مجله مدیریت بازاریابی
پیاپی 49 (زمستان 1399)

The aim of this study was to investigate the moderating role of diversity, innovation and consumer susceptibility on the relationship between satisfaction and customer behavioral loyalty. The method of this research is quantitative, descriptive, survey and applied in terms of purpose. The study was conducted on the clothing industry. In this study, the required evidence was obtained by using a questionnaire and collecting data from 360 students of the Islamic Azad University, Tehran Science and Research Branch, who were selected using a stratified random method appropriate to the volume. Data analysis was performed by structural equation modeling using AMOS and SPSS software and the research hypotheses were confirmed at 95% confidence level. Considering that in order to achieve the research objectives, the research model has been fitted twice. In the first model, the relationships between research structures in accordance with the conceptual model with structural modeling and in the second model, the relationships between research variables according to the conceptual model with path analysis. Findings show that the results of the structural part, the results of the measurement of the validity and reliability of the structural measuring instrument and the fit indices have supported the conformity of the collected evidence with the theoretical model. According to the results of the first model of the research, the coefficients of the independent-dependent structure and the effect of the intermediate structure on the dependent are supported in a positive and significant way. The results of the second model are investigated from the coefficients of the interaction effect of three moderator variables with the mediating variable on the dependent variable and the results show that the interaction coefficients of the two paths are inverse and significant and one path is direct and significant. Therefore, all five hypotheses of the research have been confirmed.

The aim of this study was to investigate the effect of entrepreneurial marketing dimensions on consumer behavior in IT area of startups. This research is applied in terms of purpose and is descriptive-survey in terms of data collection. The community surveyed are all consumers who have used the services of five startups (Linkup, Smart Forever, Pigam, Picto, and Onar). To collect information using Morgan's table to determine the sample size, 384 questionnaires were analyzed by random sampling method among sample members, distribution and information by structural equation analysis method and through plus software.All research hypotheses have been confirmed and the effect of entrepreneurial marketing dimensions (pre-eminence, risk-taking, opportunism, innovation, human resource leverage, value creation, firm's tendency to marketing, intellectual and social capital) on consumer behavior to prove Receipt. The results showed that the dimensions of entrepreneurial marketing by influencing consumer behavior, on a better understanding of the use of entrepreneurial and creative marketing among IT startups can increase satisfaction, loyalty and trust among consumers.

This research investigates the antecedents (brand congruence, brand prestige and brand distinctiveness) and consequences (positive word of mouth and brand commitment) of consumer- brand identification and relationship between brand attractiveness and consumer- brand identification. This is a descriptive-survey study, and target population for this research are all customers of Samsung, LG and Bosch home appliances in Tehran. In order to measure the variables of the model questionnaire designed 26 besides the members of the sample (392 people from brand customers home appliances Samsung, LG and Bosch) have been distributed.in this study for analyzing of data, Lisrel software and SPSS was have been used. The results confirm the influence of all of the three drivers, namely, brand congruence, brand prestige and brand distinctiveness on brand attractiveness. As well as brand attractiveness impact on consumer-brand identification and consumer-brand identification impact on brand commitment and positive word of mouth. The results also show that brand congruence to be a positive influence on consumer- brand identification with mediating role of brand attractiveness.

According to competitiveness of the market in today's world, for an active and continuous presence in the field of competition, companies need to pay more attention to their performance and the factors affecting it. The purpose of this study is to investigate the effect of market sensing capability on company performance with the mediating role of innovation capability and brand management system and the moderating role of market dynamics and intensity of competition among employees of Iran Khodro Automotive Company in Tehran. This study is practical in view of purpose and according to collection data method is descriptive-survey. The statistical population of this study is finite population and include the statistical population of this study is limited and includes the employees of Iran Khodro car dealerships in Tehran. The Sample size according to Cochran formula is obtained 384 with simple random sampling method. The validity of the questionnaire has been confirmed by experts and its reliability has been confirmed by Cronbach's alpha. In order to analyze the data structural equation modeling and PLS software have been used. The results show that market sensitivity has a positive and significant effect on Innovation capability. Market sensitivity has positive significant effect on brand management system. Market sensitivity has a positive significant effect on company performance. Innovative capabilities have a positive significant effect on the brand management system. Innovation ability has a positive significant effect on company performance. Brand management system has a positive significant effect on firm performance. Innovative capability on the relationship between market sensitivity and market capability has a mediating role. Brand management system has a mediating role on the relationship between market sensitivity and performance. Market dynamics has a moderating role on the ability of innovation to affect company performance. Market dynamics affects the relationship of brand management system to the firm's performance. The intensity of competition on the relationship between the capability of innovation and the performance of the company has a moderating role. The intensity of competition on the relationship between the brand management system and the firm's performance is modest. This research is valuable because companies with superior sensor capabilities not only maintain product costs and develop new services, but can also accelerate the development process.

In the present study, the researcher examined the relationship between talent management, product market competition and intellectual capital. In this way; 100 companies listed on the Tehran Stock Exchange were selected for a five-year period from the beginning of 2014 to the end of 2018 through systematic sampling and the necessary data were extracted and the hypotheses developed were tested. The present research method is descriptive-correlational and its design is experimental using post-event approach. In order to test the research hypotheses, multivariate linear regression was used, which was based on panel data and a combination of cross-sectional and temporal series, which used statistical and econometric methods to examine the effect of independent variable on dependent variable. After going through the above steps; it was concluded that between talent management and product market competition; there is a positive and significant relationship between intellectual capital and competition in the product market; there is a positive and significant relationship.

The problems caused by the economy of a single product and relying on oil revenues have created an economy driven by external factors, in particular, unsustainable oil revenues. With this characteristic of Iranian economy, the importance and role of non-oil exports in the country can be realized. The purpose of this study was to investigate the effect of export market orientation and strategic orientation on export performance with mediating effect of knowledge management dynamic capabilities in the food industry. This study was conducted using a descriptive-correlation study design. The statistical population of this research is 135 companies of Tabriz metropolitan food export companies and marketing managers of these companies are selected as sample. (Villar et al, 2014) questionnaire was used to collect knowledge management data, (Theodosiou et al, 2012) for strategic orientation, (Hong and Ghobakhloo, 2013) for market orientation of export and (Murray et al, 2011) questionnaire was used to collect export performance data. The reliability of all variables is acceptable and the total reliability of the questionnaire is 0.93. The least squares and PLS-Graph software were used to analyze the data. The results of the research showed that the strategic orientation and market orientation of exports affect export performance directly and indirectly through the dynamic ability of knowledge management. Using the research results, suggestions have been made to improve the export performance of food industry companies.

The purpose of the present study is to make a comparative comparison between the functions of paper and electronic bill of lading and to evaluate their comparison. The research is of applied type and multi-criteria decision making method. In the first step, resources were searched and collected. Then, the data were categorized and coded. Then, data were compared, evaluated, analyzed and summarized. Hierarchical analysis (AHP) method was used to compare the options. Also; Delphi method (expert opinions) was used to weigh and compare the pairs of variables. For final analysis, Expert Choice software, version 2004 was used. The results showed that the indicators affecting the evaluation of paper and electronic bill of lading are classified into 9 different areas. These indicators include: transfer of contractual rights, transfer of possession, transfer of ownership, receipt of goods, contract of carriage, validity of signature, speed of delivery, registration of information and costs. On the other hand, a pairwise comparison of the indicators showed that the "transfer of ownership" index had the highest weight (0.64) and then the "contractual rights transfer" index with a weight (0.58). The lowest weight belonged to the index "Record various information" with (0.15). In terms of pairwise comparison of weighted indices of both types of bill of lading, the results showed that neither had absolute superiority over the other. Paper bill of lading received more points than electronic bill of lading in the transfer of contractual rights, transfer of ownership, transfer of possession, receipt of goods and contract of carriage. The electronic bill of lading had priority over the paper bill of lading in terms of signature validity, speed of operation, information registration and cost.