Presenting a Model for the Evaluation of the Effectiveness of Implementing the Five-Year Development Plan Policies of Islamic Republic of Iran in Social Security Organization

This study aims at presenting a model for evaluating the effectiveness of implementing the Five-Year Development Plan Policies of the Islamic Republic of Iran in the Social Security Organization. As a combined method, quantitative methods (fuzzy inference system) and qualitative methods (interviews to determine fuzzy rules) have been used in different stages so that the implemented policies could be adequately evaluated. The statistical population of the study included the managers of the Social Security Organization and university professors who were selected through the purposive sampling method. The theoretical framework used to evaluate the effectiveness of the policies implemented in this organization was a combination of the two models of Matland and Hill and Hope. The results of the study showed that the level of conflict and ambiguity in the policies of the Social Security Organization was relatively high and the highest weaknesses were in terms of evaluation and accuracy in formulating the policies in this organization. The results of the dependence between the variables and the if-then rules indicate that if there are so many contradictions and ambiguities in the policies, if the level of using influence tools (use of force in the implementation of the policy), exchanging (use of bargaining and market-oriented view), and persuasion (cultural mechanisms) is too much, the policies will get ineffective. However, the final output of the Matland model indicated that due to the fuzzy nature of the model, the policies stood between the two functions of high and medium membership which shows low level of effectiveness.