farshid farokhizadeh

In the age of information, the increasing competition among banks to gain a larger share of the monetary and financial market has led to a more detailed and profound focus on the needs and demands of customers. Achieving maximum customer satisfaction initially involves understanding their needs and demands and then translating these into appropriate services. Given the growing complexity of financial and banking systems, this can only be accomplished by establishing codified and systematic methods that transform these concepts into an organizational process. Furthermore, with the evolving needs, demands, and expectations of customers, it is essential to first identify what the customer desires and then provide the necessary means to fulfill them. The significant changes in the banking system and services, the competitive and rapidly changing environment in which banks operate, and the recognition that consistently delivering superior quality services compared to competitors can create a stronger competitive advantage have driven banks to shift their focus towards customer satisfaction and enhancing service quality. Consequently, due to the characteristics of digital environments, banks are compelled to transition into digital banks and bridge the gap between the physical and digital realms in a timely manner. The journey of banks towards customer-centricity should commence with the adoption of digital technologies and by establishing targeted partnerships and re-engineering the current processes and structure of banks within the digital banking ecosystem. The primary objective of the current research is to conduct a bibliometric analysis of the scientific publications in the Scopus scientific database on the subject of digital banking from its inception to date and to present the global scientific landscape (over the past 66 years). In scientometric research, it is crucial to emphasize the significance of quantitative and qualitative information about the topic being studied. Such studies unveil hidden realities in every scientific domain. Undoubtedly, remote research points may pose significant challenges in the future or reveal remarkable prospects for further research and narrowing research gaps.

This research follows an analytical-applied approach, utilizing scientometric techniques such as synonym analysis and social network analysis. By examining the main results, the research field's topics and boundaries were meticulously gathered through records and citation links. Under a scientific framework, 3488 sources related to digital banking were extracted from the Scopus scientific database by searching the article title, abstract, and keywords. Data review and analysis were conducted using the database's tools, as well as Excel and VOSviewer software, a social network analysis tool. This was done to quantify, design, and visualize the research products' trends, knowledge map, colleagues' network, and the synonymy network of research on digital banking. 

The findings of the research indicate the upward trend of scientific productions in the field of digital banking, especially since the year 2000, and it also indicates that; More than 97% of the indexed documents are in English and the rest are related to other languages of the world and have been retrieved and categorized in the form of 13 types of texts, the highest frequency of which is related to original research articles with 44.70% and countries such as the United States of America, England and India has the most published documents in this field compared to other countries in the world.

The findings of the research indicate an upward trend in scientific productions in the field of digital banking, especially since the year 2000. More than 97% of the indexed documents are in English, while the remaining are in various languages from around the world. These documents have been retrieved and categorized into 13 types of texts, with the highest frequency being original research articles at 44.70%. Countries such as the United States of America, England, and India have the most published documents in this field compared to other countries worldwide.

Investigations like this can provide a suitable path and roadmap for future research, investment, and policymaking by executive departments in the field of digital banking. The results of this research show that Iranian researchers have also entered this field and have scientific productions and collaborations with other countries in this area, but this issue should be further developed. Additionally, the co-occurrence results of the words show the frequency of terms such as "banking", "digital storage", "fintech", "digital technology", "blockchain", "e-commerce" and "authentication" and the most relevance to the term "digital banking. The results of co-authored works by countries reveal that India, America, England, the Russian Federation, Indonesia, Malaysia, Australia, and Spain have the most significant scientific cooperation in this field compared to other countries.

Establishing security for reference (valuable) objectives and key assets requires identifying the risks that threaten them. By identifying these risks, a security plan can be prepared according to the realities of the scene, and by implementing the mentioned plans, the available capacity (force, equipment and technical tools) can be used to the maximum. The present research in terms of purpose; practical and in terms of method and nature; It is descriptive-survey of correlation type. Considering that the topic is related to threats and vulnerabilities, so, knowledgeable, expert and experienced people should be used in the sample population studied. Therefore, the sampling method of this research has been selected as a full number and purposeful, and all 80 people of the statistical population were selected to answer the questions of the questionnaire, of which 44 items of the questionnaire were obtained in full. The research model provides a framework for estimating threats and vulnerabilities, plans for dealing with threats and eliminating vulnerabilities, and evaluating actions taken to deal with threats and eliminating vulnerabilities. According to the results of the one-sample t-test, the existence of independent and dependent. variables of the research (security threats, subversion, social-cultural, general-economic threats, as well as protection, security, social-cultural and general vulnerabilities-economic) was strongly proved in the studied society. The P-value obtained between these variables also shows this. Also, according to the result of the structural equation technique, that is, the factor loading is more than 0.3 and the positive T-statistic is more than 1.96, the effect of the variables on each other was also confirmed.

To this end, organizations are planning to enter different digital arenas and evaluation of D-Readiness for measuring their level of success is of particular importance. Determining the degree of readiness to accept, use and apply new technologies and their related applications inside and outside organizations is one of the things that is of interest and emphasis. This research examines the theoretical and experimental foundations as well as existing models related to the subject under study, while considering the strengths and weaknesses of each of them; It has presented the dimensions and components of preparation for accepting and entering the field of digital banking with a newer classification of them in the form of a dynamic model. The research method of this research is mixed (Qualitative- Quantitative) and its statistical population is the banking industry. In the qualitative phase, 15 academic and Iranian banking system experts were contacted in the form of five rounds of the Delphi panel, and as a result, the main factors of the model were calculated, extracted and finalized in the form of dimensions and components. In the quantitative phase of the research, various presuppositions in the research model for the country's banking system were tested and simulated using systems dynamics, the results of which indicate the attention and focus of the managers, policy makers and actors of the country's banking system on the main variables of the research, namely; Digital Readiness, Incentive Policies and System Quality is improvement.

The aim of the present research is the bibliometric analysis of scientific productions published in the Web of Science scientific database on the subject of physical asset management from 1958 to 2023 and to illustrate their scientific map.

The current research is descriptive-analytical in nature and applied in terms of purpose and a systematic review of scientific documents, in which 1876 sources on the topic of physical assets management were extracted from the Web of Science scientific database by searching the article title, abstract and keywords.

Data review and analysis was done by the facilities of this database and also the VOSviewer software, which is a social network analysis software, in order to enumerate, design and visualize the research products, knowledge map, conceptual network, synonym network of the researches conducted on the subject of physical asset management.

The results of the research indicate that the researchers of the world have taken measures to review and present scientific achievements related to the field of physical assets management for the past seven decades, but seriously, the trend of scientific productions has been developmental and upward since 2004 and since In 2018, this growth is more impressive and visible, and it is currently considered one of the most attractive and practical topics for researchers, institutions and scientific centers in the world.

Today, the adoption of new information technology is one of the challenges in public sector organizations, which is less considered. The purpose of this study is to identify and rank the factors affecting the acceptance of information technology in public sector organizations during the Corona virus epidemic in order to provide better services and products without face-to-face referral to the clients / customers. In this resech, which is based on a combined approach, we use the existing information and documents as data. The statistical population of the study is 10 governmental organizations located in Alborz province.. In this article, in addition to introducing the proposed models for information technology acceptance and their classification, the effective factors in accepting new information technology in the studied government organizations to provide better services and products with the combined approach of transnational and Shannon entropy have been studied and identified. In this paper to determine these factors after identifying and introducing the types of existing models; Concepts, dimensions and indicators of the research have been extracted using the meta-combination method and ranked using the Shannon entropy method. The research results indicate that cooperation and coordination, environmental factors in technology acceptance, organizational factors, managerial factors, and human capital factors are in the first to fifth places respectively.

Strategic and open innovation approaches can change the performance of companies and eliminate the weaknesses and drawbacks of traditional approaches. The combination of two variables with performance creates conditions for companies to use innovation to achieve high performance and compete with competitors and survive. Due to the importance of this issue in the present study, the effect of open innovation factors on the strategy and organizational performance of Tehran Municipality (Case study: Tehran Region 1 Municipality) was investigated. This research is applied in terms of purpose and Descriptive-Analytical in terms of data collection. Data analysis and testing of research hypotheses by SPSS, PLS softwares, based on questionnaires collected from 234 managers and experts of urban planning, urban affairs, information technology, finance, planning and urban development as a statistical sample, has been done, the sampling method is completely random and Cochran's formula and the data collection tool is 17-item open innovation questionnaire, 15-item organizational evaluation strategy questionnaire and 15-item organizational performance questionnaire, which has validity and reliability. The results of the hypotheses showed that the production, process and administrative factor with a coefficient (0.116, 0.149 and 0.509) on the strategy and a coefficient (0.172, 0.117 and 0.605) on organizational performance, respectively.

Vehicles are considered as one of the most demanded equipment in a defense organization, if they are not serviced in a timely and efficient manner, they are considered as a threat to that organization. On the other hand, due to the significant increase in data related to maintenance of these devices in the organization under study, in this study, data mining technique has been used to increase the data conversion into information rate and knowledge discovery in order to prevent cease of missions .The purpose of this paper is to present the architecture of classifying the data generated from the reference and breakdowns of passenger cars of the studied organization and to predict the distances between their breakdowns through data mining method in order to plan their maintenance and repairs.

Based on this, the required data for a sample including 150 light vehicles were extracted. In this research, year of construction of the car, distance traveled and cause of failure as input variables and the intervals between failures as output variables were defined.

Based on data mining principles and using SPSSModeler software, vehicles were grouped based on the distances between breakdowns (km) with the C&R tree algorithm.

according to the outputs analysis, the maintenance and repair group of the studied organization should adjust the service and inspection plan of the vehicles based on the grouping done in the research and by considering the suggestions provided.

The effect of hot climate on the performance of fresh self-compacting concrete causes a number of problems including the reduced workability. This issue is due to the various demands of the fresh self-compacting concrete, much more complicated mix design and low yield stress of this type of concrete. Therefore, in design of the self-compacting concrete, in addition to the constituent elements the ambient conditions also are taken into consideration. In this research, the self-compacting concrete specimens with different amounts of limestone and viscosity-modifying admixture were made. Also the temperature of the concrete mixtures was selected with respect to the ambient conditions of different seasons. After the concrete specimen temperature reached the ambient temperature, the rheological properties of the fresh self-compacting concrete specimens containing limestone or viscosity-modifying admixture being a function of mixing time, and temperature with water to cement ratio of 0.42 were investigated. According to the obtained results the viscosity-modifying admixture has a better effect on the plastic viscosity with respect to limestone and reduces the slump loss by 50%. Thus in the hot climate where our goal is to maintain workability, the concretes with viscosity-modifying agents are the best options.

Fast changes, competition, informed and intelligent customers and increasing innovations, bring about challenges and serious uncertainties which organizations deal with in their progress in the future. This requires special attention to the issue of knowledge management and its adaptation to future conditions. Proposing no vision for the excellence of future of knowledge management in organizations, knowledge management development measures, as well as the inability to solve problems, will not benefit future knowledge needs.    futures studies and knowledge management are both intended to identify the complexity and dynamism resulting from the internal and external environment of organizations, and address the knowledge needs of managers to make decisions in such environments. We can understand the significant role of futures study in knowledge management through a brief consideration. Knowledge management affects futures studt greatly.    This study is an attempt to investigate the relation and role of futures studies and knowledge management in an organization. The researchers conducted a case study using in-depth interviews with experts (including employees, administrators, and faculty members of a military higher education center) to find out how futures study is related to the maturity of knowledge management. The innovative point in this research related to the combination of futures study research methods to the process of organizational knowledge management model. In this manner, interviews, questionnaires and literature review techniques have been employed to collect data. The logic of framework analysis and focus group on the future challenges of knowledge management of the organization under study have been used as analysis tools.     An analysis of the futures study methods on the basis of functional foundations, a model for futures study development based on organizational knowledge management is proposed as a research result.

Today's world is affected by issues such as global warming, various types of pollution, increasing greenhouse gas emissions, and causes these issues to increase normally, if not accepted by another human species. Therefore, environmental protection and related strategies soon became a priority of programs as an important organizational innovation. Organizations, on the one hand, had to focus on profitability and competitive advantage, on the other hand, eliminate or minimize waste (energy, greenhouse gas emissions, chemical / hazardous, solid waste). It was here that the idea of a green supply chain came up and soon caught everyone's eye. Green supply chain management is based on both integrating the supply chain management and environment management, controls the environmental effects of products in their life cycle via sharing the information and coordination. The purpose of this study is to investigate the effect of green supply chain management on the performance of airlines with the mediating role of customer relationship management.

This research is applied in terms of purpose and descriptive in terms of data collection method and is a causal-comparative branch based on structural equation analysis. The statistical population of the study is the managers of airlines, of which 125 people have been considered as a research sample using a simple random sampling method based on Cochran's formula.

The instrument used is a questionnaire in which the reliability of each of its variables was calculated above 0.7 and its validity was confirmed by the content and structure method. In the present study, in order to analyze the obtained data, inferential analysis methods have been used.

The results showed that green supply chain management has a positive and significant effect on organizational performance. The mediating role of customer relationship management was also confirmed using the Sobel test.

Maintenance plays a key role in reducing costs, reducing machinery stoppage and increasing production capacity, improving quality and increasing productivity and reliability of machinery and thus achieving organizational goals. The main purpose of this research is to provide a framework for measuring and comparing the greenness of military industries. In order to achieve the goals and answer the research questions, this research was conducted in two steps. In the first step, by studying the scientific literature and acquaintance of experts familiar with environmental issues, green maintenance of military equipment and equipments, optimal indicators of green maintenance and maintenance strategies were identified based on the extracted main dimensions and based on preparation of the first questionnaire. After collecting expert opinions, 6 main criteria for localization were selected. In the second step fuzzy hierarchical analysis process method was used to prioritize these criteria. The results show that in the military industries, the criteria for using technology, equipment and machinery are less polluting for the environment, the criterion for controlling the production of hazardous gases such as ammonia and CO2, and the criteria for environmental training programs for employees. And the managers came in third.

Today, business and information technology are two integral parts, as it seems impossible to distinguish between the two in organizations. Information systems are new management tools that help organizations achieve their business goals. Therefore, communities and organizations, provided that they are able to develop knowledge in the field of information and communication technologies can hope for their development. To this end, organizations are planning to enter different digital arenas and evaluation of e-readiness for measuring their level of success is of particular importance. Determining the ability to accept, use and apply ICT and its related applications within and outside organizations is one of the issues that is important for organizations. In this research, we tried to present dimensions and components of the e-readiness to accept the e-commerce by investigating the existing models and considering the strengths and weaknesses of either of them. For this purpose, firstly, the proposed models for evaluating the e-readiness have been examined. Then, applying the multi-disciplinary method, a new classification of dimensions and components is presented. To determine the components, the Delphi panel has been developed and finalized by the experts and economists of the e-commerce field in four stages. Finally, the model developed for the small and medium sized industries of the industrial city of Shamsabad, Tehran, has been simulated through dynamic analysis. Key words: E-Readiness Assessment, E-Commerce, Dynamic Simulation, Small and Medium Sized Industries.

Today, there has generally been an increased need for new products and services due to rapid growth of products and competition in the market. In this paper is studied the role of knowledge management and process innovation on new product development of small and medium-sized enterprises (SMEs) of Shamsabad industrial city in Tehran.
For this purpose, dimensions and indicators of the study variables are specified by carefully reviewing the literature and expert opinions. Then, using simple regression, multiple regression, structural equations and two-way ANOVA test were performed to analyze the relationships between the variables. According to the results of the present study, knowledge management and process innovation are the most important success factors in new product development.
Findings: In addition to the impact on new product development, positive effect on variety of innovations, especially process innovation is one of the major benefits of knowledge management. However, according to the results of the research, enterprise characteristics such as establishment time, R&D personnel, the number of employees and the type of industry influence the impact of these relationships.