9. Then, the searches were observed and turned to text with the aid of word software. The text files were coded with MAXQDA version 10. The categories obtained from text analysis were used in explaining the users' pattern of information retrieval.
In the quantitative stage, for assessing the satisfaction rate of information retrieval system, the rate of users trusts in the results and ease of using the results and rate of relevance of the results from these user’s viewpoint, the structured interview (5 factors in the form of 15 questions in Likert scale) was performed and the data was collected and analyzed using SPSS software version 23. For evaluation of the variables, single sample t-test and for investigation of the statistical significance of the difference between two groups of information science and other fields, independent two-sample t-test was used and the average of the variables scores was compared with the mean and theoretical rate of 3. If the considered sigma score is more than the theoretical rate, it may be said that that criterion is in a desirable level. In assessing the reliability, the internal consistency coefficient above 0.7 was confirmed. Also, the validity of the interview (internal and external) was confirmed by 5 experts.

 Investigation of the search behavior analysis in completing both tasks in the qualitative section showed that among the browsers, Firefox and among the search engines, Google was more commonly used. Users completed each search in a 5-stage pattern: beginning of search, keyword codification, search navigation, retrieval and results evaluation, information extraction. In the beginning stage of more searches search engine has been used and using electronic address of the database or considered website is in the next ranks. The greatest frequency was related to simple search. In completing the first task, scienceDirect database and in the second task completion, Sivilika had the greatest use frequency. In keyword codification, the general to specific technique had the greatest frequency and after that keyword change, changing the number of words of the search term (including omission, addition and replacement), specific to general technique, simultaneous use of both general to specific and specific to general technique have been used respectively. In the search navigation, following links and menus had the greatest use. After that, following the results in the same tab, following the results in the new tab, using return key for going to the results tab and using back and forth keys are placed. In the fourth stage, often people only investigated the title of articles and congresses and reviewing the title and abstract of the papers are in the next stages of use. In the fifth stage, the subjects downloaded and saved as PDF and or their complete text could be accessed through DOI code.
The qualitative findings showed that most of the students were studying in the department of humanities and after that the group of basic sciences, technical engineering, agriculture and veterinary department. Also, the average of all investigated variables in both groups of information science and other fields has been more than average and in a desirable status. Among the variables, ease of search and achieving the results, the average scores of the information science group is in a lower level than other fields and the average score of satisfaction rate and results relevance among the students of information science is in a higher level than other fields. Also, the results showed that there is no statistically significant difference between two groups of information science group and other fields.

 Explaining the different patterns regarding the user features and the texture they are in will help the information media in responding the clients' requirement. Also, designers empower the search engines to design more interactive and user-friendly interface and instruments. Increasing the efficiency of information retrieval systems and user’s skill optimizes the search process. Intelligent retrieval systems have a considerable role in information interaction. In more and better interaction of the user with information systems, meaningful and relevant information may be obtained and this depends on perception of information systems of the users' needs and behaviors.

According to the importance of public organizations such as municipalities in Iran, few researches conducted on benefits of e-government and discrepancy among the results of the researches, its necessary to develop analytical research. The aim of this study is to evaluate the benefits of the e-government from the perspective of municipal employees. Considering research objective, it is an applied study and regarding to the data collection and data analysis method, it is a descriptive- correlational study. The statistical population of the study consists of 2003 employees of the Rasht municipality, includes the five urban areas, the center municipality and its related organizations which according Morgan-Krejcie, sample size was estimated 322. After distribution of 390 questionnaires using stratified random sampling method, 330 questionnaires were collected and analyzed using structural equation modeling (SEM) and based on partial least squares approach. Results of the research hypotheses indicated that all three types of quality (information, system and services) have significant relationship with network benefits and user satisfaction. On the other hand, the results on the relationship between network benefits and user satisfaction also showed that the network benefits significantly affect user satisfaction. Finally, the results showed the network benefits and user satisfaction had a positive and significant effect on intention to use. Since the most indirect path coefficient is resulted from the effect of information quality on intention to use, through the network benefits, it’s suggested to pay more attention to improve information quality and network benefits in order to increase intention to use of e-government.

Identify the current status of technical support for users who use the Iranian Scientific Database (Ganj), the National System for Registering Dissertations, Theses, and Proposals (Registration), the Research Background System, and the Client System of the Iranian Institute of Information Science and Technology (IranDoc) in order to Providing solutions to improve it is one of the basic needs of Irandac to protect users by providing technical support services to leading organizations in the field of information technology in the country. These four systems are one of the most widely used and important systems of Irandak in providing services to the scientific community, especially the university community of the country, and many users use the services of these systems. The available information indicates that Irandac needs to use more efficient methods to provide technical support services to users of these systems. This study has reviewed and documented existing methods of user support, has provided solutions to improve support services.

The purpose of this study was to investigate the effect of organizational citizenship behavior on user satisfaction with the Mediating Role of leader- member exchange and perceived supervisor support.

The research method is descriptive correlational study. Data collection tools were 4 organizational citizenship behavior questionnaires (24 items), member exchange (7 items), perceived supervisor support (16 items), and user satisfaction questionnaire (20 items). The research population included librarians at Regional Information and Science Information Center (120) and users (100) who were randomly selected at one month's return. The Data analysis methods were regression analysis, confirmatory factor analysis, and structural equation modeling.

The results showed that conscientiousness variables (β = 0.331) and sportsmanship (β = 0.200) had the most direct effect on users’ satisfaction against civic virtue (β = 0.215), courtesy (β = 0.68), and altruism (β = 154). The results also showed that these variables have an indirect effect on users' satisfaction.

Findings of the research proved that organizational citizenship behavior affects users’ satisfaction by considering the mediator role of leader- member exchange and supervised perceived support among librarians and users of the regional center for information science and technology.

The purpose of this study is to investigate the relationship between users' information literacy and their satisfaction with the central Library services of the University of Mohaghegh Ardabili.

This is application research and a survey study. The research methodology is a correlation type. The statistical population consists of 11647 students (undergraduate, graduate, and postgraduate) and faculty staff at University of Mohaghegh Ardabili. The sampling approach is convenience or accidental sampling and the sample size includes 253 persons. The data-gathering instrument, in this research, includes user satisfaction questionnaires, LibQUAL for local library services, Webqual 4 for web services, and an information literacy questionnaire, based on information literacy competency standards for higher education, developed by ACRL. Data were analyzed by descriptive & inferential statistics (U-Mann Whitney & Kruskal-Wallis test and spearman’s correlation) using SPSS software.

The findings of this study showed that there is a significant positive correlation between the first standard of information literacy and the second dimension of users satisfaction with local library services, namely, (the ability to determine the nature and extent of the information & the effect of services), the second standard of information literacy and the second dimension of users satisfaction with local library services, namely, (the ability to effectively access the information & the effect of service), the fourth standard of information literacy and the first and second dimensions of users satisfaction with local library services, namely (the ability to effectively use information & the information control) and (the ability to effectively use information & effect of service). In the website section, there is a significant positive correlation between the second standard of information literacy and the first and the second dimensions of satisfaction with the website services, namely,(the ability to effectively access information & website usability), (the ability to effectively access the information & the information quality), the third standard of information literacy and the first dimension of satisfaction with the website services (The ability to critically evaluate information and the usability), the fourth standard of information literacy and the first, second and third dimensions of satisfaction with the website services of this library (ability to effectively use information & the usability), (the ability to effectively use information & information quality) and (the ability to effectively use information & service interaction).On the other hand, the finding of this research showed that in general, users' satisfaction with library services (both website and local services) is relatively desirable, but their information literacy is undesirable. In addition, there is a significant difference between the users' satisfaction on the basis of age and gender, and there is a significant difference between users’ information literacy by age, educational level, and position.

The result of this research showed that in general, there was a significant positive correlation between users' information literacy and their satisfaction with library services, and this correlation was more tangible on library web services.

The increasing growth of web usage has made the importance of search engines and their quality assessment more responsive to users' needs. One of the approaches to quality assessment is user satisfaction. The use of a search engine depends on user satisfaction, which is a measure of the quality of the search engine. Many search engines have been built in Iran, as well. Some of these engines are widely used to search for information on the web, and some are found in a database Iran scientific information database (GANJ) is one of the databases that have its search engine. It contains nearly 530,000 dissertations and thesis and is one of the key scientific databases in the country with many users. Therefore, assessing the satisfaction of users of this system with its broad audience is crucial. In this research, indicators based on the EQOAL model were developed to evaluate users' satisfaction with the GANJ System. Indices developed based on the Delphi method were screened and localized to assess users' satisfaction with GANJ System. User satisfaction was also assessed using an EQual questionnaire. The results of the data analysis of the 156 questionnaires collected show that usability, information, and service interaction are the significant determinants of users' satisfaction with the treasure system, respectively. In terms of usability, the ease of working with "GANJ" is a top priority. Likewise, the ease of interaction with the system and the apparent attractiveness of the system were introduced as the main factors.

The purpose of this study is to determine the quality requirements of the National Digital Library based on the Kano model and categorize users needs into three groups of:  Basic, functional and motivational.

This survey was conducted with a qualitative approach. The requirements of the digital library were extracted using two standards: "Digiqual manual" and the "Digital Library Evaluation Manual."   The requirements were adjusted based on Kano model in a questionnaire consisting of four categories and 52 pairs of questions (104 questions).

The results of each of the requirements (basic, functional, motivational) in four dimensions (access control, content, data retrieval, and visual effects) show that   half of the userschr('39') requests are in the basic requirements group which National Digital Library officials should pay more attention to and prioritize the redesign or development plan of the digital library. Also, the second priority was the requirements of the functional group. Paying attention to the requirements of this group causes satisfaction and dissatisfaction otherwise. Attention to meeting the motivational requirements of the third priority if met  could create a high level of satisfaction in the use of the National Digital Library.

If clienteles  satisfaction is of worth,    managers of the National Digital Library should design short-term and long-term programs according to the users real needs.

To investigate the effect of service quality on the loyalty and satisfaction of users of information services in public libraries of Khuzestan province, considering the mediating role of perceived value of services. This is an applied research conducted using a descriptive-survey method. The statistical population of the study includes all users of public libraries of Khuzestan province from whom 383 people were selected as a statistical sample by using the random sampling method. Data were collected using a questionnaire and the software programs SPSS 21 and PLS. Structural Equation Method (SEM) was used to examine the causal model of the study. The results showed that the quality of information services has a significant effect on the users' loyalty (0.5455) and their satisfaction (0.3361) and on the value of libraries' information services perceived by them (0.941). Meanwhile, the quality of services had a significant effect on the users' loyalty (0.345) and their satisfaction with the information services (0.546) through the mediating role of perceived value of library services. The results also indicated that 34.5% of loyalty changes and 54.6% of the changes of users' satisfaction with the quality of information services is accounted for by the perceived value of services as the mediating variable. Features of service quality, including objectivity, reliability, trust, responsiveness and empathy influence the users' perceptions of the value of information services of public libraries, and directly or indirectly, affect their satisfaction and loyalty.

To study the status of library services in the manuscript section of four libraries: National Library and Archives of Iran (NLAI), Parliament library, Astan Quds Razavi library and the University of Tehran Central library.
In this survey a self-designed questionnaire is used for data gathering.
The majority of visitors in all libraries only visit occasionally to correct a manuscript or prepare a paper. Satisfaction on working hours were roughly the same in all libraries, this figure is 80%, 83%, 89% and 76% for NLAI, Parliament library, Astan Quds Razavi, and University of Tehran Central Library respectively. Manager’s programs to remove barriers of access to manuscripts have not been satisfactory for 80% of NLAI, 48% of Parliament library, 63% of Astan Quds Razavi and 53% of University of Tehran Central Library users.
Library services in manuscript sections and removal of barries of access to resources need a fundamental revision specially in NLAI.

This research aimed at the study of the effect of provided services on perceived value, satisfaction and loyalty of users of public libraries in Rasht city.
This research is an applied research in terms of objective and descriptive survey regarding data collection method and correlative regarding data analysis. Besides, we used library research and field research methods for gathering background and field data. Also, we used a localized standard questionnaire as main tool. Content validity of the questionnaire was approved by nine related specialists and construct validity was examined and approved by confirmatory factor analysis. Reliability of the tool had good measure of chronbach’s alpha. Then we distributed the questionnaire randomly among 450 users of public libraries in Rasht City and finally, 400 questionnaires were returned and used for analysis. For final analysis, we used structural equation modeling method by means of Amos statistical software.
Findings: Data analysis and statistical tests showed that Perceived value of provided services creates a sense of satisfaction for users and thus evokes their sense of loyalty to the services. Also, significant correlation was not observed between perceived value and brand loyalty. In addition, the significant and direct correlation among services including electronic resource provision, print publication repository and library environment and perceived value variable have been approved. But, we can’t find a significant relationship between the electronic resource service provision, print publication repository and library environment and satisfaction variable.
Originality/Value: In this research we tried to show that up-to-date provision of print and electronic resources have a significant effect on the perceived value and satisfaction of end users. Thus, we must be lay greater emphasis on the provision of electronic resource and up-to-dateness of print resources repository.

The aim of this paper is identifying and analyzing elements and features of Simorgh library software, and measuring its users and librarians’ satisfaction.
The methodology of this study is of survey type and it is an applied study. Tools for data collection is QUIS questionnaire that was distributed among all librarians and 386 users of Central Library of Astan Quds Razavi whom were selected through simple random sampling without replacement. Both descriptive and deductive statistics methods were utilized for data analysis.
Findings: Findings showed that the level of satisfaction of participants with interaction to Simorgh software is in average, whereas the librarians were significantly more satisfied than the users. The highest level of satisfaction of users and librarians was related to general reaction with interaction to Simorgh software and interface display, while the lowest level of satisfaction was related to software help and interface vocabularies and messages.
Efficiency of user interface of Simorgh software from the view of users and librarians of Central Library of Astan Quds Razavi is in average and in a few cases is higher than medium, and with more attention to the consistency of user interface elements and features of the software to the needs, views and features of different groups of users can be added to their satisfaction.

The extension of the Internet and World Wide Web has created new opportunities as well as new challenges for institutions and individuals who are either receiving or delivering education. Electronic learning is one of the most important breakthroughs in education in which the website is the first access point that users receive educational services provided. Therefore, website quality should be considered as an important factor resulted in the success of virtual learning and studied in a more detailed manner from the e-learners’ perspective. This paper aims to classify the quality aspects of the Tehran virtual university website (webqual 4.0) according to the Kano model of customer satisfaction and determine the asymmetric impact of the webqual 4.0 dimensions’ performance on overall user satisfaction in order to prioritize those dimensions in resource allocation, as well as sensitize the managers of the mentioned website. This is a descriptive-survey and applied study, and also a cross-sectional one. The study population included Tehran University students studying in virtual courses and the data collection tool was the questionnaire of webqual 4.0, as well as, a researcher-made questionnaire to measure end-user satisfaction. Multiple regression analysis was used to investigate the impact of performance asymmetry. The result showed that usability dimension was the high-performance excitement factor, information quality dimension was a high-performing basic factor, and service interaction dimension had low performance scores and was a basic factor. And finally, a short-term plan to improve service interaction dimension to reduce user discontent and a long-term plan to better both information quality and usability dimensions to increase user satisfaction was proposed.

we aimed to assess the level of service quality in the central library science and culture using standard tools LibQual, examining the differences between user's expectations and the level of services received determined by the need to improve the service components and to prioritize the elements of a list view of the library. This study assessed the quality of library services based on user's expectations in three levels: minimum, maximum estimated and analyzed.
The study population consisted of 2250 members of the Central Library, Science and Culture, including doctoral students, graduate students, undergraduate students, faculty and employees. Given the sheer size and distribution of the study population, random stratified sampling was used. The sample of study includes 328 students.
Finding: Our findings indicated that the influence of the level of service received, the Central Library of Science and Culture, with a mean (33/7) is more than the other dimensions. But the library as a place was not able to meet user's needs and their expectations and with a mean (58/3) to have the lowest level of service received. According to user's perspective, information control (07/60%), service work component (21/26%) and the component library as a place (72/13 percent) were the main important component, respectively.
After testing the hypotheses, it was determined that in LibQual components there was a significant relationship between the user's highest and lowest expectations and the level service received. Also there was a significant difference among perspectives of doctoral students, graduate students, undergraduate students, faculty and employees in the lowest expectations", "the highest expectations" and "received services". Finally, the results obtained in the field and to improve the level of service quality in academic libraries, solutions and recommendations are presented.

we aimed to assess the level of service quality in the central library science and culture using standard tools LibQual, examining the differences between user's expectations and the level of services received determined by the need to improve the service components and to prioritize the elements of a list view of the library. This study assessed the quality of library services based on user's expectations in three levels: minimum, maximum estimated and analyzed. The study population consisted of 2250 members of the Central Library, Science and Culture, including doctoral students, graduate students, undergraduate students, faculty and employees. Given the sheer size and distribution of the study population, random stratified sampling was used. The sample of study includes 328 students. Our findings indicated that the influence of the level of service received, the Central Library of Science and Culture, with a mean (33/7) is more than the other dimensions. But the library as a place was not able to meet user's needs and their expectations and with a mean (58/3) to have the lowest level of service received. According to user's perspective, information control (07/60%), service work component (21/26%) and the component library as a place (72/13 percent) were the main important component, respectively. After testing the hypotheses, it was determined that in LibQual components there was a significant relationship between the user's highest and lowest expectations and the level service received. Also there was a significant difference among perspectives of doctoral students, graduate students, undergraduate students, faculty and employees in the lowest expectations", "the highest expectations" and "received services". Finally, the results obtained in the field and to improve the level of service quality in academic libraries, solutions and recommendations are presented.

Investigating use of online services by the faculty members and measuring their staidaction as well as identifying problems and barriers Design/Methodology/Approach: Data collection tool in this survey study consisted of a researcher designed questionnaire. Statistical population consisted of 220 faculty members، out of which a sample of 140 was selected using Morgan Sampling Table. Findings and Iran Medex was used more frequently (13. 6% of all the use). Theme was used the least (1/4%). Satisfaction criteria from the point of views of the faculty included: up-to-datedness، the number of databases held by the host، consistency with the special needs، quality of information. Main purpose of use was research (21/4%). Main complaint came from low speed connection (23/6%). Lack of command of foreign language was a problem for only 2/2 % of respondents.