جستجوی مقالات مرتبط با کلیدواژه « سنجش عملکرد » در نشریات گروه « مدیریت »

A precise selection of suppliers for the oil industry and oil products requires consideration of essential and efficient criteria and sub-criteria, as well as the relationship between them. Supplier selection aims to identify suppliers with the most significant potential to provide customers with materials, machines, and spare parts at reasonable prices for the foreseeable future. In order to accomplish this, suppliers must be monitored according to the criteria that customers desire. This paper presents a stable method for evaluating and analyzing suppliers, and supplier selection problems are solved by combining Dematel fuzzy decision-making experiment and ANP[1]. Using a new approach, this study proposes a solution to the problem that enables decision makers to minimize the negative environmental effects and maximize the positive social effects while maximizing the supply chain's commercial performance by choosing a sustainable supplier. At first, the effects of the decision criteria are calculated by Fuzzy Dematel. Then the weights of each criterion related to sustainable supplier selection are extracted by the ANP method. It has been concluded in this study that when selecting suppliers for the oil industry, decision-makers should pay attention to both financial indicators and environmental indicators.

The purpose of this study is to design a model for measuring the performance of education managers in the country based on the document of fundamental change. The research method was applied in terms of purpose and exploratory method. Data collection was done in a quantitative manner and the data collection tool was a questionnaire. The statistical population included all the managers of the Ministry of Education of the provincial administrations in 1399. According to the Cochran's formula, a sample size of 269 people participated in this study. The collected data are analyzed by descriptive and inferential methods through SPSS 16 and Smart PLS software. In this research, descriptive statistics including frequency, percentage of frequency, frequency distribution table, drawing graphs and also describing the characteristics of the respondents to the questionnaire are used to describe the data. In inferential analysis, data analysis was performed using factor analysis. The results showed that the components: organizational responsibility structure component, performance information content component, performance information coherence component, performance information management component, accountability component, management style component, organization practical orientation component, performance communication component, and finally alignment component, as The effective components and indicators on measuring the performance of the country's education directors are based on the document of fundamental change. Examination of pattern fit indices in factor analysis was an indication of model fit.

electronic businesses. A basic subject in organizations is the requirement for developing a comprehensive model able to evaluate the digital marketing performance of web companies and explore the formulation, execution, and evaluation of marketing strategies in the companies. This study aims to achieve a strategic model to analyze the performance evaluation and digital marketing optimization for web companies. This study is qualitative and based on the grounded theory. 15 semi-structured interviews were performed with organizational and academic experts to collect data. A theoretical sampling was performed using the snowball sampling method and purposeful judgment techniques. The analysis results obtained from the interviews in the coding process led to the creation of a theory in digital marketing of web companies, based on which casual, background, and mediating factors as well as strategies and outcomes have gained meaning in form of a theoretical pattern based on the grounded theory. Finally, the results were described and explained.

The measurement of both offline and online marketing is the topic of numerous research papers and important concerns of marketing managers. Despite the rapid growth of affiliate marketing, especially in the tourism industry, in Iran, Iranian researchers have paid little attention to this area. The aim of this study was to examine factors affecting the measurement of online affiliate marketing performance in the tourism industry. Due to the research is developmental in terms of purpose, and descriptive-survey method in terms of collecting information, first, besides studying literature review, a set of criteria measuring affiliate marketing performance were identified. Then, having interviewed professors and experts in the field of tourism marketing, we distribute questionnaires among the statistical sample, tourism activists. Next, having gathered data, we analyzed, mined them, and prioritized suitable criteria for measuring affiliate marketing performance in the tourism industry. exploratory factor analysis was performed to classify the sub-indices, and confirmatory factor analysis was used to test the validity of the model. Finally, the results showed six factor including: expose capabilities, communications capability, financial factors, making competitive advantages, abilities to attract, and brand creation are important factors to measure affiliate marketing performance in the tourism of Iran.

The present study aims to provide a framework for evaluating the performance of the organization using two prominent methods of data envelopment analysis and balanced scorecard, so that the organization can implement the process of performance evaluation with comprehensive and comprehensive metrics that translate strategies and long-term objectives of the organization. In this research, the efficiency of 20 branches of Sina Bank using indicators that were selected according to the strategies and long-term objectives of the organization in four stages using the DEA model in each of the four perspectives of the balanced scorecard based on the cause and effect relationships of the four perspectives was calculated. Then, the efficiency of the branches is calculated without considering the cause and effect relationships of the four perspectives of the balanced scorecard and the dynamics of the internal organization processes. After determining the efficiency of the branches, for inefficient branches in each of the four perspectives of the balanced scorecard, the benchmarks were introduced from efficient branches and performance improvement solutions were presented for inefficient branches.

The aims of the corporate universities are the linking the educational programs and the corporate mission. Also they play a key and vital role to achieve the strategic objectives of the organization. In this paper, with regarding to the properties of the special corporate university, a localized balanced scorecard (BSC) model by six perspectives including, foreign beneficiary, excellence, internal processes, learning and development, entitled domestic and resource management is proposed. Then, preparing and designing a strategy map by interpretive structural modeling technique is introduced. In next step, this technique is applied to find the causal relationships between objectives. By analyzing the obtained results of this modeling, it is seen that, the presented model not only can be used in develop the balanced scorecard in corporate university cut also it can be applied in all of other universities in which this result is one of the major properties of proposed model.

Identification the appropriate variables and determine the priorities and their relationships to design performance management model at the state level (according to importance in public administration) is very important.The main purpose of this article enumerating variables affecting the design and rating of performance management at the state level and the relationship between them is Which is in the form of three questions to study. In this study, a mixed of research methods have been used, so that, in the first stage of performance management approaches and models were evaluated using qualitative content analysis, content extracted from the scientific literature in the form of three levels: "strategic", "organization" and "employees" were coded and categorized. In the second stage 27's variables inferred, in the form of a questionnaire among a sample of 132 people adjusted by using Morgan at experts of Planning system, among 210 people were chosen, distributed and collected data were analyzed using LISREL software. The results indicate that, the variables related to performance management at the strategic level, two variables of "strategic objectives" and "improve performance", with the same average rating 8.24 as the first two variables, the organization, two variables, "output" and "operational objectives" 6.97 and 5.92 respectively with average rating in the first and second rows and two variable-level staff, "performance" and "operational objectives" with average rating 6.42 and 5.99 respectively in the first and second row respectively. Relations are confirmed.Also, given that all factor loadings greater than 0.5 were obtained in standard mode, so none of the relationships have not been rejected and all variables and relationships are confirmed.

It is important to have a monitoring and assessment system of performance management which can assess the government's enormous programs with a systematic approach in all levels and present necessary feedbacks to pave the way to achieve goals and determined programs. Thus, the aim of this paper is to design a comprehensive model of performance management at the state level and executive agencies. In this study, a mixed of research methods have been used, so that, at the first stage, related approaches and models of performance management are studied and extracted contents of scientific literature were coded in the form of three levels, "strategic", "Corporate" and "employees" using qualitative content analysis. At the second stage, the 27 reckoned variables were organized in the form of questionnaires that were distributed among a sample of 132 people who were selected among 210 persons of the country planning system using Morgan table. Collected data was analyzed by LISREL software. The results indicated that all 27 reckoned variables in the form of the above-mentioned levels, are confirmed as variables that must be considered in designing performance management model. Also, according to the absolute value of the t-statistic for all relationships between variables that are greater than the critical value of 1.96 and that all factor loadings in standard mode are greater than 0.5, none of the relationships have been rejected and all variables and relationships were confirmed and the research pilot model was approved

The purpose of this paper is to define a systematic management structure that helps police practitioners institutionalize performance management and analysis in more rational-technical ways. The design is based on Gold’s “complete participant” field researcher method. The findings suggest a performance management model is more rational than the traditional command-control model and may increase consistency in police management by systematically collecting and reporting on streams of data to measure performance instead of relying on rote compliance. The model is limited because it does not account for important intangible qualities of performance (e.g. attitude, initiative, judgment); in the hands of autocratic managers it can be oppressive and cause more problems than it solves; it may constrain officer discretion; it has not been advanced as a learning instrument; and performance indicators are subject to measurement error. Most police agencies are already capturing the necessary data elements to implement a performance management model. Police executives and policymakers can use this model to definitively measure how well police agencies and individual programs are performing. The paper represents an opportunity for police practitioners to embrace a new management process intended to improve performance and accountability. The framework is a universal management process that can be applied to any size police agency or any police program.

Occupational health and safety Environmental (HSE) management systems have a unique role in sustainable development of Hazardous Industries. Performance measurement and management is one of the managers challenges in recent years this. The aim of this research is to develop a dynamic approach to HSEperformance management. To achieve the mentioned goal in the first step H3SEperformance excellence evolutional trendwas assessed. Then, based on statistic H3SE PE, a dynamic model was developed. Finally H3SEmaturity in Petrochemical Industries level with regard to criteria interaction and casual relationships. The research findingimplies on safety performance evaluation model evolutional trend. But the main challenge of managers is to coordinate H3SE subsystems. Since the performance evaluation models mechanism is based on quantitative methods and principles; define criteria's importance and casual relationship among them needs quantitative methods.

This study investigates the impact of using non-financial performance measures on management decisions and the performance of firms listed in TSE، as well as the role of perceived environmental uncertainty in this relationship. For this purpose، the questionnaires were sent for 122 randomly selected industrial companies، and finally، 42 questionnaires were received that were completed by CEOs. Here The CEOs were requested to determine perceived environmental uncertainty in the environment that their firms operate in، and degree of usage of non-financial measures، and finally، determine the relative performance of their firms in 3 years. Analysis on the received responses showed that using non-financial measures improves the firms’ performance; However، perceived uncertainty has significant effect on this relationship but this is in opposite with Hook [1] who found that it reduces this effect. Additional analysis also showed that internal process measures did not have any effect on the firms’ performance but customer and growth measures affect on the firms performance، and it is affected by the environmental uncertainty only for growth measures.

Managerial researches emphasize an organizational contingency elements rule at improving the performance. Although, few theorical and empirical researches were implemented upon the influencing elements at organizational performance. This paper is an effort to fill gaps of corresponding issue. For this, exploration and searching the literature and expert interviews (DELPHI) resulted in formulation of 14 contingent elements which impact the military organization performance. Then, an importance- performance analysis technique based on experts needs and expectations was used to prioritize the elements performance. This technique also presents weakness and strength of influencing performance elements. In this paper, to improve the validity and practical aspects of importance- performance analysis technique, experts and personnel of mentioned organization were interviewed. Then, two quantitative and qualitative techniques multiple regression and DEMATEL final values as integration of implicit and explicit importance respectively are used to extract the importance rates. Finally, the performance rate extracted through interviews based on likert values as well as importance rate applied to build the importance- performance matrix in four quadrants which based on two axes (importance, performance) to analysis the feature of located elements in each quadrant.

The aim of Paper is to analyze and evaluate the performance of management in Tehran academic public libraries based on the model of EFQM that tries to identify the weak points and strong points of the management, plan for the improvement of strong points and resolve the weak points to get to a more competent and desirable situation in the society so that they can be able to improve their services and satisfy the needs of their members and customers more than ever. The methodology used to conduct this research is a survey and to collect the data a 72 item questionnaire of European Foundation for Quality Management (EFQM) edition 2010 with some changes based on the sample of the study was distributed. The targeted sample comprised of all the middle line managers of central libraries of Tehran State universities under the supervision of Ministry of Science and Technology (70 people) that are working as supervisors of different sections of the libraries. The results of this study show us that the sum of the performance scores of state library management of Tehran city is 434.17 (43.42 percent) from the possible 1000 score EFQM which in Enabling section from 500 possible score 238.37 score and in the Results section from the possible 500 scores, 195.79 scores had been obtained. Overall this score shows a moderate performance of management in these libraries. Among 9 criteria of Organizational Excellence “processes and services” and “leadership” respectively gained 52.45 (52.45 percent) and 49.95 (49.95 percent) of desired condition as the highest scores and the criteria “the results of employees” and “the results of the society” gained respectively 35.94 (35.94 percent of the desired condition) and 36.91 (36.91 percent of the desired condition) as the lowest scores among these factors. The variance analysis test also showed us that among different public libraries of Tehran universities there is no significant difference with regard to implementing the Organizational Excellence model.

Nowadaysorganizationshavechosen a new approachnamedagility to respond thechallenges ofthe business environment. The requirements of this approach have affected on how to measure the performance of these organizations. Inrecent years, the contingencymodel ofperformance measurementhasattractedthe attention of manyscholars to response theturbulentenvironment.Itseems tofit the caseofdomesticenvironmentalorganizations. Optimum performancemeasurement modelof agileorganizationsshould bebuilt. This research uses literature reviewandextracts the performance measures from common and famousperformance measurementmodels.It measures affectingperformance measurementon agileorganizations. At first stage, the research classifiescriteriausingcognitivemappingmethodology. Then, it uses interpretive structural modeling for creating a model for performance measurement system of agile organizations. The results of the survey are derived in a model consists of 11 criteria and 8 level.Theseresults indicatetheimportance ofsuchcriteria asleadership,strategic planningand organizational culture as themost influentialparametersin theperformanceofagileorganizationsthathavean impacton otherfactors ofmodel.

With the beginning of twenty-first century manufacturing organizations have experienced radical and strong changes. So they have moved to the new challenges.Organizations and enterprises to respond to these new challenges, chose a new production approach called agility.The requirements of this approach have affected on how to measure the performance of these organizations. In this research, using a literature review and extraction of performance measures from common and famous performance measurement models and also measures affecting performance measurement of agile organizations, first classify criteria using cognitive mapping methodology. Then, using the interpretive structural modeling for creating a model for performance measurement system of agile organizations. The results of the survay are derived in a model consist of 11 criteria and 8 level.

Discipline, arrangement and safety are significant factors in achieving success in organizations. The role of Discipline and arrangement are as such that they are considered in all models and organization excellent and management standards. Excellent organizations have done effective and serious measures in the field of order and discipline. Today, execution and customization of excellent models in organizations have dramatically increased the ability of different domains in organizations. Productivity increase and organization ascendancy are among concepts that organizations have always followed and expressed differently in each stage of history. 7S is among systems that is considered the cornerstone of other productivity and quality systems. Accidents, mistakes and errors reduced and work output, personnel motivation and morale and management performance increased because problems are visible and expenses and energy consumption and work redundancies decreased because of decent system. In this article, decent system concepts and principles and also excellent model constituents, structures and significance of combination model for order and productivity increase in organization introduced. In this research, a suitable execution method has been designed for execution of excellent model and decent system to introduce the technique and models and the way they are applied and internalized according to organizations conditions.

In this study in order to arrange and find a measurement scale for evaluating the performance of mid-level and superior law enforcement commanders, first we reviewed the literature of issue and the main indices and standards were extracted based on it. Then, based on those indices a preliminary scale was provided. This measurement was given to 15 experts to give their opinions about each of the items. Finally based on the experts' opinions, a 56-item measurement was arranged. This measurement was executed on a 644 managers and line-officers and law enforcement command center and their stability was assessed by using the three methods of Spearman, Brawn, Guttmann, and Alpha Kronbach. The results demonstrated that measurement of each of its concomitant, possess that mentioned stability. Also, for determining the measurement factors, factor analysis method was used. The results clarified that performance measurement is comprised of three main factors.