How to improve logistics maturity ?– a roadmap proposal for the service industry

The aim of the paper is to present research results on the use of the T-plan technology roadmap as a tool showing service companies the way to reach the logistics maturity. The T-plan technology roadmap is the last step of the logistics maturity assessment procedure based on the LMM4SI. This study presents research results for the transport and storage services sector however, the research was carried out for each service sector individually. Firstly, the profile of the logistics maturity model (LMM4SI) was presented. Based on the theoretical foundations of the T-plan technology roadmap method, there was prepared a roadmap for logistics providers preceded by the following stages: market drivers analysis, designing logistics maturity indicators, defining the resources of companies providing transport and storage services that determine logistics maturity. Finally, there were presented the main conclusions of the study.