جستجوی مقالات مرتبط با کلیدواژه « effectiveness evaluation » در نشریات گروه « مدیریت »

Measuring the effectiveness of defensive organizations due to ambiguity in the objectives, the nature of tasks and the diversity of its staff, is harder than other organizations and institutions. The purpose of this article is designing the effectiveness model of Iran's defensive organizations using competitive values and systems dynamics modeling approaches. The type of research is fundamental, its target is exploratory and its method is survey; the required data was collected using management experts.

In this research, using the systems dynamics approach, a dynamic model of the effectiveness of Iran's defensive organizations was presented. Then, using the foundation data analysis method (grand theory), acted to analyze and identify open, axial and selective key variants to determine the effective system is most affected by which of the variants.

360 degree method for evaluating employees, developing general and specific indicators to evaluate effectiveness, aligning organizational culture with organizational strategies, designing educational systems and integrated learning programs and empowering employees.

defensive organizations have their own effectiveness evaluation model regarding their organizational structure, culture and technologies and the transformations that are happening in the environment. The armed forces of the Islamic Republic of Iran carry out missions and measure effectiveness in accordance with Islamic and Iranian culture and values, on increasing spirituality and in line with religious ideals.

Today, human resources are the first factor in the development of societies and empowered employees have the ability to make independent decisions. In fact, organizations empower employees to delegate authority to the lowest organizational levels. Therefore, it is likely that identifying and determining the importance of factors affecting employee empowerment has a considerable role in improving organizational effectiveness. To this end, the main purpose of this study was the identification and determining the importance of the factors affecting the evaluation of the effectiveness of employee empowerment. The current study was based on a qualitative and quantitative approach. The statistical population of this study was the organizational managers of the governmental organization of Esfahan city which according to the impossibility of access to all members, a sample of 10 members was used. In the first step, the 9 variables consist of empowerment resources, leaders and managers, Psychological dimensions, organizational environment, training, organizational climate, organizational structure, empowerment methods, and mediators variables were obtained via literature. Then, using the 5 main rounds of the Delphi method, 44 sub-variables related to the 9 mentioned categories were identified. T Quantitative data analysis was performed to determine the weight and importance of categories using hierarchical analysis. The results of this section showed that the category of leaders and managers had the highest weight and the category of organizational climate had the lowest weight. Finally, the model of factors affecting the evaluation of the effectiveness of employee empowerment based on the obtained results was presented. The results of this study showed that evaluating the effectiveness of empowerment courses is a complex matter that is affected by many variables and attention and focuses on these variables is recommended to managers of government organizations in Isfahan.

Today, organizations offer goods and services that are defined by individual customers.  A customer relationship management system goes beyond the traditional operational automation of sales, marketing, supply chain or service through a technologist, and a CRM system goes beyond the quality of service or customer service.  Customer relationship management systems are systems about the transformation of the whole organization and how the organization's attitude to its customers.  The analytical model of the research used in this research has been extracted from the dimensions of establishing customer relationship management in Padmavasi et al. (2012).Golestan are that 186 people were selected as a sample using random sampling method and Krejcie and Morgan.The measurement tool in this research is a questionnaire whose face validity was confirmed by the supervisor and several experts.  After checking the validity and reliability of the questionnaire, information and data were collected and analyzed using descriptive and inferential statistics.  Data analysis was performed by descriptive statistics (including: frequency, relative frequency percentage) and inferential statistics (including Kolmogorov-Smirnov, binomial and Friedman tests) using SPSS software.  The results indicate that customer relationship management has been established in industrial production units under the auspices of the West Golestan Province Industry, Mining and Trade Organization.  We also used the Friedman test to rank the effectiveness factors of customer relationship management. The results indicate that customer profitability measurement system, business plan, key customer acquisition and retention, key customer classification and customer satisfaction measurement system have priority, respectively.