جستجوی مقالات مرتبط با کلیدواژه "organizational citizenship behaviors" در نشریات گروه "پزشکی"

This research was conducted with the aim of identifying the tactics of imaging management and its impact on citizenship and anti-citizenship behaviors in Mazandaran educational institutions in order to provide a model.

The current applied research was conducted with a mixed approach (qualitative and quantitative research method) and an exploratory design. In the qualitative part of the research, 20 experts, specialists and experts in the field of educational management in education departments were selected as participants, in order to select people with managerial experience, organizational position and education related to the subject of the research and a history of study and research in The field of the current research is located, after checking the criteria for entering the study, the samples were selected using the purposeful sampling method. A semi-structured interview was used to collect data in the qualitative part, the questions of which were prepared based on theoretical foundations with the help of professors, based on which image management tactics and the components of citizenship and anti-citizen behaviors were identified and three questionnaires of image management tactics. , citizenship behavior and anti-citizen behavior are made. The statistical population in the quantitative section is 1,660 employees of the Department of Education of Mazandaran province. Using Cochran's formula, 340 employees of education departments of Mazandaran province were selected as a sample by simple random sampling method. To measure the conceptual model in a quantitative way, a researcher-made questionnaire with a Cronbach's alpha of 0.82 was distributed among the employees of the education departments of Mazandaran province.

The results of the questionnaire were analyzed by exploratory factor analysis and structural equation testing with SPSS and AMOS software. The results of the research show that image management has 8 tactics (1- defensive tactics, 2- offensive tactics, 3. upward influence tactics, 4. verbal tactics, 5. non-verbal tactics, 6. boss-oriented tactics, 7. self-oriented tactics and 8. work-oriented tactics) and citizenship behaviors with 10 components (1. altruism, 2. social etiquette, 3. conscience, 4. chivalry, 5. personal development, 6. civil behavior, 7. politeness and consideration, 8. conscientiousness , 9. Initiatives and 10. Adherence to ethical principles) and anti-citizen behaviors with 7 components (1. Organizational misconduct, 2. Non-functional behavior, 3. Antisocial behavior, 4. Absenteeism and cheating, 5. Conflict with avoiding work, 6. aggression at work and 7. unfavorable behavior) were identified.

Also, the results showed: 1- performance priority among the tactics of image management, the highest priority is related to the self-centered tactic variable and the lowest priority is related to non-verbal tactics, and among the components of organizational citizenship behavior, the highest priority is related to the variable of adherence to ethical principles and the lowest priority Among the components of organizational anti-citizenship behavior, the priority is related to undesired behavior and the lowest priority is related to organizational misconduct. 2-Imagination management tactics have a significant effect on organizational citizenship behavior and organizational anti-citizenship behavior. 3- The fit indices of the main model such as CFI and IFI are all acceptable and suitable.

Introuduction: 

Organizational citizenship behaviors are extra-role behaviors that improve the effectiveness of the organization.The aim of this study was to investigate the effect of abusive supervision on nurses' organizational citizenship behaviors with the mediating role of emotional exhaustion, in Khorramabad Shohadaye Ashayer Hospital.

The present study is a descriptive research in the field of field studies in terms of applied purpose and in terms of data collection, the method of which was survey. The statistical population of the study was 230 nurses working in Khorramabad Shohadaye Ashayer Hospital. Based on Krejcie and Morgan table, a sample size of 140 people was selected by stratified random sampling method. To measure the variables of the research, a questionnaire was used which included three sections of abusive supervision, emotional exhaustion and organizational citizenship behaviours. The reliability of the questionnaire was confirmed using Cronbach's alpha method and its validity was confirmed using convergent validity. For data analysis, structural equation modeling and Spss and PLS software have been used.

The results show that at the 95% confidence level, abusive supervision has a negative and significant effect on nurses' organizational citizenship behaviours and emotional exhaustion has a mediating role in relation to abusive supervision and nurses' organizational citizenship behaviours.

According to the findings, it can be said that abusive supervision directly disrupts the supervisor-nurse relationship, which leads to an increase in nurses' emotional exhaustion and a decrease in the level of organizational citizenship behaviors.

Perceived organizational support, leads to job satisfaction and organizational citizenship behaviors, thus can be used to manage nurses and improve their performance, and thus is useful for hospitals. Therefore, this study aimed at investigating the effect of perceived organizational support on organizational citizenship behaviors with emphasis on the mediating role of job satisfaction at Hazrat Mahdi hospital of Mashhad.
This study was performed on 146 nurses in the ICU of Hazrat Mahdi hospital in Mashhad city during year 2016. To gather the data, the Organ questionnaire (1990) for measuring organizational citizenship behavior and Chang questionnaire (2014) for measuring perceived organizational support and job satisfaction were used. Convergent validity of these tools was, respectively, 0.54, 0.54 and 0.53, and Cronbach's alpha coefficient of reliability, was, respectively, 0.87, 0.72 and 0.72). Data from the questionnaires using descriptive analysis (SPSS software), as well as variance-based structural equation modeling (Smart PLS software) were analyzed.
The results showed that perceived organizational support had a significant effect on job satisfaction (β = 0.63 and T = 4.75) and job satisfaction had a significant effect on organizational citizenship behavior (β = 0.66, T = 2.23). Also perceived organizational support had a direct effect on organizational citizenship behavior (β = 0.15 and T = 2.56).
Results show that nursing managers need to make an infrastructure that is supportive of nurses so that this support could lead to job satisfaction and in this way organizational citizenship behaviors, which are optional, voluntary and meta functions can be achieved.

The aim of the research is to predict the organizational citizenship behaviors and deviant behaviors through impression management components. Correlation method was used as the research method for this study. The employees of a pharmaceutical company in Isfahan were the statistical population and 150 of them were selected by using convenience sampling. Research instruments consisted of impression management questionnaire (Bolino & Turnley، 1999)، organizational citizenship behaviors questionnaire (Lee & Allen، 2002) and deviant behaviors questionnaire (Bennett & Robinson، 2000). Data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. The results of multiple regression analysis (enter method) revealed that among the components of impression management، self-promotion was the only one which has the predictive power to predict the organizational citizenship behaviors toward individuals، and self-promotion along with intimidation have the predictive power to predict the organizational citizenship behaviors toward organization. It also revealed that intimidation has the predictive power to predict the deviant behaviors toward individuals، and intimidation along with supplication have predictive power to predict the deviant behaviors toward organization. According to the result of the study، impression management and its components are important factors in predicting citizenship and deviant behaviors. Particularly they’re much important in predicting citizenship behaviors، self-promotion and intimidation and in predicting deviant behaviors، intimidation and supplication. So the effects of the components of impression management on the citizenship and deviant behaviors in organizations need to be addressed.

In nursing care; work sensitivity, job anxiety and delivery high quality nursing care to the patients resulted to necessitate nurse's organizational citizenship behaviors. So, reorganization these factors that influence on nurse's organizational citizenship behaviors are important. Because these factors could be helped to nurse managers who consider them for high qualified nursing care planning. The aim of this study was identify the relationship between organizational identity, nurse's job satisfaction and extra-role behaviors. This is a descriptive-correlational study that was done by in (2012).All of the nurses in the Imam Khomeini hospitals in Urmia city were samples that cluster sampling was used with proportional allocation for each unit. By using Morgan method (201) nurses were selected randomly. For data gathering these questionnaires were used; Corporate Identity (Ashfourt& Miley, 1989), job satisfaction (Brayfield&Roth, 1951) and Organizational Citizenship Behavior (Podsakouf& et.,al 2000) that their reliability by α –Chronbach were (0.75, 0.73 and 0.77) respectively. Data were analyzed by linear correlation and path analyses by SPSS (19) software. Organizational identity and nurse' job satisfaction (0.48), and nurse's job satisfaction with organizational citizenship behaviors (0.57) had direct and positive relationship (p<0.01); that it was more effect than the other variables. And organization identity with nurse's extra-role behaviors (0.28) had indirect and positive relationship (p<0.01). Organizational identity and job satisfaction together predict variance (0.29) nurse's organizational citizenship behaviors and also, organizational identity predicts variance (0.20) nurse's job satisfaction. In order to finding, suggests to nurse managers and hospital administrators for increasing nurse's perception to organizational identity planning that it would be promoted their job satisfaction; and it is provide suitable context for nurse's organizational citizenship behaviors.

Work skills are among variables which promote the coping abilities of individuals with high job demands at workplaces. This research was administered with the aim of studying the moderating role of work skills in connection between job stress, feeling of energy and emotional exhaustion with deviant behaviors, organizational citizenship behaviors and creativity. Research population were included the employees of two industrial companies, among them, 275 persons were selected via stratified sampling. Research instruments consisted of job stress questionnaire, deviant behaviors questionnaire, organizational citizenship behaviors questionnaire, creativity questionnaire, feeling of energy questionnaire, and researcher made questionnaire of work skills. Data were analyzed using Pearson’s correlation coefficient and hierarchical regression analysis. Results showed that: 1. There are negative significant relationships between work skills with job stress, emotional exhaustion and deviant behaviors (P<0.01), but there are positive significant relationships between work skills with feeling of energy, creativity and organizational citizenship behaviors. 2. The results of hierarchical regression analysis revealed that work skills have been moderated the relationship between emotional exhaustion with deviant and organizational citizenship behaviors. Findings of this research showed that when work skills are low; emotional exhaustion increases deviant behaviors, but decreases organizational citizenship behaviors. Also in high job skills, emotional exhaustion increases organizational citizenship behaviors.