A comparative analysis of the current and desired conditions of good urban governance indicators, in the new city of Golbahar, from the point of view of citizens and managers

Good urban governance always considers the general welfare of citizens and their social health, whose policies and programs are placed in the framework of certain indicators. The upcoming research deals with the comparative analysis of indicators and dimensions of good urban governance from the point of view of citizens, experts and managers in the current and desired situation. The research method is of a descriptive-analytical type, which examines the points of view of citizens, experts, and urban managers regarding the state of dimensions of good urban governance, as well as their similarities and differences, and the scope of their differences and similarities. The sources of data collection were library-documents and the use of questionnaire tools, 385 questionnaires were distributed to citizens and 48 questionnaires were distributed to experts and managers of the municipality and the city council. The tests used in this research with SPSS software include paired t-test and Friedman. The results obtained from the comparative analysis of the indicators show that according to the citizens, the variables of the research are consensual orientation, responsibility, and according to the managers, responsibility and all-round justice are the most important factors. Finally, the radar charts obtained from the paired analysis of the data show that there is a significant gap between the current and the desired situation from the point of view of citizens and administrators. With the explanation that according to the citizens, transparency and accountability have the largest average difference among the citizens with a number of 2.47 in the current situation and 3.99 and 4.02 in the desired situation.