A Survey on the Satisfaction Rate of Users about the Quality of Hospital Information System in Hospitals Associated with Kermanshah University of Medical Sciences

• Hospital information system (HIS) is a computerized system which is used as an electronic tool for patient information management and plays a significant role in providing quality health care services. Therefore, HIS user's satisfaction about the quality of the services offered is crucial in assessing and more importantly improving the technical aspects of the system. On the other hand, user's dissatisfaction can affect costs and health care quality. Thus, the present study tries to evaluate user's satisfaction about the quality of HIS in hospitals associated with Kermanshah University of Medical Sciences.• This applied, descriptive cross-sectional research was conducted on 80 users of two hospitals with HIS in Kermanshah during 2007. Simple and availability sampling methods were used. A questionnaire was designed for data gathering. The reliability and validity of the questionnaire were confirmed by test-retest (r = 0.80). SPSS was used for descriptive data analysis.• The findings indicated relative satisfaction levels among 39.3%, 36.9%, and 38.2% of the users about the quality of HIS interfaces, quality of HIS functions, and the quality of HIS information, respectively. In addition, 30.4% of the users were slightly satisfied with the quality of HIS performance. In general, 34.9% of the users considered the quality of HIS as satisfactory.• Based on our findings, the general reasons for low satisfaction levels among the users about the quality of HIS were lack or absence of education about HIS for users, absence of medical staff in HIS support teams and existence of manual processes.