مجله نظارت و بازرسی
پیاپی 11 (بهار 1389)

Basically one of the areas taken into consideration by managers is performance appraisal in different divisions of organization and measuring their efficiency in making use of the inputs and converting them into outputs. With a view to importance of efficiency measurement in appraising performance of any business or organization, researchers have paid much attention to this issue, and numerous models and means have been presented in this respect. Since employing scientific methods in managers' decision-making plays a leading role in adopting proper solutions on their part, an attempt has been made in this study, through employing the method of data envelopment analysis – a research pattern in operation, to investigate the subject of relevant efficiency in provincial units of NAJA and to ranking efficiency in the efficient units completely via combining this method with the hierarchical analysis procedure. Results indicate that 18 provincial Rahvar units are fully efficient, i.e. their efficiency score is one, and four units have a more-than-90-percent score of efficiency; and other units can also appraise the performance using their own patterns.

The 197 Public Inspection Center is a subset of the police force founded with the aim of developing public inspecting NAJA performance and their participation in managing different parts of this organization. Number and diversity of citizens' daily contacts with this center indicates the success of this system in attracting citizens' trust and increasing their feeling of responsibility toward the service offered by the police. The center's databank contains useful information concerning people's contacts with the system which can serve as an important, suitable source for appraising improvement in performance of NAJA. The tools suggested here include employing methods of data mining with the customer relationship management approach. An attempt has been made in this article to investigate the application data mining methods to this system. First, the application of this tool to customer relationship management is reviewed, and then, on the basis of RFM theory and clustering method, a pattern for identification of citizens' important, major requests in the area of police service will be presented. It is expected that following the approach provided will lead to discovery of the patterns useful in NAJA performance improvement

This article is meant to identify the roles of commanders and chiefs in preventing the crime of bribery. The research methodology comprises description and field study. Once the questionnaire was designed through asking for the opinions of the experts and practitioners, 197 personnel were selected from among the staff working at Greater Tehran Police Command as the statistical population via the random sampling method. The results suggest on the basis of the respondents' views that the important roles of the commanders and chiefs in preventing the crime of bribery includes intelligence-security, socio-cultural, and disciplinary-service, played in terms of reducing crime, preventing recidivism, reducing opportunities for committing and preventing risky, problem personnel's bribery. In reducing the ground for committing crime, preventing being in company of indecent people with the average rank 29.18; raising the level of salary and perks of the personnel vis-à-vis other governmental organizations with an average rank of 12.73; preventing recidivism, making efforts to eliminate workplace pollution and the atmosphere polluted with bribery with the rank 31.47; striving to remove the dominant culture of dealing in illegitimate affairs with an average rank of 23.61; reducing the opportunities for committing bribery with the average rank 34.57; and preventing engaging in false jobs among the personnel with an average rank of 19.44 have respectively the most and least priorities.

This article is mainly concerned with identification of the effective intra-organizational factors of preventing personnel's occupational damage. The statistical population comprises the staff in road police of Khorasan Razavi province. The study adopts description and field study as its methods, and the statistical sample was put at 170 subjects using Kokran formula, selected via the classified sampling method. In this study, the effects of three factors namely motivation, training, and leadership style are investigated. Results suggest that there is a direct relation between these three factors and the organizational vulnerability. In terms of motivation, objectively and practically commending the staff in possession of accurate action takes the priority; in terms of training, new categorical trainings; in terms of leadership style, staff participation is prior; and in terms of occupational vulnerabilities in the workplace, physical and verbal violence is prior over other types of damage.

This article is meant to identify the effect of motivational and hygienic factors, extracted from the theory of Fredrick Herzberg, on the staff performance. The research method comprises description and field study. The statistical population consists of 130 staff with at least five years of experience in Inspection Department all of whom were selected as the statistical sample. Thus, the sample conforms to the population. Research tools include a researcher-designed questionnaire comprising 29 items. Data were analyzed using the regression statistical test. Friedman test was administered in order to prioritize degree of effect of the variables. Results of the coefficient test suggest that the motivational and hygienic factors affect the staff performance, and this effect is a direct one. They also indicate that the motivational and hygienic factors do not affect the performance alike and, as respondents put it, the motivational factors have more effects on the staff performance. On the other hand, results of Friedman test reveal that index of success in work with the average rank 3.55 from among the motivational indices and the index of how to lead with the average rank 3.68 from among the hygienic factors have the highest effects.

This article is meant to demonstrate that preventing crimes, prosecuting and dealing with non-security crimes pertaining to the personnel, developing public inspection, and assessing the procedure of people's level of satisfaction with NAJA performance are all among the predicted duties of the Inspection Department as a military agent, since the crimes whose hearing lies within the jurisdiction of the courts martial should be detected and prosecuted by the military agents. An attempt has been made in this article, besides introducing agents of the Justice Administration and their types, to examine and analyze duties and powers of the Inspection Department as one of the military agents at stage of preventing, detecting, and prosecuting obvious and non-obvious crimes; stage of public prosecutor's office; stage of court, and that of executing the sentence; and to explain ideal indices for hearing.

Agreat deal is known about how managers influence team empowerment, but very little is known about what organizations do to influence empowerment. Using teams drawn from 94 Chinese high-technology companies, the authors show that organizational decentralization enhances empowerment when decision-making is delegated downward even when not directly delegated to teams. Prior research has presented both a positive and negative view of formalization, and this study found that the organizational level to which formalization is applied makes a difference. Formalization of organizational processes enhances team empowerment by reducing uncertainty within the firm, whereas formalization of jobs and roles moderates the effect of decentralization and reduces team empowerment by reducing teams' flexibility in taking advantage of decentralization. These results show the importance of organization structure as an antecedent of empowerment and highlight the contrasting effects of different types of formalization.