جستجوی مقالات مرتبط با کلیدواژه « quality of service » در نشریات گروه « علوم انسانی »

The study's objective is to investigate farmers' satisfaction with the quality of services provided by agricultural insurance companies in Kermanshah province. It utilized a descriptive survey research method, with the statistical population being agriculture, horticulture, and livestock insurers in Kermanshah Province, numbering 18,391 individuals. The study employed a multi-stage sampling technique to select 377 participants. Data was collected through a researcher-generated questionnaire designed to measure satisfaction levels across five dimensions - tangibles, reliability, responsiveness, assurance, and empathy, consisting of 27 items.The research revealed that policyholders mainly acquired their insurance information from insurance companies, agricultural jihad organizations, friends, and acquaintances, with radio, rural cooperatives, and promotional publications playing a less significant role in providing insurance-related information. Brokers selected by insurance companies were ranked lowest among insurance information sources by policyholders. The study determined that insurers' overall satisfaction levels were moderate, with higher dissatisfaction in terms of facilities and equipment, and lower dissatisfaction with confidence.Furthermore, the research findings showed significant differences in satisfaction levels based on the type of insured product. Farmers and gardeners had different satisfaction levels compared to ranchers. These results suggest potential ways for improvement in the quality of insurance services by agricultural insurance agents based on the identified dimensions. It is important for insurance providers to use the research outcomes to enhance service quality, ultimately benefitting the farmers in the region.

The purpose of this study was to determine the between quality of mosque services and participation of worshipers in the religious activities of the mosque of Isfahan city. This research was of fundamental type in terms of purpose and it was descriptive and correlation in terms of collecting data. The statistical population of this study included all worshipers in the mosques of Isfahan in the year 2019-2020, of which 384 were selected as the statistical sample by cluster random sampling and Cochran formula. The information was collected by the researcher-made participation in religious activities questionnaire and the researcher-made questionnaire on the quality of mosque services. The factual and content validity of the questionnaires was reviewed and verified by a number of experts. The reliability of the questionnaires was also 0.78 and 0.75, using the Cronbach's alpha coefficient in the questionnaire for participation in religious activities and the quality of mosque services. Data were analyzed using descriptive statistics including mean, standard deviation and inferential statistics including Pearson correlation coefficient, stepwise regression analysis, and multivariate analysis of variance in SPSS 23 software. The results of calculating Pearson correlation coefficient showed that there is a positive and significant relationship between the quality of mosque services and the participation of worshipers in religious activities. Considering the quality of mosque services and the participation of worshipers in religious activities are related and the participation of worshipers in the religious activities of the mosques can be explained by the quality of environmental services and executive agents of mosques, therefore, it seems that in order to participate more prayers in religious activities, it is necessary to improve the quality of mosque services.

The quality of services of ecotourism residences plays an important role in the development of eco-tourism. The main purpose of this study is to identify and prioritize the dimensions and indicators of service quality in ecotourism resorts in Chaharmahal and Bakhtiari province. In terms of purpose, this research is applied, in terms of research method, it is in the field of qualitative-quantitative research. The statistical population consists of experts in the field of ecotourism and the sampling method is non-probability and snowball. In the qualitative stage, 26 experts were selected, and data collection was done through semi-structured interviews. In a quantitative step, 100 people were selected as a sample. The data collection tool is a researcher-made questionnaire and one-sample t-test and Friedman test were used to assess the importance and priority of dimensions and indicators. In the presented framework, dimension of credibility and service value as the first priority and service capacity, improvement and development of services and process and executive functions have gained the second to fourth priority, respectively

The purpose of this study is to identify the factors affecting the preference, withdrawal and retention of women in sports clubs. The research method was qualitative which was implemented by content analysis. The participants of the study included 19 female customers of sport clubs in Semnan province that selected by purposeful sampling. Research data were collected through semi-structured interviews. A total of 81 codes were obtained from the analysis of the interviews. Preference factor codes appeared in the form of five sub-themes: reasonable cost and payment method, reputation, appropriate location, activity plan, and attractive internal environment; Codes related to staying and leaving the club appeared in the form of six sub-themes (coach and executive staff, club atmosphere, training activities, emotional dependence, change risks and responding to needs) that represent the two ends of a spectrum. They say that one side leads to staying in the club and the other side leads to leaving the club. Managers of sports venues in the current competitive environment must go beyond being one-dimensional and pay attention to their customers from three perspectives (preference, withdrawal and retention) in order to achieve an acceptable competitive advantage.

Due to the undesirable effects of incentive approaches on the service quality of electricity distribution companies, increasing attention is being paid to the quality aspect of their services in benchmarking models. Although the trade-off between service quality and cost, under the effect of implication of these approaches, does not apply to Iran, but the inclusion of service quality in efficiency analysis is still important theoretically, and also because of the possibility of such a trade-off between scale and service quality in a monopoly structure. This study examines the impact of service quality on the efficiency of Iranian electricity distribution companies, using the duration of interruption as a proxy variable for service quality, and its implication on the need to pay attention to quality in efficiency analysis and benchmarking model. Estimating the efficiency of the mentioned companies using the input-distance function method during 2011-2017 period shows that there is no statistically significant difference between the results of the efficiency analysis, with and without the inclusion of quality of service. Although the results support the pure cost approach to benchmarking, but it is still suggested that the impact of other aspects of service quality of Iranian electricity distribution companies be examined in the efficiency analysis.

The purpose of this article is to present strategies to improve the quality of service in the police as a government agency. The lack of a theoretical framework in this area has led the researchers to identify strategies to improve the quality of the police through the analysis of the topic.

The present study is an applied research method and is a survey in terms of research method. In order to analyze, quantitative and qualitative methods were used.

First, using semi-structured interviews with 28 members of the police community, experts identified the quality of service promotion strategies. Then, using the theme analysis technique, eight main themes were identified. In order to investigate the current status of each strategy, a researcher-made questionnaire was designed based on the findings of the interview and distributed in the statistical society including 412 citizens from the 6th district of Tehran. To prioritize strategies, another questionnaire was designed and again given to the community of experts.

After analyzing and analyzing the findings of the theme analysis and the experts' questionnaire, after the strategies, quality promotion was prioritized, respectively: the most important dimensions from the perspective of experts; responsibility, timely delivery and empathy. Was. The results of the second questionnaire (citizens) showed that 25 strategies out of 40 strategies are in a good and desirable situation and for the other 15 strategies should be taken. It was also found that in the eyes of citizens, the dimensions of guarantee, timely delivery and accountability have the highest score in the current situation.

In the current competitive era, one of the most important factors for the success of travel agencies is customer loyalty to the services provided by them. Therefore, the quality of services provided by travel agencies, given that a large number of service recipients believe in the suggestions of friends or family more than any other type of advertising, can affect the customer's intention to buy. Accordingly, the main purpose of this study is to investigate the mediating effect of word of mouth on the impact of service quality on customer purchase intention in airline travel agencies in Bushehr province. The research is applied and descriptive-correlation in terms of purpose and method, respectively.The population of the study encompasses customers of travel agencies in Bushehr province. A random sampling method was adopted to distribute and collect the required data. The data were collected through distributing questionnaires among 384 customers. The validity of the questionnaire was confirmed through convergent validity and its reliability was confirmed through Cronbach’s alpha method for the whole questionnaire (0.9). Data analysis was performed with structural equation modeling (SEM) using SmartPLS software. According to the data analysis results, 41.4% of the total effect of service quality variable on customer intention to buy in airline travel agencies in Bushehr province indirectly explained by word of mouth variable.

Today, the survival of organizations without a customer is considered impossible and the customer is known as the philosophy of the organization. Accordingly, the necessity to pay attention to the wants and needs of this key element and to identify the factors that cause customer satisfaction is not hidden from nobody. Hence, customer orientation has become one of the biggest organizational concerns today. Therefore, the present study seeks to find prominent dimensions that affect customer satisfaction and after searching for these factors, examines the impact of each of them and ranks these key dimensions based on their importance. The number of samples in this study is estimated 322 according to Morgan's formula. In this study, at the statistics section, a questionnaire was used to collect data and the Wilcoxon test was used to analyze the data. In addition, Friedman test was used to rank the factors affecting customer satisfaction. The results obtained from the hypothesis test confirm all five research hypotheses. This means that tangible factors affect customer satisfaction with the quality of services in Tehran Housing Bank, the empathy between bank employees and customers affects customer satisfaction with service quality, the bank's guarantee affects customer satisfaction with the quality of services in Tehran Housing Bank. It is effective, the bank's responsibility affects the customers' satisfaction with the quality of services in Maskan Bank, the physical and appearance dimensions have a positive effect on the customers' satisfaction with the service quality of Maskan Bank in Tehran. Also, the results indicate the need to pay more attention to tangible factors in Maskan Bank and the strength of this bank in gaining public trust.

The aim of this study was to measure the satisfaction of tourists with the quality of services provided and its compliance with individual needs. This research is applied in terms of purpose and in terms of descriptive-analytical method and is a survey research with a quantitative approach. The statistical population of the present study: Foreign tourists traveled to Tehran in the spring of 1401, in which 50 people were selected as the sample and the questionnaires were distributed among the sample by simple random sampling. SPSS software was used to analyze the findings and non-parametric Chi-square and Spearman tests were used to test the hypotheses. The results showed that the data obtained from the Chi-square test showed that the level of tourists' satisfaction with the quality of services provided in the tourism sector is 30.08 and the level of compliance of services provided with individual needs of tourists is average or a factor of 38.51. have been. The results also showed that there is a positive and significant relationship between tourist satisfaction and the quality of services provided in the tourism sector with a 95% confidence level and P <0.05.

the aim of this study was to evaluate the quality of services and leisure of Ardabil Women's Park in a descriptive-survey manner. The statistical population of the present study consisted of 18+ women in Ardabil who went to the women's park to spend their leisure time. And due to the size of the statistical population under study, according to Cochran's formula, (384) people were selected, which ultimately 370 people participated in the study. Data collection tools including service quality questionnaires of Liu (2008) and leisure questionnaire of Ebrahimi et al. (2011) were selected. And in order to analyze the data from SPSS22 software and descriptive tests (Frequency, mean, standard deviation and percentage), inferential (Friedman and binomial) Kolmogorov-Smirnov test was used to determine the normality of the data. The research results showed that the components1. Age group21 to 30 years, 2. Bachelor Degree, 4. Single, 4. Retired, 5. Income20 to 30 million rials, 6. Training history 6 to 12 months, 7. With the goal and motivation of health, 8. Exercise 2 to 3 times a week is the most common among the research components But the analysis of the inferential results of the research showed that the quality of services and its components are in a good condition and also there is a significant time between the components of his service quality and also leisure and its components are in a good condition and also between Leisure components are also a significant priority.

One of the most important issues in the cultural and social field is performance appraisal. Because the nature of cultural and social activities is intangible and intertwined with abstraction, it is inherently difficult to evaluate its results and effects. Defining this issue in a bureaucratic context such as Tehran Municipality is associated with double difficulty in the field of implementation. The effectiveness of cultural and social activities in Tehran Municipality with other missions of this executive body such as municipal services, technical and civil services and the like, according to existing experiences has weakened the cultural and social field and labeled inefficient activities in this field. Due to this fact, the present study was conducted with the aim of evaluating the quality of services of the cultural and social deputy of Tehran Municipality in the field of culture and art and its impact on citizens' satisfaction. The research method is a descriptive-survey research in terms of applied purpose and in terms of data collection. In line with the purpose of the research, after extracting the effective factors in the quality of services of the cultural and social deputy of Tehran Municipality, a questionnaire was prepared using the literature.

Today, production and distribution cooperatives in the country is one of the goals of economic development, which are responsible for providing services to villagers and farmers in the city, in this regard, focusing on service quality and customer desire plays an important role. Therefore, the purpose of this study was to investigate the effect of entrepreneurial psychological capital on the quality of perceived services with the mediating role of consumer tendency to purchase daffodils in the production and distribution of daffodils in Darrehshahr. The statistical population of this study was 422 members of narcissus flower production and distribution cooperatives in Darrehshahr city, and the sample size was determined by Cochran's formula of 201 people. Structural modeling and testing of hypotheses were performed by structural equation modeling using SPSS21 and LISREL8.5 software. The results of testing the research hypotheses showed that at the 95% confidence level, the entrepreneurial psychological capital variable has a significant effect on the quality of perceived services through the mediation of the consumer's desire to buy. It was also found that there is a significant relationship between psychological capital, entrepreneurship and quality of services, perceived, entrepreneurial psychological capital and consumer willingness to buy, and quality of perceived services and consumer willingness to buy at 95% confidence level. has it.

Increasing the efficiency of banks is one of the fundamental steps in the economic development of countries and recognizing the segmentation of branches based on customer satisfaction is essential for adopting the strategic orientation of banks. The purpose of this study was to determining the efficiency of Sepah Bank branches to segmentation of branches based on customer satisfaction with service quality. This research was a descriptive survey and applied study. Data were collected using a questionnaire based on the perceived quality of service components provided by Zitemel et al. (2000). Validity of the questionnaire was assessed by face and content validity and reliability was assessed through Cronbach's alpha coefficient. The statistical population consisted of 41 branches of Sepah Bank Economics in Khorestan province and 384 clients were selected as the sample of the study using stratified random sampling. In this study, for determining the level of efficiency of branches, Data Envelopment Analysis with Scale Variable Efficiency (BCC-I) in input-driven mode and GAMS software was used. Then, the efficiency of the branches is clustered based on customer satisfaction with the quality of service among the efficient branches of Khuzestan province's economy. The results show that first cluster customers are the most important in using modern equipment in the branches, cleanliness, employing specialized staff and creating trust, financial security in their minds. Also, the factors related to “responsiveness” and “empathy” received the highest score from first cluster customers.

One of the most important ways to control and reduce injuries and social crimes is to provide timely counseling services as well as quality assessment that can be effective in promoting the health of the community and the police by setting up counseling and social assistance centers. It has provided the context for the prevention of social issues and the provision of these services. Therefore, the present study was conducted with the aim of identifying the attitudes of clients towards the quality of counseling and social assistance services of 11 police stations in Hamadan.

This research is a survey in terms of applied purpose and in terms of nature and method. The target population was the clients of the counseling and assistance department of the police station of 11 police commands of Hamadan city in July and August of 1399 (120 people). Using Krejcie and Morgan table and available sampling method, the sample size of 92 people was determined. The data collection tool was a researcher-made questionnaire. Descriptive statistics and one-sample t-test, independent t-test and one-way analysis of variance were used to analyze the data.

The results showed that the quality of counseling and assistance services was at a desirable level for clients; There is also a difference between the attitudes of clients according to the type of service provided to them and between the attitudes of clients in solving individual problems according to their marital status; But there is no difference between the attitudes of the clients according to their age and education and between the attitudes of the clients in family issues, legal issues and social issues according to their marital status.

Introduction 

The tourism industry is one of the most lucrative and at the same time healthy and clean industries for the economy of any country. This prosperity industry represents the political, economic, social, security, cultural and scientific stability of the world. In other words, the tourism industry, with its unique privileges, simultaneously provides several goals in the national space of a country. While other industries just provide part of the desired goals. Medical tourism as one of the dimensions of tourism contributes to the sustainable development and dynamism of countries. This type of tourism is in the center of attention of many countries due to its low cost and high income, and many developing countries are making big plans for the development of this industry. Iran is considered as an important destination for medical tourism in the world, especially in the Islamic world, with its specialized human resources and advanced medical facilities and due to its high capacities in attracting medical tourists. Due to the importance of medical tourism and the existing potential in Tabriz city and the fact that Tabriz is one of the most important cities in terms of medical tourism, so this study was intended to analyze the effective components on the development of medical tourism in Tabriz. 

Methodology:

The research type is applied and its method is descriptive-analytical. Data collection was through books, articles, dissertations and related researches and field data and questionnaire (based on Likert scale). Also, the statistical population of the study consists of medical tourists in Tabriz in 2019. The statistical population was 132,125 people. Cochran's formula was used to determine the sample size which according to it, the sample size is 384 people. In the present study, simple random sampling method has been exerted. Questionnaire data in SPSS software were analyzed through Spearman correlation coefficient and regression test.

Result and discussion :

According to the relationship between price and development of medical tourism with respect to the R-value, which is -0.986, and this value is less than the critical value of Spearman with a degree of freedom of 383, which is 0.001, so there is an inverse and negative relationship between prices and the development of medical tourism. However, regarding the relationship between the quality of medical services and the development of medical tourism at a significant level of one domain, the significance level of Spearman test was 0.000, and this level was less than the minimum significant level of 0.05, and also calculated according to the R-value which is 0.869, and this value is greater than Spearman's critical value with a degree of freedom of 383, which is 0.001, therefore, there is a significant relationship between the quality of medical services and the development of medical tourism. Regarding the relationship between culture and the development of medical tourism, according to the R-value, which is 0.720, and this value is greater than Spearman's critical value with a degree of freedom of 383, which is 0.000, therefore, there is a significant relationship between culture and development medical tourism in Tabriz. Concerning the relationship between medical facilities and equipment and the development of medical tourism, this level was less than the minimum level of 0.05, therefore, there is a significant relationship between medical facilities and equipment and the development of medical tourism in the city of Tabriz. Finally, the relationship between information technology and the development of medical tourism is calculated according to the R-value, which is 0.834, so there is a significant relationship between information technology and the development of medical tourism.

Conclusion:

 Tourism makes up the bulk of a country's foreign exchange earnings. The growing industry ranked third in international trade in 2000, according to the World Trade Organization. It is known as the world's largest industry after oil and automobile manufacturing. One of the types of tourism is medical tourism. According to the World Health Organization in 2004, about $ 50 billion is spent annually on the treatment of patients in the region in European and American countries. Attracting a percentage of this amount can have a significant impact on the medical tourism economy of Asian countries. As the research results show, the price of medical and tourism services as well as the quality of medical and tourism services, culture and facilities, medical tourism facilities and equipment, and information and communication technology are among the effective factors on the development of medical tourism in Tabriz metropolis. Therefore, in order to develop this industry, it is necessary to make the price of medical services and tourism transparent; increase the quality of medical services and tourism; increase and promote the culture of tourism; utilization of medical and tourism facilities and equipment with high technology and international standards; and utilization of information technology in the fields of medicine and tourism to benefit from the extraordinary advantages of this industry in order to create employment and currency for the country.

Mosques are an important religious tourism base that protects the value system and prevents values ​​from being forgotten. The mosque is an effective, responsible, cooperative spirit, capable, highly active, has the ability to promote, teach in accordance with Islamic principles and to cultivate Islamic identity, national unity, is an inspirational and has a great influence in Islamic societies. The main purpose of the current research is to identify the dimensions and quality of service indicators in the sacred Mosque of Jamkaran. Current research is in terms of its purpose. In terms of data collection, it is a case study. The statistical population of the study is all pilgrims of the Holy Mosque of Jamkaran. Sampling method is available sampling with 17 people. The findings were analyzed by interviewing the content content analysis method; the output of the interviews was in the form of six dimensions (dimension of security-health; dimension of physical environment; spiritual-religious dimension; communication dimension; educational dimension and social dimension); and 65 indicators for evaluation The quality of services of the sacred Mosque of Jamkaran was recorded.