جستجوی مقالات مرتبط با کلیدواژه « quality of service » در نشریات گروه « جغرافیا »

Tourist satisfaction is an issue that is influenced by various factors and contributes to the economic and social development of countries through tourism sustainability. One of the important issues affecting tourists' satisfaction is the quality of service provided, which is used as a standard to evaluate the effectiveness of specific services. Therefore, the aim of this paper was Identifying and Prioritizing Factors Affecting Tourist Satisfaction of Quality of Tourism Services Based on Kano Model. The present study was a qualitative and quantitative method. In the qualitative part, firstly, through interviewing experts in the field of factors affecting customer satisfaction, the satisfaction of tourists was measured and prioritized by Kano model. The population of the study consisted of 150 tourists who were admitted to the reception units of Gharouq village on Monday and Friday. Due to limited access to the statistical population, 108 questionnaires were distributed among them. The results of the qualitative sector data divided the factors affecting customer satisfaction into three main categories, 7 sub-categories and 20 concepts. Based on Kano model, these factors were prioritized in three parts: functional, basic and motivational requirements. In the shortest time in restaurants with satisfaction factor of 0.44 (essential factors), high capacity of restaurants with satisfaction factor of 0.69 (functional factors) and reasonable price of restaurant services relative to other tourist destinations with satisfaction factor of 0.83 (Motivational factors) had the highest priority, respectively, among other factors of tourist satisfaction.

Satisfaction of tourists includes all the experiences that a particular destination gains during their stay, and these feelings and attitudes related to the provision of services and their prices. One of the major indicators in assessing the development of tourism is the growth of the capacity of residential facilities and their quality with the growth of tourism, both domestic and international. In this regard, the aim of this study was to evaluate the quality gap in services offered in hotels and residential centers of Shiraz using the difference between the perceptions and expectations of tourists from the services as well as prioritizing and categorizing them based on the essential elements, Motivational elements and functional elements. For this purpose, the views of 200 tourists who selected three-star hotels in Shiraz for tourism were selected and the questionnaire was distributed among them. The research methodology is descriptive-analytical and its type of applied-development and the method of collecting information in both documentary and survey. a satisfaction rating of 0.840 is the most essential requirement, the existence of a variety of rooms and a variety of attractive and quiet suites with suitable facilities ( Heating and cooling system with 0.965 satisfaction coefficient is the most important functional requirement and the presence of comfortable and clean mattress mattress with satisfaction coefficient of 0.800 is the most important motivating requirement.

The main purpose of this research is to design a model of service quality of green hotel tourism industry for sports tourists. Since the Industrial Revolution, countries around the world have been actively pursuing green tourism development. Unrestricted extraction of natural resources and industrialization have caused pollution and degradation, which has severely damaged the natural ecosystems of the earth. Recently, many hoteliers and hoteliers began to support the Green Movement. This research is a qualitative research in the field of inductive paradigm and semi-structured interviewing. Is located. The statistical population includes all academic professors in sport management, graduates and students of physical education, tourism managers, managers of tourism agencies, hotel managers, city officials. The sampling was performed using a theoretical approach and a purposive approach followed by theoretical saturation, involving a total of 34 specialists. Service, accountability, service empathy, service cost, beauty of the environment, ancillary services) that ultimately led to the final model.

In today's world of rural tourism as an important economic sectors and a way to save the village from poverty and migrate along with other species of interest to scholar's tourism is tourism. In this regard, the services offered to tourists (accommodation services, welfare, etc.) and its quality is outstanding and tourists determines the quality of services provided. District Papi in the city of Khoramabad due to certain geographic locations and enjoy the beautiful nature, numerous waterfalls, oak forests and mountains of snowy and wet springs one of the most important centers of the province is rural tourism. The aim of this study was to evaluate the quality of services provided in the village's gap between perceptions and expectations of tourists using the services and As well as prioritize and classify them according to the basic elements, and motivational elements of KANO model is yield. For this purpose, 170 comments from tourists who have chosen rural area for tourism Papal cross and was selected by convenience sampling method and was completed questionnaire distributed among them. The results Research show that, among the elements of society and natural factors, there is a gap between expectations and perceptions of tourists, But other factors such as the underlying infrastructure and residential facilities, access to health services, road safety, the gap is visible. Kano model results also show that the landscape and the natural landscape by a factor of 0.821 satisfying the functional requirements, Experience a new and different life styles of urban life by a factor of 0.800 satisfying the performance requirements, communicate and interact with local residents and authentic rural life by a factor of 0.518 satisfaction is the basic requirement.

Satisfaction is a complex and multiple concept that is related to other concepts and affected by time, location, and personal and social values. There fore ,studying of the inner layers is the only method. The purpose of this research is measuring residents’satisfaction and annoyance of utilities based on six indicators (security and safety,health and grooming, beauty,welfare – social, pathways and access and regulatory status ) considered in Siroos community (Municipal District 12 ).In addition,the rate and degree of indicators Importance for residents and their interaction with munucipality were studied.The research method in this survey is analytic – descriptive and the number of samples are based on model 200.The population of the study are all residents of Siroos community and type of sampling is random and cluster.The dominant approach is combined ( objective and subjective ). The results of this research show that residents satisfaction ofmunicipal services is different but in general it is medium to low.Experts put emphasis on the physical properties,but social factors (Security,Safety and Beauty) are important and they have higher status compared to other indicators. Prioritized actions based on the wishes of the residents of this community is include:1- Promotion2- fixation 3- Assessment 4- Monitoring. Assessment of residents satisfaction of municipal serviceshelps managers to achieve a comprehensive view of the problems and be aware of the possible solutions and understand long-term effects of current decisions.Upgrading utilities can be an effective step in increasing residents satisfaction (As an important part of life satisfaction ).

Municipalities as an important institution in the service of cities To create a mutual action and to the degree that the services are moved to seek satisfaction and the quality of services provided Because by increasing the quality of service, increased citizen satisfaction and the effectiveness of urban management are improved The present study aimed to evaluate the quality of municipal services in regions tow and four Kerman is SERVQUAL model The research is descriptive, analytical and applied research among the target According to the study, research and data collection survey area (survey) selected Random sampling and data collection using a standard questionnaire SERVQUAL five index Tangible factors dramatically, reliability and trust, accountability and responsibility, guarantee and reliability and finally empathy and respect Was conducted The population of residents is two and four Kerman Cochran formula is an adapted sample size of 384 questionnaires. Data analysis was performed using SPSS software Whitney U-test results in the form in question indicated that the greatest difference And the gap in the tow and four Kerman related to tangible and visible factors of the index and reliability is guaranteed. Friedman test results in five SERVQUAL model components in districts tow and four Kerman showed that the index of The residents do not have the same values and priorities As in Kerman 4 of empathy and attention of the average (4.18), the most important and tangible and concrete indicator of the average (2.31) in the bottom of the matter And tow in the region of Kerman index and ensure reliability with a mean (3.39) and the most important indicator of reliability and trust, with a mean (2.11) had low importance among citizens

The customers of each organization are the focal point of the organization. This idea of customer expectations in order to satisfy their needs and the provision of appropriate services and even superior quality of service to service organizations is inevitable. The hotel industry is not the exception. This research is applied in terms of its purpose and is descriptive and correlational in terms of its purpose. The statistical population of this study was made by all permanent clients of hotels in Kurdistan province who stayed at least one night in a hotel for at least one night. Since the exact statistics of the population of the clients of the hotels in the province are not available and the community is unlimited, the sample size was determined by the Cochran formula and 384 were determined. The sampling method is simple and categorized. The dependent variable of research is customer loyalty, which was measured by the variables of service quality (independent) and customer satisfaction (mediation) based on the Surkalo & Moghimi (1392) questionnaire. Pearson correlation coefficient and structural equation model have been used to investigate the hypotheses. The results of the research showed that the quality of services is high in the customers' view. Also, the data represents customer satisfaction and loyalty. The results show that the components of service quality and satisfaction have a significant effect on customer loyalty.

Religious tourism and pilgrims are conducted to visit holy sites and do religious ceremonies and are regarded as an economic resource for the religious and historice cities. Since the holy sites are located within the historical context and the central areas of historic cities, they are encountered with structural constraints in terms of access, legebility and overall physical values, thus making planning difficult in these textures. The quality, frequency and variety of services offered in the indoor and the outdoor physical environment have a huge impact on the wellbeing of tourists and could be a factor to encourage them to return and visit again. Therefore, it is necessary to evaluate the satisfaction of service quality for different economic-social groups and present strategies to address shortcomings. The aim of this study was to determine satisfaction level of indigenous and non-indigenous pilgrims of the Shahcheragh shrine in terms of service quality, facilities, equipments and services inside the shrine and the surrounding urban environment. Data for this study were collected through questionnaires using random sampling method. The analysis of data was undertaken applying statistical tests such as paired comparison tests, ANOVA and non-parametric correlation test. The results show that in the current situation the satisfaction level of indigenous and non-indigenous visitors was reported above average. The satisfaction of tourists was found a function of socio-economic conditions, therefore, practical suggestions are provided by gender, income, place of residence (native-non-native), education and health condition categories.

Tourism and recreational in nature, including activities that are less related to pollution technology.Development of tourism services, not only will highlight the regional authenticity, but also result in maintaining and organizing the nobility and also create the optimum balance between resources and how to use it for maintenance and development of natural resources national and utilize. This paper aims to answer the question whether the services provided for tourists to meet their needs and their perception of service quality is good? In this type of application - is developed and its methods and survey documents. Range studied, is the city of Kashan information through library and information studies has been collected through questionnaire survey. Based on the results, can be said that a relatively good position to Kashan city in terms of tourism and tourists come from the tourism environment morphotypes had a lot of satisfaction and a positive mental than it had imagined. Kolmogrov Smirnov Z test results, this is also confirmed.