The effect of knowledge management maturity on the performance of smart businesses (Case study: small and medium enterprises of information technology in Fars province)

The aim of this study was to investigate the effect of knowledge management maturity on the performance of smart businesses in small and medium information technology companies in Fars province. The statistical population included managers, experts and employees of IT companies in 90 companies, of which 40 companies were identified and selected by simple random sampling.Initially, using the Asian Productivity Organization questionnaire with 65 questions, a total of 80 questionnaires were distributed among the statistical population and 78 completed questionnaires were analyzed. Then, using the Delphi method, interviews were conducted with 6 knowledge experts. Chi-square, De Summers and regression tests were used to analyze the data. Analysis of the findings showed that the performance of the seven criteria of knowledge management, respectively, knowledge management results, 45.6%, knowledge processes, 44.5%, leadership, 50.6%, processes, 44.6%, People, 50.6%, technology, 26%, learning and innovation, 52.6%. In designing knowledge maturity model of smart management and business with organizational performance approach in the studied companies, such as strengthening and applying indicators to assess the impact of knowledge initiatives, optimizing operating costs of production and services, creating a culture of critical perspective, learning processes New design of key systems and processes to create value for customers and achieve performance excellence has also been approved.