جستجوی مقالات مرتبط با کلیدواژه « ارتباطات » در نشریات گروه « پزشکی »

One of the most important effective factors in increasing patient satisfaction and improving health and treatment results is proper communication between physician and nurse, and the patient. The present study was conducted with the aim of determining the relationship between the communication skills of the medical staff and patient’s safety culture.

This was an analytical study conducted among 277 working medical staff including nurses, paramedics, full-time geographical employment doctors and anesthesia, and operating room technicians in Shahid Sadoughi Hospital in Yazd by stratified random sampling in 2022. The instrument used was the safety culture standard questionnaire made by the health care quality and research agency and communication skills of Barton J. Data analysis was done with SPSS 25 software, Mann-Whitney, Kruskal-Wallis, and multiple linear regression tests.

The overall mean and standard deviation of patient safety culture was 3.04 ± 0.23, which indicates the average status of safety culture in the studied hospital, and the overall mean of communication skills among medical staff was 3.36 ± 0.40. Which reports a relatively strong level of this skill. The results of linear regression showed that 2 components of communication skills (listening and feedback) have a positive and significant effect on the improvement of patient safety culture, so that they are able to explain 33 percent of the variance of patient safety culture changes.

Based on the findings of the research, the communication skills of the medical staff have a significant effect on patient's safety culture. Therefore, in order to improve the patient’s safety culture among them, special attention should be paid to communication skills because effective communication is considered a vital element in effective care, and in the medical system it has a significant effect on the quality of care and consequently increases the satisfaction of patients.

The main purpose of the research is to provide a model of marketing capabilities with an emphasis on effectiveness and communication.

This research is an exploratory research that is applied in terms of its purpose and descriptivesurvey and field type in terms of its nature. The theoretical foundations of the research were obtained with the help of semi-structured interviews and questionnaires. The qualitative statistical population of this research was the experts and professors and strategic managers of Iran's National Drilling Company. 10 people were randomly selected. In order to extract the paradigm model of marketing capabilities with emphasis on effectiveness and communication, in the first step, the concepts obtained from the interviews and document review were extracted and recoded. This work was done by naming and categorizing the phenomena through a detailed examination of the extracted data. In the qualitative analysis, the interviews conducted through open coding and axial coding of categories were done, which led to the identification of the concepts and dimensions of the capability model. Marketing with an emphasis on effectiveness and communication.

The results of the research showed that the dimensions of the marketing capabilities model with an emphasis on effectiveness and communication include strategic capabilities, operational capabilities, practical capabilities, internal capabilities of the company, and external capabilities and communications.

Therefore, it is suggested that access to the customer according to the conditions, ability of external knowledge, knowledge of customers, ability to connect to the customer, technical knowledge and strengthening and increasing the skills of human resources and human capital in National Iranian Drilling Company

The health system generally comprises a variety of players. In the health system, there are intermediary institutions of innovation, playing a key role in reducing the distance between the members of the network and building trust among them. Therefore, this study aimed to develop a pattern of relationship between the function of the intermediary institutions of open innovation in the health system.

This descriptive-analytical study was conducted in two main phases. The first phase was carried out to identify and approve the principal components of the function of the intermediary institutions in the health. The data were collected based on a researcher-made questionnaire in accordance with the existing research literature. The questionnaire was distributed among 140 managers and experts of the research and quality improvement divisions of the clinical centers, laboratories, and pharmaceutical companies. The data were analyzed using confirmatory factor analysis (CFA). In the second phase, interpretive structural modeling (ISM) was employed to design the pattern of relationship. The views of 12 experts were used for designing the pattern. ISM was used for developing various parts of the questionnaire.

The CFA findings indicated the proper relationship between the principal components and the respective indicators. Accordingly, all principal components of the pattern of the functions of the intermediary institutions were confirmed in the statistical population. Based on the ISM, the findings revealed that components of “organizing and supplying resources” and “strengthening the network and participation” were the most effective functions of the intermediary institutions. Moreover, the component of commercialization was the most susceptible function of the intermediary institutions.

The intermediary institutions can reduce the deficits in each stage of the process of innovation in the field of health according to their various functions, serving as an accelerator increasing the knowledge and innovation in the field of health.

Communication is one of the most important management processes in business. The nature of a manager's job requires him to communicate with employees, colleagues and customers and use the appropriate communication style. Therefore, the present study has been compiled with the aim of designing and presenting a model for applying the delegated style of managers and its validation in Mashhad University of Medical Sciences..

the method of research is mixed.. Also, the research strategy in the qualitative part is theme analysis and in the quantitative part is survey. The statistical sample in the qualitative stage is 12 experts and managers of Mashhad University of Medical Sciences who were selected through a purposeful process and snowball method to participate in the research. The statistical sample in the quantitative section was the administrators of Mashhad University of Medical Sciences with 97 people. The data collection method in this research is in the qualitative part of the interview (face to face, deep and semi-structured) and in the quantitative part is questionnaire. To analyze the data of this research, in the qualitative part of Max Kyoda software and in the quantitative part, SPSS 22 software and PLS software have been used.

According to the results of the research, managers in Mashhad University of Medical Sciences can use the delegation style and delegate authority to employees to empower, grow and promote their employees, which will ultimately pave the way for proper succession in the organization.

World Health Organization declared COVID-19 as a pandemic. Lockdown and distance from normal social activities led to widespread increasing popularity of social networks. Meanwhile, fear and anxiety increased among social media users. The aim of this study was to systematiclly review the factors associated with fear of COVID-19 among social media users.

We searched the study keywords in Scopus, PubMed, Web of Science, and ScienceDirect databases and all related original articles till August 2021 were reviewed. A total of 172 related articles were identified, which after deleting duplicates (28), and screening titles and abstracts (107), the full texts of 37 residual studies were evaluated for eligibility and inclusion criteria, znd 25 articles included in this review.

The summary of review articles showed that using social media during the COVID-19 pandemic era was directly associated with the spread of panic and fear. The most used social media were Facebook, WhatsApp, Instagram, Twitter, YouTube, Telegram, LinkedIn, TikTak, Skype, Zoom, Weibo, TV, and government sources. The impact of social networks on panic in crucial periods depends on age, gender, education, and culture. The results of this systematic review showed that females, married persons, people with a history of anxiety, depression, physical and chronic illness, as well as those whom did not exercise regularly, felt more panic than others. Following medical pages on social media as well as reposting and sharing COVID-19 information on social media could cause more fear.

Although, social media can play a pivotal role in raising public awareness and overcoming COVID-19 limitations by reducing risk perception, strengthening social relationships, and preventing fear of shopping during quarantine days by developing online shoppings, but may indirectly spread fake reports and increase anxiety.

One of the complex and disturbing issues of current societies that have attracted the attention of many sociologists is the issue of youth violence which is becoming more and more widespread. Violence is one of the social harms that have many harmful physical, psychological, and social effects. Violence not only affects the victim but also indirectly harms others in the community. The increase in the rate of violence and the victimization of violent crimes has increased in recent years, so that it has a major impact on the mortality of young people and adolescents in each country. Today, a large number of young people and adolescents carry firearms to save their lives, which indicates the relative insecurity of society. According to statistics recorded by legal centers, conflict and social violence have been on the rise in the country in recent years, and even this violence has peaked in men during the warmer seasons. Violence is a behavior that is observed in all countries and its victims are added every day and cause anxiety and insecurity of people, especially weaker and more vulnerable groups. The prevalence and increase of all kinds of violence in the society, in addition to the victims, also affect and endanger the social security and mental health of the people. Social media has been so influential in the online and offline lives of Internet users in recent years that forms of social communication have also been influenced by these new media. Introduction The topic of virtual social networks has been the main concern of Internet users in the world and in Iran since 2005 and for this reason, they are called the most powerful online media in the world. The multiplicity, variety of content, and numerous software and Internet capabilities are the features that have made the users of these networks very popular. The power to establish a network system between friends and like-minded users regularly is a feature of these networks. Today, it is mainly used to name websites where people can access other members' information, get to know their interests, share text, audio, and video products, and form interest-based groups. They find common ground with some other members of the base. The growing number of social media visitors reflects the many attractions of virtual communities to attract Internet users. One of the factors influencing violence among young people is the use of social networks. Violence is one of the social harms that have many harmful physical, psychological, and social effects, and the role of cyberspace on it is not known; therefore, the present study was conducted with the aim of the role of virtual social networks in reducing violence among adolescents and young people.

This descriptive-analytical study was conducted with a mixed approach. The statistical population of the study was the qualitative section of the experts of the university complex of the province and in the quantitative section, the students of the Islamic Azad University, Central Tehran Branch, and Allameh Tabatabai University. Using Cochran's formula, 384 people were selected as a statistical sample and selected by available random sampling method. The data collection tool was a semi-structured interview and a researcher-made questionnaire whose validity was assessed as content validity by referring to the opinions of 5 experts and professors of technology. Data analysis was performed using LISREL and SPSS20 software.

The results showed that the components of social networks including cultural, social values, communication, and ideological dimensions can be avoided by managing cyberspace policy along with increasing media literacy through integration, identity, civic character development, and student youth adaptation. Provided of violence.

In general, it can be said that social networks are effective in reducing violence among adolescents and young students; therefore, attention and planning for social networks is important in reducing crime and violence. In today's world, human life is interconnected with social networks, interconnected and interconnected communication networks have affected all areas, meanings and concepts, and everything in general. Network communication as the "basis of human communication activity" is transforming all human communication. It makes the world indigenous and the canvas global. The term social media is a subset of social media. Social media is a big concept that has emerged with the advent of new communication networks such as the Internet and mobile phones. Social networks are based on the interests of individuals and groups due to the location of the Internet. In fact, social networks are built on public participation. These social networking sites are increasingly drawing people into the online world by providing motivation and purpose to work in media that was previously unattractive. The main focus of these new media technologies is the simultaneous use of online and digital facilities concerning the audience. In this new relationship, the audience's behavior towards the media also changes and changes from a passive audience to an active audience. This two-way relationship creates a new structure in the new generation of media. In the new generation of media, in addition to the linear presentation, programs also have the property of being selected by the audience. Social networking sites have become a global phenomenon, with communities like Facebook having hundreds of millions of users. By creating friendly environments, these websites have brought the possibility of communication and harmony in social life for their users, but in addition to the advantages that social networks have, they have also created negative consequences and many challenges in people's lives. In other words, today, especially in our society, these networks are becoming a threat; these cases require an expert view to identify these threats and take steps to reduce or eliminate them.

Children and adolescents with autism spectrum disorder are an exceptional group who exhibit symptoms, such as defects in social interaction, poor interpersonal relationships, and complex verbal communication as well as stereotyped behaviors and movements. To partially improve these disorders, the use of palliative supportive interventions, such as art therapy and theater therapy, is common in Europe, the United States, and Canada. This study aimed to investigate the effectiveness of drama therapy techniques in improving symptoms in children and adolescents with an autism spectrum disorder.

This experimental study was performed using a pre-test-post-test group design, the study population consisted of all 8-18-year children and adolescents with an autism spectrum disorder referred to a rehabilitation education school in Sachr('39')adat Abad, Tehran, Iran. Of this group, a sample of 10 people was selected through convenience sampling. All of them were pre-tested and after applying the techniques, they underwent post-tests. The Gilliam Autism Rating Scale-First Edition (GARS-1) was used for the study. Furthermore, the paired-samples t-test, the independent t-test, and Pearson correlation coefficient test were used to examine the hypotheses.

The mean of autism spectrum disorder and its components (stereotyped behaviors, verbal communication, social interactions) in the pre-test and post-test are significantly different. Among the components of variable autism spectrum disorder, stereotyped behaviors, and social interactions among boys and girls were significantly different. In stereotyped behaviors and social interactions, boys and girls had significantly more improvement in autism spectrum disorder symptoms, respectively. In the components of social interactions and verbal communication, girls and boys had the highest mean improvement, respectively. The value of the correlation coefficient of the variable autism spectrum disorder and its components with age was positive, indicating that theater therapy and its techniques at younger ages improve the symptoms of children and adolescents with an autism spectrum disorder.

Drama therapy techniques can be effective in improving the symptoms of autism spectrum disorder and enhancing social skills, verbal communication, and modifying stereotypical behaviors.

Autism Spectrum Disorder (ASD) is a complex neurodevelopmental condition. ASD usually manifests in the first 5 years of life and affects a child's speech and communication abilities. Besides, it is associated with limited and repetitive symptoms, activities, and behavior patterns. Social functioning deficits are the main cause of ASD–related problems. Social communication deficits, in several areas, including impairments in social interactions (e.g., the lack of dialogue), problems in nonverbal communication skills (e.g., the lack of eye contact, the lack of body language), difficulties in understanding relationships (e.g., the difficulty of grasping for details in social interaction), as well as repetitive and restricted behaviors and interests, such as banging or twisting, indicate this disorder. Research revealed that the prevalence of ASD is increasing; international and domestic research has supported this finding. Despite the development of therapies in this area, children with ASDs are highly resistant to treatment; however, those receiving special services and early intervention may maintain their ability to acquire communication and independence skills in the future. Numerous multimedia methods have been introduced for use in ASD interventions; video models are particularly essential due to simplicity, affordability, and cost–effectiveness. Evidence suggested that video modeling is effective in improving ASD. However, relevant domestic research is scarce. The effects of this training on different aspects of ASD remain unclear. Thus, the present study aimed to investigate the effects of a particular video modeling, i.e., prompting video modeling on communication skills, social interactions, and emotional–social responses in children with ASD.

This was a quasi–experimental study with a control group design. The statistical population of this study included 4–8–year–old children with ASD who were treated at the Center of Tehran Autism from 2016 to 2018. Accordingly, a combination of targeted and convenience sampling methods was applied for the selection and randomization of the study sample. According to the inclusion criteria, 12 children were selected and placed in the study groups. A previously generated video clip using the prompting video modeling approach was presented to the research participants in 24–minute and 30–minute sessions to teach social and communication skills. Before and after the intervention, the study participants were tested for the aforementioned skills. The research instrument included the Gilliam Autism Scale (Gilliam, 1995) and the Dunn's Sensory Profile (Dunn, 1999). The collected data were analyzed using Multivariate Analysis of Covariance (MANCOVA) in SPSS.

After making statistical assumptions based on the MANCOVA data, it was found that (after adjusting the pretest effect), there was a significant difference between the mean scores of the experimental and control groups at least in one of the 3 study variables (p<0.05). More precisely, based on MANCOVA data (after adjusting the pretest effect), the study groups presented significant differences in communication and interaction (p<0.05); however, there was no significant difference in emotional responses in posttest scores.

Overall, considering the present study data, we established the effectiveness of using newer technology–based interventional methods, including video modeling in treating children with ASDs. Therefore, due to the high costs and inconsistent results of classical interventions, as well as the difficulty of treating children with ASDs’ communication issues during face–to–face interventions (e.g., the prevalence of treatment abandonment or the lack of therapeutic communication), using methods, like prompting video modeling is necessary. Therefore, based on video modeling techniques, it is recommended to improve family communication and reduce medical costs imposed on the family.

Trust in connecting with others and asking for open acceptance and support from others is self-complementary in relationships and adapting to the expectations of others. The purpose of this study is to determine the level of social trust and the factors affecting it in patients admitted in different wards to Ali ibn Abi TalibHospitalHospital in Zahedan in 2018.

This was performed cross-sectional, descriptive-analytical study that determines the level of social trust and the factors affecting it in patients referring to Ali ibn Abi Talib Hospital in Zahedan in 2018. The sample size of 155 patients was selected. Sampling was by quota and proportional to the number of clients in each department. Patients were selected from each section in a non-probable and accessible manner. The Demographic Questionnaire (Age, Gender, Education Level, Reason, Accommodation, Income and Ethnicity) was considered that consisted of 20 questions (total scores obtained from answering the researcher's numerical questionnaire).

The present study showed that the relationship between gender, age, cause of reference, place ofresidence and ethnicity with the degree of social trust is significant. However, the relationship between the variables of the level of education and the patient's monthly income with the level of social trust is not significant (p value > 0.05).

If social trust is high among patients, it not only plays a role in the quality of social life of each patient, but also provides a healthy and positive life for all members of society and, consequently, the social environment.

Communication literacy has been identified as one of the essential literacies in UNESCO's definition of "the ability to communicate well with others and to know social practices"  The aim of study was identifying the main and secondary themes of communication literacy and potential indicators in order to improve it in educational system. The methodology was thematic analysis with pattern of Braun and Clarke (2006). The population was including scientific resources in the field of communication and communication specialists.  The sampling method for resources was purposive and most related to communication literacy and best communication specialists which continued till theoretical saturation (24 people). The findings showed main themes were “Sensational communication”, “Specialized communication” and “Communication levels”. The secondary themes for sensational communication were literacies in “Vision, hearing, smell, touch and taste”. The secondary themes for specialized communication were literacies in “Speaking, Writing, Reading, Body Language, Communication Technology, Intercultural Communication, Advertising, Corporate Communication, Public Relations, International Relations, Citizenship, Finance, Business, Emotional and Communication Research”. The secondary themes for communication levels were literacies in “Intrapersonal communication, Interpersonal communication, Group communication, Mass communication and Extra communication”. The speed of changes in communication showed these themes for communication literacy must reviewing in near times.

The development of new technologies has affected the relationship between individuals and their lifestyles. The purpose of this study was to determine the relationship between addiction to social networks and lifestyle and communication with parents. The research method was correlation. Of the 2nd, 9th and 16th grade students of secondary girls’ schools in Tehran (10th to 12th grades) who were studying in the academic year of 2016-17, 200 were selected by multi-stage cluster sampling method. Questionnaires, social network addiction researcher, standard lifestyle questionnaire, and Smith's questionnaire and parent-child relationship questionnaire. The findings were analyzed using Pearson correlation test and regression and analyzed using SPSS.18 software. The mean (SD) age of students was 16.9 (2.2). The results showed that there was a negative relationship between the mean (SD) of addiction to social networking was 41.1 (17.5) with relation to father 104.9 (31.5) (r =-0.32, P<0.01), relation with mother was 120.4 (27.3) (r =-0.26, P<0.01), and relation with parents 112.8 (27) (r =-0.31, P<0.01) this means that as addiction to social networks increases, the relationship with the parent decreases but there was no relationship between addiction to social network with life style 45.2 (8.7) (r = 0.08, P>0.05). It can be concluded that social networking was associated with communication with the father, the relationship with the mother and the relationship with the parents, but there was no relationship between the social networks with the lifestyle.

Autism spectrum disorder is one of the serious developmental disorders that usually diagnosed before the age of three years. Although the symptoms and severity vary in different individuals, all types of autism affect the ability to communicate with others. Poor maturation-related changes of the brain are effective in the development of autism. The number of children with autism is on the rise. Although there is no definite treatment for autism, acute and timely treatment of autism creates great changes in the lives of children with this disease. Autism causes impairment of social behaviors and communication skills. Children and adults with autism have difficulties in verbal and non-verbal communication, as well as in fun activities. In this review, we describe the importance of the issue of autism, definition, symptoms and diagnosis as well as its evolution and provide a comprehensive plan of therapeutic intervention strategies.

Health tourism has a high strategic importance for the economy of the country due to its high capacity to create foreign currency earning and job creation through attracting tourists and exporting healthcare and helping the country to engage constructive interaction with the countries of the region and the world and promoting internal convergence. Health tourism in Iran, despite the high quality of healthcare services and low prices, has not yet reached its proper position in the global market and it is taking its first steps due to lack of proper information-dissemination and advertising among other factors. In order to reach health tourism goals, a study was conducted to take advantage of the capacity of media diplomacy at international level.
25 in-depth and semi-structured interviews were conducted from 25 participants. In this study, grounded theory of Corbin and Strauss (version 2008) was used to collect and analyze data. Data analysis was carried out in four stages including: data analyzing for concept, data analysis for context, process analysis, data and integrating categories, which resulted in the following findings.
Overall about 940 first-level codes (open code) were extracted without their overlap calculation. Then, these codes were compared based on existing similarities and differences and 26 sub-subcategories (including concepts and contexts) were obtained. Consequently 11 sub-categories were produced and then four main categories for concept and one main category for context were created. Finally, one core variable was emerged. The core variable was ‘integrated management in media diplomacy in public relations centers of organizations responsible for health tourism’.
Media diplomacy in public relations centers of the organizations responsible for health tourism is in fact a channel for announcing the position of the organization at international level, sending information and convincing a foreign audience to support the organization positions. With having media diplomacy, tourism organizations can have a share in the global market.

In recent years, researchers in the field of behavioral sciences have pointed to one of the complications and dark points of the organizational communication system which is called social undermining. In organizations with high rates of interactions this communication can have more consequences. Social undermining includes all negative and exhausting behavior of the transactors which can result in impaired abilities and exhaustion of the nurses during work time. Due to high rate of interactions with the patients, patient's companions, doctors, nurse's colleagues, paramedics, head nurse, servants, guards, laboratory staff and administrative colleagues, nurses are more prone to social undermining and exhaustion. Our study included the interactions with more impacts on the nurses.
Material and The aim of this study was to present a model for conceptual extent and mesurenment of nurse’s social underminig and identify the dimensions and components of this concept. This was a qualitative study. Considering the aim of the study this was an applied – developmental study, and according to the methodology, it was an explorative study. Considering the time of data collection this was a longitudinal study. We evaluated the theoretical adequacy level using Delphi method and Kendall's test. The study population consisted of expert nurses, selected by a non-random method.
In this study using Delphi method we obtained 12 expert's views, on the concept of nurses social undermining. We identified 7 dimensions, 21 components and 49 indices at the significant level of less than 0.01.
Based on this model, we can deal with the concept of social undermining in the nursing profession. Also we can evaluate a kind of assessment system to determine the rate of social undermining for the nurses and in every ward.

Effective knowledge-sharing among faculty members is one of the requirements for scientific competence and improvement of research quality in universities. This study aimed to identify and rank the key factors influencing knowledge sharing in order to help managers and policy makers take corrective actions.
The instrument used for data collection in this descriptive-applied study consisted of three questionnaires developed based on multicriteria decision-making techniques used in this study. The questionnaires were completed by ten faculty members at Shiraz University of Medical Sciences with at least five years of work experience. The collected data were analyzed using Super Decision software.
The most effective factors influencing knowledge sharing were found to be trust, organizational culture, and communication where as organizational structure and technology were considered to be the least effective factors.
In general, it can be said that interpersonal and soft factors such as organizational culture, compared with hard factors like organizational structure and IT, have greater impact on knowledge sharing among faculty members of Shiraz University of Medical Sciences.

Following the deployment of the Health Transformation Plan (HTP) in most of the public hospitals, various changes occurred in the relationships between insurance organizations and hospitals. The purpose of this study was to find the obstacles and challenges facing the two types of organizations and suggest solutions.
This was an exploratory study. The research population was a total of 74 participants from Tehran public, private and military hospitals (managers, senior nursing officers, financial officers, and chiefs of accounting) and basic and complementary insuring organizations (insurance agents in hospitals, insurance officers from insuring organizations, and insurance managers). Data were gathered through semi-structured interviews and analyzed using thematic analysis.
The most important challenges were as follows: acting on one’s own preferences, deductions, delays in the payments of hospital expenditures, an insufficient number of insurance agents in some hospitals, insufficient accountability of hospital personnel in expenditure management, lack of sufficient interaction between the two organizations, and lack of contracts between complementary insurance companies and public hospitals and between private hospitals and basic insurance organizations.
Given the importance and sensitivity of the relations between the health service providers and receivers and considering further the complexity and challenges that appeared after HTP and hospital accreditations, a knowledge of the challenges identified in this research can help policy-makers and managers to find suitable, effective strategies for enhancing relations and communication between insurance companies and hospitals.

Intimacy is a kind of communication in which people need to have mutual trust and emotional closeness, and be able to detect each other's thoughts and feelings. Nurses need to establish a meaningful relationship with the child and his/her family. This study aimed to explain the quality of intimacy between nurses and patients in pediatric ward.
This phenomenological study was done in two university medical centers affiliated to Mazandaran and Golestan universities of medical sciences in Iran during the year 2016. 12 nurses were chosen in pediatric wards via purposive sampling method. To collect the data, semi-structured interviews were performed with at least one common question "When I say intimacy with the patient, what comes to your mind? Tell me about it"; probing questions such as why, how, and for example, frequently were used to deepen interviews. Interviews were recorded and transcribed immediately, and then were analyzed using a 7-step Collaizzi method.
A central theme of "intimacy as the key of successful relationship" with three subthemes "interaction for patient education", "interaction for qualified care", and "care for humanitarian interaction" were extracted.
Nurse's perception of intimacy with the patient and his/her family was nothing but professional communication for qualified care. Using the art of intimacy, nurses interact with patients and make a bridge to educate, take care, follow up, and treat the patient and family based on humanitarian behaviors.

Objectives Communication skill is one of the basic skills of human social life that have a profound impact on the success of individuals, organizations, and institutions. This study is conducted to determine the status of communication skills and related factors in staff and health workers of burn and psychiatric hospital in Sari city.
Methods This descriptive-analytical study has been done with a sample size of 409 people, comprising staff and health workers of a burn and psychiatric hospital in Sari city in 2015. In this study, the samples were selected using the census method. Instruments used for the study were demographic data and communication skills questionnaire consisting of skills of understanding message, listening skills, insight to the communication process and certainty in communication that was completed in an interview with hospital staff. Collected data were analyzed with SPSS software version 18 using Pearson correlation coefficient, ANOVA, and t-test.
Results Findings of the present study indicate that the mean of communication skills of staff is 154, which is at a desirable level. In this study, it is shown that there is a significant difference in the mean score of communication skills according to work experience variables, education, work location, employment status, and position (PConclusion Based on the findings of the current study, it is recommended that the education level and communication skills of the staff and health workers in hospitals should be increased. To increase these skills, it is necessary to conduct service training. It is also important to provide job security to health workers and staff by reviewing job rules and employment status using rewards and timely encouragements and determining service place of staff regarding their interests and expertise. This can result in significant improvements in communication skills, thereby, raising the satisfaction of staff and clients.