Development & Evolution of Mental Model in the Context of Information Systems: From General View to Performance Prediction

This paper tries to investigate people’s mental model in utilization of an IS as a field of research.
This is a conceptual and theoretical study developed on the basis of concept analysis and literature review, conceptualizing mental model and the factors affecting it in the context of information systems in researchers’ views.
Results/Findings: The results of the study showed that most of the research was conducted with a qualitative approach using Repertory Grid Technique (RGT) and semi-structured interview. Also, despite close relationship existing between Human-Computer Interaction and Information Behavior, less regarded were theories in this area and the factors shaping and affecting people’s mental model. Although some research pointed to the gaps existing among beneficiaries’ mental models, comparison of different mental models and considering the most important factors such as experience, education, and career background effective on mental models are also very important.