hossein mohammadpour zarandi

Organizational reputation is an intangible asset and is one of the most important and vital elements for the survival of the organization. The purpose of this study was to investigate the role of organizational reputation in the formation of citizens’ behavioral habits. This research is descriptive-correlational study that investigates the behavioral habits of citizens based on the variable of organizational reputation. The statistical population consisted of Bank Shahr customers in Tehran city. 318 people were selected by simple random sampling. In order to measure organizational reputation, the standard questionnaire of organizational loyalty, Luoma-aho (2008) with 28 questions and in five dimensions of authority, respect, trust, efficiency, and relational services and to measure behavioral intentions of customers, the eight-item questionnaire of (Zhu and Hung 2012) were used. The reliability of organizational reputation questionnaire with Cronbach’s alpha coefficient of 0.81 and customer behavioral intention questionnaire with 0.78 were confirmed. Descriptive analysis and data analysis were performed using Pearson correlation coefficient and stepwise regression analysis methods. The results of this study indicate that there is a significant relationship between organizational reputation and its five dimensions with behavioral intentions of Bank Shahr customers. Among five dimensions of organizational reputation, two dimensions of services and respect can predict the behavioral intentions of Bank Shahr customers.

Organizational change is one of the most important issues in organizational behavior management that many studies have been done regarding the role of this factor in improving organizational efficiency and achieving to organizational goals. One of the factors that have an influential role in organizational efficiency and success is psychological empowerment of employees. Today, in new management, strategic and structural plans of leading organizations are formulated consistent with the development and enhancement of its manpower. In this regard, attention to the role of organizational culture is of great importance to achieve this objective. For this purpose and given the diversity of organizational culture models, in this research, different organizational culture patterns have been investigated, and then, the role of organizational culture in improving psychological empowerment of employees to attain competitive advantage at Bank Shahr was studied. The results indicated that organizational culture has positive, direct and significant impact on improving psychological empowerment of Bank Shahr employees. In this regard, improvement of organizational culture or its failure leads to an increase or decrease in the psychological empowerment of employees. Accordingly, this has a direct impact on their economic efficiency. Furthermore, the study of the model in terms of goodness of fit showed that the theoretical model is statistically significant and the theoretical concept is practical, and in terms of the desirability of fitness, according to the statistics calculated by statistical software, it is estimated in an acceptable situation.

The present research investigates the impact of organizational change on improving Bank Shahr financial and economic performance. For this purpose, the impact of organizational change components on Bank Shahr financial and economic performance have been studied based on Weisbord Six-Box Model. Research method is descriptive-correlation. Population includes 150 staff managers and experts of Bank Shahr central office. 108 of them were selected as sample based on Cochran formula. Data collection tool is a questionnaire including 38 items in two organizational change and financial-economic performance sectors. After measuring its validity and reliability, the questionnaires were distributed among managers and experts with simple random sampling method. Collected data were analyzed based on structural equation analysis. The results indicated that 1. The model has a good fitness. 2. Organizational change has a significant impact on financial-economic performance of Bank Shahr. 3. The components of organizational change i.e. goals, structure, leadership, communication, reward, and ways to help have significant impact on financial-economic performance of Bank Shahr. 4. The prioritization of organizational change components are ranked in terms of degree of impact on financial-economic performance of Bank Shahr, leadership, ways to help, goals, communication, structure, and reward respectively.

Controlling and administering cities have been more difficult with their increasing expansion and growth. Urban entrepreneurship is one of the strategies that directed cities toward self-control by reducing unemployment rate and its arising problems, creating sustainable revenue, preparing the ground for citizens’ independence etc. Thus, identifying effective factors on urban entrepreneurship can prepare the ground for its expansion, and consequently urban sustainable development. This research aims to identify effective economic factors on urban entrepreneurship in Tehran Metropolis. This research has been done by using qualitative method by semi-structured interviews with 12 Tehran Municipality officials, urban experts, and Tehran entrepreneurs by using purposeful sampling and snowball methods. Obtained data of interviews were analyzed by theme analysis method. Finally, effective economic factors on urban entrepreneurship were identified in the form of five main themes, tools, financial mechanisms, smart urban economy, urban occupations, commercialization of ideas, and urban markets.

One of the aspects of city dynamism is households’ movement from one residential neighborhood to other ones inside the city. These movements that affect city structure have various reasons. Assessing the reasons of household’s residential movement is very complex task since it is due to the concept of residential satisfaction or dissatisfaction. However, this movement, depending on the type of ownership, can be done based on people’s indexes and factors. Therefore, this paper aims to analyze and prioritize importance of residential movement indexes emphasizing on the type of people and households’ ownership in Seyyed Khandan neighborhood of Tehran. To determine sample size of the case study, Cochran formula was used and 175 questionnaires were distributed in the neighborhood. However, in order to prioritize residential indexes in two aspects of (owner/tenant), Entropy and qualitative method of SAW were used. This paper indicates that educated landowners have high tendency and jobless landowners have low tendency to move. This may be due to their fear of losing the ownership of their residential units because of fluctuations in the housing market. However, tenants who earn high income tend to have successive movements greatly and those who are unemployed or earn low revenue prefer to stay in their residential environment. Therefore, it is recommended that banking facilities and urban projects to be increased in line with providing houses for households in order to reduce their repetitive movements.

Urban tourism is a part of international tourism market having the most development potential in the recent years. In 2015, tourists’ willingness to visit Iran and its historical and cultural attractions and symbols has been increased. Tehran, as the capital, is the most suitable alternative of urban tourism destination for international tourists. Its urban attractive symbols have had important role in this regard; therefore, the main purpose of this research is to identify and determine prioritization of Tehran Milad Tower brand aspects from perspective of international tourists. This research is descriptive-survey, with applied purpose, by using documentary and field studies. To collect data, questionnaire was used; it was distributed among international visitors of Tehran Milad Tower during September to November 2015. At first, primary questionnaire was distributed as pilot among a group of 30 international visitors of Milad Tower, and its validity and reliability were confirmed. Then, revised questionnaires, including 20 items, were distributed among 240 people as sample based on available sampling. Data were analyzed by using Friedman test and SPSS software. The results indicated that popularity of brand name, with the ranking average of 4.98, as the most important priority in choosing a visiting place, was identified from perspective of tourists.

Training is a convenient tool for investing in human resources. Tehran Municipality, as an institution that its mission is servicing to the public, is responsible for important mission of staff’s training and development that they should attempt in line with servicing to citizens. This is much more delicate in areas involving in financial and economic issues. The remarkable point is that training is not profitable by itself, unless presented training to be evaluated and specified whether they have had necessary effectiveness or not. This research is applied in terms of purpose, and it is descriptive-survey considering method. The effectiveness of seven specialized courses of financial and urban economy experts of Tehran Municipality held in 2014 has been assessed. Statistical population is all financial and urban economy experts of Tehran Municipality who they were 227 people. 143 of them were selected as available sample attended in these courses by using simple random method. 36 people were direct managers. Data collection tool is research-made questionnaire based on Kirkpatrick Model. Its validity was verified by professors and experts in the field of training and assessment and its reliability has been verified using Cronbach’s alpha coefficient. One sample t test was used for the first, third, and fourth levels (reaction, behavior change and results), and paired samples t test was used for the second level (learning). The results indicate that specialized training courses have had appropriate efficacy at all four assessment levels of Patrick model special for financial and urban economy experts of Tehran Municipality held in 2014 including employees’ reaction to training courses, learning gained from training courses, behavioral changes in employees, and changes in organizational performance.

Today, most people expect social demands from organizations. They move toward social expectations in line with accountability. Many social experts have emphasized on the importance of learning in organizations. The aim of this research is studying the impact of organizational learning on economic and social accountability of Tehran Municipality. Case study is Tehran Municipality districts 1, 6, 8, 19, and 22 and 255 high-ranked and average managers are the population of this research. The reliability of data collection tool was assessed by Cronbach’s alpha and estimated 0.98. Kolmogorov-Smirnov test, Pearson correlation coefficient, sample T test, T statistics in SPSS and LISREL were used for data collection. Confirmatory Factor analysis and Structural Equation Modeling were used for studying construct validity of the questionnaire and testing the hypothesis and model fitting concept respectively. According to the obtained results, there is a positive and significant relationship between organizational learning and social accountability. Multiple coefficient of determination (R2) shows that the variable of organizational learning could predict 0.69 percent of social accountability.

Tourism sidewalks are the main interface and link among urban dynamic spaces and tourists، they can be counted as a basic factor of urban tourism development and active presence of tourists in addition to economic and social role. Tehran، particularly the main range of urban central context in Tehran (Tehran Grand Bazaar) and 15 Khordad Avenue with tourism capacities and people excessive use of it (merchants and local people)، does not have welfare facilities special for urban tourism. The main purpose of this research is investigating international successful experiences and comparing urban sidewalks routes and identifying these capabilities via accomplished recreation in physical space of Tehran 15 Khordad Avenue sidewalk. Therefore، it is appropriate that in addition to review of accomplished recreation in the route of 15 Khordad Avenue’s sidewalk، in terms of cases such as space and geographic perspective، route distance، using tourism signs، recreational facilities، suitable attractions and health facilities along the path، can be used as a desirable solution in redefining this route and similar places. It is tried that weaknesses and strengths of the above route would be identified by using SWOT analysis model from tourism perspective and to achieve this important matter، scientific and practical strategies were presented parallel with tourism development.

Sustainability is a pattern for thinking about the future in which environmental, social and economic considerations, are in a balanced state with each other, in order to improve the quality of life. Sustainable city is a city in which due to economic use of resources, avoid to producing too much waste and recycling them as much as possible and adopt effective policies, is able to maintain its existence. Training is a helper factor for achieving to sustainability paradigm, especially in the cities, and it is necessary to being consistent to functional assumptions of sustainable development. Training should be changed in structure and in terms of content. This paper aims to identify and understand the role of education in sustainable development, in particular sustainable urban development, and analytic studies relying on documents, including international declarations, to check the status of education in sustainable development, within the framework of international treaties and agreements, conceptual and epistemological aspects that have been investigated. The results show that the concept formulation of the education for sustainable development, by organizations like UNESCO, has properly done. But at the end of the decade of “education for sustainable development”, some problems have been remained, particularly in developing countries, therefore The future international efforts in this regard should be directed towards developing countries and cities.

The present study aimed to explore the role of organizational culture in the city is prepared to change bank employees Preparation of city bank personnel to change. Method of This research is cross – correlation and the Statistical Society is all city bank employees in Tehran about 2204 persons, using Cochran sampling formula, 327 subjects were selected randomly. Denison Organizational Culture Questionnaire (2000) and readiness to change questionnaire Dunham et al (1989) were used to collect Data. Also To analyze the data, descriptive and inferential statistical methods like «r» Pearson's correlation coefficient (R) and stepwise regression were used. The results showed that between the organizational culture and its dimensions (involved in the work, consistency, adaptability and mission) and readiness to change of bank employees, there is a significant positive correlation. The results of stepwise regression showed that of the four dimensions of organizational culture (predictors): compatibility Predictor variables 0. 695, mission 0. 511 and Adaptation 0. 444 are predictive the readiness for change in the bank employees.

Sustainable development is based on knowledge and education is the key of knowledge and consciousness development. So it could be noted that: education is the key of development. Here it is necessary to denote the efficiency of educational courses to achieve goals of the organization. Therefore the main Purpose of research is addressing the Return on Investment (ROI) of education in urban development area in Tehran municipality. In this study, special trainings of Tehran municipality urban development and its ROI was investigated. In this process AHP teaching and expert Choice software was about 559.37 percent. This Rate is a well ROI rate and shows the logic holding of these courses. Also it shows that investing in education in Tehran municipality will have a positive effect on its total productivity, in long term.

To recognize the strengths and weaknesses and level of organization’s achievement to better quality and better performance, Use of organizational excellence models for assessment the organization’s performance is effective. The purpose of this research is assessment of Tehran municipality’s human resources management based on the EFQM model.This research is a Survey with descriptive and Cross-sectional method that assesses the organizational excellence of Tehran municipality from the perspective of human resources managers of it in 1392. The Statistic society of the research was included 30 persons of human resources managers that selected by census method. The Standard questionnaire of EFQM model that has 50 questions was distributed to collecting data. The questions have been customized according to the requirements of Tehran municipality. The validity was measured by the use of expert's opinions, and its reliability was measured by Cronbach's alpha that was confirmed 0.88. Data was described and analyzed using descriptive statistics, t-test and ANOVA. In this assessment, HR managers of Tehran municipality devoted to the evaluation of 609.85 points, Enablers areas 296.34 points and field results were 311.51 points. The results indicate that the evaluation model described is an appropriate tool to identify strengths and improve the performance of Tehran Municipality Obviously the better implementation of programs and the pursuit of excellence are made possible by continued cooperation. According to the results, although the human resource managers who evaluated the quality criteria were different in education degree and work experiences; their opinions had not significant difference.

The current study aimed at making an investigation into the extent of applying triple Mintzberg Managerial Roles (interpersonal, information and decision-making) among the managers of the City Bank. The research method is descriptive- survey and population included all the managers and deputies of the City Bank amounting to 591 from among whom 232 were selected through Cochran’s formula and simple random sampling. The survey was done via a 15-item researcher-developed questionnaire. For validity and reliability, content validity and Cronbach’s Alpha were utilized, respectively and the obtained index of reliability was 0.82 for all factors. To analyze the collected data one way analysis of variance and T-test were run. The results indicated that from the respondents, point of view the extent of applying managers’ roles was too high. Further, via the analysis of variance, it was made clear that there was a significant difference concerning the extent of applying information role in terms of the degree level and also that of applying interpersonal and decision-making roles in terms of managerial records.

Organizing training courses in each organization is among the important issues related to human capital which has effects on different aspects of function such as economic function. Training system of each organization requires feedback and investigation so that the drawbacks whereof could be resolved and the efficiency of the very courses increases and they become much more economical. Hence, to this end, evaluation of training courses can play a vital role. The current research aims at investigating the effect of evaluation levels on improving the quality of training courses for the staff at finance department of Tehran municipality. The population was all the staff at finance department of Tehran municipality from among whom 143 participants were randomly selected. The data was collected by means of a questionnaire the reliability and validity of which were estimated to be significant. To analyze the collected data and for ranking, Student’s T-test and Friedman Test was utilized, respectively. The results indicate that all the five levels of evaluation of training courses have significant effects on improving the quality whereof. Besides, the results obtained from Friedman test indicate that the three levels of evaluating behavioral changes at work, identifying key results of training, and estimating Return on Investment (ROI) were ranked one to three, respectively; in other words, the results obtained from such three levels of evaluation bear witness to the significant effect of the very courses.

Nowadays, building trust among citizens and removing pessimism over municipalities are of urban managers’ priorities. Through cohesive and efficient planning, it is possible that the ways for building citizens’ trust to take role in the economic development of the city can be paved. That is because urban managers, to achieve much more success, require exploiting such a potential in providing the needed finance. One of the factors contributing to obtaining sustainable income is establishing the culture of trust-building among citizens. Recently, the municipality of the metropolise of Tehran has been trying to achieve such an aim in a way that accomplishments have also been observed. The current article, which is practical, purpose-wise, collects the required data through library research. The article, via introducing definitions of “trust” and clarifying its dimensions, investigates into the importance of such a vital factor in citizens’ life and the effects of which on the performance of the organization and other factors of urban management. Besides, methods and approaches adopted by Tehran municipality to different developmental, cultural, social, transportation, etc. domains to help achieving such great change are introduced. The current article indicates that the extent of “trust” is determined by the mutual action between people’s values, approaches, states, and emotions and is increased by a positive approach to the activities of urban management and by enhancing the quantity and quality level of the services offered to the citizens, having active financial participation of the citizens in the development of the city in consequence.

Various indexes and methods of assessing the performance of municipalities have beendeveloped across the globe; however, the municipalities in Iran are just at thebeginning of experiencing such an approach and most problems in urban managementof the nation are due to the managers’ lack of awareness of the organizationperformance, which in turn, is the direct result of insufficiency in defining indexes andmethods of assessing performance. Despite the importance attached to assessingperformance issue, unfortunately, no general consensus has been made on the indexesfor assessing the performance of municipalities in Iran. Assessing performance isusually made in relation to purposes and resources and the municipality five-year planmay well help the managers, but, so far, not a scientific approach has been taken tosuch an assessment. Therefore, in order to define the very indexes, it is necessary that ageneral consensus be made so that comparing the performance of different sections ofthe municipality and that of the municipalities of different cities could be possible. Thecurrent article, assessing the financial performance in municipalities with regard to thedefined indexes in Tehran municipality, comes in two parts; the first part focuses onthe principles and methods of assessing the performance in public section like themethods of assessing performance in municipalities and the strong and weak points ofthem, and the second section introduces the indexes Tehran municipality has definedfor assessing financial performance.

On-the-job training in organizations is one of the methods of empowering the staff; such trainings are gradually inclined to electronic ones due to the development of technology. One of the criticisms leveled against organizational trainings is their ineffectuality and many believe that the new approach can make it much more effective. The current article aims at making an investigation into the effect of on-the-job e-training on the economic performance of municipal managers through making the training effective. The population of the study was all the managers of different districts of the municipality of Tehran from among whom 360 were randomly selected. The instrument for collecting data was a questionnaire the reliability and validity indexes of which were estimated through standard methods. Research hypotheses were tested using Spearman's correlation coefficient and Structural Equations. The results indicated that the advantages of implementing e training have significant effects on training effectuality which improve the economic performance of the very managers.

Organizational culture refers to a set of common patterns and rather enduringvalues and beliefs in an organization. Therefore, it is claimed that any type of study,changes, and fundamental reforms in an organization are possible just throughbecoming cognizant of all dimensions of the culture of the very organization.With regard to the importance attached to financial issues in increasing the levelof social welfare, today’s managers are mostly after acquiring techniques andnew teachings in the field of business and financial resources. To this end, gettinghelp from innovative personnel and utilizing modern systems seems necessary.Nowadays, the advancement in IT and the cities inclination to turning intoelectronic cities have caused municipalities to move towards creating efficientinfrastructure for IT, like database systems, in a way that, over different times,urban managers, operating different database systems, make efforts to acquireproper knowledge about the current process in their own systems. Businessintelligence, as a system for planning in organizational culture, facilitatingdecision-making process, a factor which investigates, in all layers of management,issues related to cost reduction, income increase, and satisfaction level, is to beknown as operational solution. The current article, which is descriptive, methodwise,and applied, purpose-wise, firstly, explicates the concept of businessintelligence, and then draws on its design and implementation. Besides, the effectof business intelligence on financial management, business intelligence, andfinancial management in municipalities, especially in the municipality of Tehran,are expounded. The results indicate that the system of business intelligence, basedon its capabilities, can have effective and practical outcomes for the managementof financial resources in municipalities.

Self-assessment has developed as one of the techniques for the continuous improvement of organizations processes in recent years. Appropriate design and accurate implementation of self-assessment system in an organization allows the management to make decisions based on realities rather than relying on conjectures. Hence، an effective self-assessment model for large organizations was dealt with in this research. The statistical population of this research included all managers، internal auditors and experts of Tehran municipality among which 70 people were randomly selected as the sample. To collect the required data، a questionnaire was used. To estimate the related validity and reliability indexes، content analysis and Cronbach Alpha were run، respectively. To test the research hypotheses، Spearman Correlation Coefficient was calculated. The results showed that the suggested model for self-assessment may have significant effects through proper training.

Growing population and overgrown cities، lack of appropriate consumption model، increase of advertisement and development of plastic packing are among the main problems of urbanism and management of solid waste material. Today، engineering and managing the waste is considered as one of the developed sciences throughout the world and is the inseparable component of urban management. The waste management is related to the factors such as production، collection، transportation، dumping and recycling which would necessitate the cooperation of several institutions to proceed correctly and to actualize sustainable development. Managing this mechanism is not only impossible by applying traditional methods but also the executive management is not suitable as well. Therefore، there is no way to implement it except for strategic management. Also، reducing pollutions، recycling and re-using wastes، producing environmentally friendly products، increasing the durability of raw materials and reducing wastes are justifiable and considerable in macroeconomic aspects which would often result in growth of economical efficiency of families، industrial sections، and various layers of societies. What is of importance and would result in profitability is the financing approach or the primary investment for the accomplishment of these projects. The important point in financing the solid waste material projects is by reaching cost reduction through the application of applied management which would provide the proper bases to attract the required financial resources. Gaining energy and producing electricity and gas، availability of facilities and equipments for recycling and producing compost are all among the approaches which involve reduction in costs and creating revenue resources. In the recent article، which is descriptive- analytic، method-wise and applied، purpose-wise، via utilizing the literature on the related researches، books and articles، attempts are made to explain waste management in municipalities، financing methods of the mentioned management، the resultant cost reduction in municipalities، and ultimately the effect of waste management on financing and cost reduction of Tehran municipalities.

The scaling down of the government and privatization law enforcement have resulted in the assigning of activities, used to be on the government’s shoulder, to private companies and organizations. With an increase in the number of service providers in urban services section, the related companies and organizations have been involved in a competition to increase quality and derive customers’ satisfaction and take the most from the market. The current research study aims at introducing a self-assessment model playing an effective role in increasing such organizations’ customer-satisfaction. From among the auditors of the organizations for urban services in the city of Tehran, as the population of the study, 70 were randomly selected. To collect data, an already-developed questionnaire was utilized which enjoys statistically significant validity and reliability indexes. To test the hypotheses, the average test was used and the results showed that the current model for self-assessment does not have a significant effect for deriving customer satisfaction, while the model suggested in the current study is an effective one in increasing customers’ satisfaction.

Public participation refers to the citizens’ voluntary cooperation in planning for the societies and results in the multi-dimensional development of the cities. The individuals who are the residents of the region under investigation are the best advisors for the purpose of a more comprehensive planning. Such people are affected by decisions more than the others are; thus, they will be more responsible. As a result, the urban managers can utilize the expertise of such people at different levels of decision making process in order to accelerate achieving the economic sustainable development. Therefore, in addition to reducing the expenses for financing the urban projects, the motivation for investing by the private sector increases and, through developing the culture for participation in the society and gaining the trust of the citizens, the perspective on the future plans for investment will be clearly outlined. Nowadays, developing countries intend to encourage the foreign investors to invest in different projects via establishing secure economic situations and making a stable market. Foreign investment can improve the efficiency of the market and bring about entrepreneurship and economic dynamicity. In the current article, which is descriptive-analytic, method-wise and practical and applied, purpose-wise, via utilizing the literature on the related research, attempts are made to, firstly, define the public participation and its effects on sustainabledevelopment and, then, to investigate into the issue of attracting the domestic and foreign investors and the effect of public participation on increasing the attracting of capital, and, finally, to probe the role of the municipality of Tehran in the development of investment and public participation.

The establishment of the Value Added Tax (VAT) system in Iran is considered a drastic change in tax system of the nation. Such a change would bring about new expectations and requirements by the government, the taxpayers, and other beneficiaries and would subject the taxation system management to new issues to cope with. To establish such a system, the most important condition is to set an appropriate social and economic ground so that a unified management and a flourishing economy could be achieved. The municipalities in our country have made efforts to pave the way for actualizing sustainable revenues, and VAT is one of the most effective ways to achieve it. In effect, the purpose of such a tax system and of passing laws related to the municipalities is to sufficiently inform the revenue collectors and offer better services to the citizens. This article takes a practical approach to the issue and, via reviewing the related literature, provides an introduction to VAT, the calculation whereof, and its modeling and simulation. Then, the article investigates into the relationship between VAT and the municipalities and their financing system.

Achieving urban sustainable development is among the urban managers’ and planners’ important concerns. Due to an increase in urbanization, goods and services are always in great demand in the cities and, hence, satisfying the citizens’ requirements requires sufficient financial resources. However, what is of note in financing resources is taking natural resources and environment into consideration in a way that it turns incomes into sustainable ones and it does not pose any threat to urban sustainable development. As a result, it seems essential to utilize economic instruments which suit environment management the best. However, it should be noted that development requires precise planning and should be in conjunction with the conditions and the status of countries. Urban sustainable development which meets the current needs of the world, without endangering the future generations’ potentials for satisfying their own requirements, is on three principles: environmental sustainability, economic sustainability, and social sustainability. The current article, which takes a practical approach to the issue, utilizing the previous research, at first defines economic instruments, and then investigates into the effects of such instruments on the environment, resulting in the urban sustainable development. Moreover, the common methods of valuing natural resources and the experience of some countries are referred to.