Presenting the Quality Model of Educational Services in the Virtual Instruction System of Islamic Azad University of Bushehr Province

The purpose of this research was to provide a quality model of educational services in the virtual instruction system of the Islamic Azad University of Bushehr province. The research method was qualitative by using thematic analysis. In order to collect and compile data, reviewing documents (library method) and semi-structured interviews with 10 experienced professors were used. The sampling method was purposive and convenience. Data analysis was done using MAXQDA 2020 and Excel 2019 software. The results showed that the final model of the current research includes 5 dimensions of educational requirements, aesthetic requirements, content requirements, extra-organizational participation requirements and process requirements. Also, 12 components of interaction with other virtual training groups, dedicating more hours to online training, flexibility, technological factors, online limitation reduction capabilities, e-learning management system, appropriate course content, infrastructure of virtual education system, quality of service delivery system, quality of perceived support, quality of behavior of virtual education supervisors and application of virtual education standards were extracted. The general conclusion of the research shows that the best way to guarantee the quality of virtual education in Islamic Azad University is to use electronic education standards.