جستجوی مقالات مرتبط با کلیدواژه "services" در نشریات گروه "مدیریت"

The expansion of successful virtual education at the postgraduate level is considered one of the main concerns of the educational system today. This research aims to rank the influential factors in the expansion of virtual education at the postgraduate level using the Multi-Criteria Decision-Making (MCDM) method (case study: Amin Police Sciences University).

The research is applied in terms of purpose and descriptive-survey in nature. The statistical population of this research included all the professors of Amin Police Sciences University, from which 25 experts were selected through convenience sampling. Data collection was done through interviews with the experts. After extracting the criteria from the experts regarding the influential factors in the expansion of virtual education at the postgraduate level, a decision-making matrix was developed based on the criteria and options. Finally, the MCDM method was used to determine the ranking of the influential factors.

The findings indicate that among the influential factors in the expansion of virtual education at the postgraduate level, suitable structures and infrastructures rank first, followed by access to educational resources.

 Examining the factors influencing the expansion of online education at the postgraduate level, including current issues and concerns in the educational system, is addressed in the present study. for the expansion of virtual education at the postgraduate level, attention to appropriate infrastructure for this type of education can play a significant role in attracting students inclined to continue their education and work in the police force.

The article’s aim is to analyze the interaction of internal and external factors of sustainable development in the free zones of Iran. In other words, identifying the most important internal factors affecting the improvement of external factors and vice versa is considered. For this purpose, the relationships between internal and external factors of sustainable development in the free zones of Iran are analyzed through the analysis of the correlation structure between them. For the success of organizations in a dynamic and changing environment, managers must strive to improve processes and sustainability. Also, in the process of sustainable development, the impact of internal and external factors of sustainability should be examined and analyzed. Based on the importance of free zones in the country's economy, the issue of sustainable development of these zones needs to be considered from different angles and using scientific methods. Given that the multiple relationships between internal and external factors and the direct relationship between internal and external factors, the sustainable development of free zones has not been done with each other, and closing this gap is a necessity. Because, external factors of sustainable development are not within the authority of free zones and depend on organizations, companies and communities. Neglecting the impact of these factors on domestic factors can lead to more costs in achieving sustainable development of free zones. For this purpose, in this study, the relationships between internal and external factors are examined and analyzed to finally achieve sustainable development of free zones based on accurate information and analysis of various aspects to achieve the best achievement at the lowest cost in sustainable development of these zones.

The main method is the canonical correlation analysis method. Using questionnaires containing questions related to internal and external indicators, which are prepared in the form of a five-point Likert option, experts answer it in an online survey. The collected data from internal and external factor questionnaires are analyzed using SPSS 24 software. Then, canonical correlation analysis is performed to study the correlation between internal and external factors of sustainable development of free zones. This canonical correlation is made for the study between two data sets that include seven internal factors in the first set and four external factors in the second set. The statistical population of this study consists of specialists and professors of Payame Noor University and 184 randomly selected statistical sample participated.

After performing the canonical correlation analysis method, the findings related to the correlation between canonical variables, the proportion of variance of internal and external factors explained by the first and second set canonical variables, canonical factor loads, and canonical cross-factor loads were obtained. The results, based on the Fisher test show that the correlation of three pairs of canonical variables among the four possible pairs is confirmed at the significance level of 0.05. The correlation of the first canonical pair is equal to 0.994 with a specific value of 9.039. Also, the correlations of the second and the third canonical pair are equal to 0.705 and 0.659, respectively, with special values of 0.989 and 0.767. The calculated values show that 90, 49.7 and 43.4% of the variance in the canonical variables related to external (internal) factors are explained by the canonical variables related to internal (external) factors, respectively. The set of canonical variables related to internal factors represents 65.9% of the sample dispersion of the sample of internal factors, while the three identified canonical variables related to external factors cover 93% of the sample dispersion of the sample of external factors. Also, the proportion of variance of the canonical variables of the first group to the total dispersion of the four external factors was equal to 46.3%, while 69.3% of the variance of the seven internal factors is explained by the canonical measures of the second set.

The results show that the proportion of variance in the set of internal factors that is explained by the canonical variables of the first set is less than the proportion of variance identified in the set of external factors that is explained by the canonical variables of the second set. Also, the proportion of variance of the four external factors explained by the canonical variables of the first set is less than the proportion of variance of the seven internal factors covered by the canonical variables of the second set. Based on the calculated factor load values, it was shown that the canonical variables of the first set generally have significant factor loads with all internal factors, including 1) welfare and services, 2) support and regulation, 3) pollution control, 4) protection and prevention 5) Productivity, 6) green operation and 7) infrastructure and facilities. Similarly, it was observed that the values of the factor load of the second set, canonical variables on all four external factors, including 1) culture building, 2) environmental measures, 3) knowledge and communication, and 4) local community support are significant. In this context, the internal factors of "welfare and services" and the external factors of "culturalization" have the most factor factors with the canonical variables of the first and second categories, respectively. The calculated values for cross-factor loads showed that changes in the four internal factors "welfare and services", "support and regulation", "green operation" and "infrastructure and facilities" will have the greatest effect on canonical variables derived from external factors. In addition, cross-factor loads are significant for all external factors other than "knowledge and communication", the largest of which is related to the "culture-building" factor. In general conclusion, it can be said that internal and external factors of sustainable development of free zones significantly affect each other.

This article is aimed at designing and validating a model for overcoming the challenges of virtual education in the post-corona era. This cross-sectional study in terms of purpose is exploratory, in terms of audience is basic and in terms of approach is a mixed research. The participants in the qualitative section was made up of 20 Tehran’s  educational managers and experts at the first secondary level. After interviewing 17 persons who have been selected purposefully we reached theoretical saturation. The statistical population in the quantitative section consists of teachers of the first secondary level at Tehran in the academic year of 1400-1401. The sample size was estimated to be 384 teachers, selected via Cochran's formula and cluster-random method. The data collection tools were semi-structured interviews in the qualitative phase and researcher-made questionnaires, which were validated by construct validity, convergent validity and divergent validity methods. Using Cronbach's alpha and composite reliability, the reliability of the questionnaire was also evaluated. In order to t identify the dimensions and components of the research, we used thematic analysis and for finding   the relationships of the elements we used the structural-interpretive modeling method and for validating the research model we applied the partial least squares method. The results of the research showed that the infrastructure of human resources and technology ,and the rules of virtual education provide a context for the culturalization of virtual education. Cultivation of virtual education has led to the digital skills of teachers and the monitoring system of virtual education, and these factors also lead to the participation of students. Students' participation is related to the performance evaluation system of virtual education and the creation of a teaching-learning environment, and at  the end, the development of virtual education can be achieved through the efficiency of the educational system and the repair of students' learning gaps.

Outsourcing requires the handing over of production factors, resources used in doing a job, and the right to make a decision or the responsibility to make a decision. Nowadays, outsourcing can be useful and effective for the satisfaction of customers and to meet their needs and demands, therefore, on this basis, the petrochemical company has outsourced a part of its services and support factors to improve performance, reduce costs, and reform the organizational structure. In this research, the role of organizational outsourcing on the components of the balanced scorecard in Tehran Petrochemical Company has been investigated. The research method is descriptive-field and the data collection tool is using a questionnaire, and spss software and T-test are used to analyze the data. The findings show that outsourcing speeds up work, better control of activities, increases the quality of services, uses the technical skills of others, frees up capital, and saves managers' time. The results of this research show that based on the research hypotheses using the balanced scorecard model, the effectiveness of the organizational outsourcing of the petrochemical company is more in terms of growth and learning, but in terms of financial funds, internal processes and customers than growth and learning. It is not enough that it is possible to increase the effectiveness of outsourcing on these funds by forming a database, mechanism and standard indicators for choosing the right contractors, choosing the right activities for outsourcing and continuous evaluations.

Today, productivity is one of the most important factors in economic growth. At the organizational level, a high level of productivity indicates optimal performance to gain a competitive advantage. Despite the important role of productivity of service organizations in economic growth, few studies have been conducted in this context. The purpose of this study is to evaluate service productivity by a combined fuzzy best-worst method and data envelopment analysis.
In the first stage, carrying out a comprehensive review of the research literature, indicators of service productivity evaluation were identified. Then, the evaluation indicators were weighed using the fuzzy best-worst method. After weighing the indicators and determining the importance of each of them, using the data envelopment analysis approach, the efficiency, effectiveness, and productivity of Mazandaran Electricity Distribution Company were evaluated for five consecutive years from 2016 to 2020.
In this study, efficiency, effectiveness, and productivity were simultaneously evaluated using quantitative and qualitative indicators affecting the evaluation of the productivity of electricity distribution companies.
The obtained results would help to assess service productivity by emphasizing both quantitative and qualitative aspects of services and paying attention to the dimensions of efficiency and effectiveness simultaneously. Productivity improvement strategies were also suggested based on the achieved results of the current study.

These days, due to the increasing acceleration of globalization process all around the world, the supply chain has taken on new dimensions and has become much more complex than before. This research is a qualitative study to propose an intelligent supply chain model for providing services in Omid entrepreneurship fund. This research has been conducted by grounded theory approach, Strauss and Corbin model and it has progressed to the theoretical saturation of the interviewees. Population of interest were selected through purposeful sampling from university experts and managers of Omid entrepreneurship fund. A total of 14 semi-structured in-depth interviews were conducted. From the text of the interviews, 1165 open codes were counted and finally 38 codes were selected as main components. To code, atlas TI software version 8 was resorted and the components were identified and a conceptual model of the research was drawn. The most important major factors include intelligent information flow, intelligent financial resources flow, information technology, intelligent communication, transparency, sharing and expert human resources. The components of other factors are categorized under the main categories and then the results and consequences of the implementation of the intelligent supply chain are divided into four levels: company, customers, community and government.

Strategic management with its emphasis on strategic thinking has become an undeniable requirement in today's business world. Classical approaches to strategic planning have fallen into the trap of stereotyping and have been criticized by many organizational thinkers for neglecting its core essence, strategic thinking. On the other hand, the inherent disorder of strategic thinking causes confusion among strategic managers and doubts about the reproducibility of organizational strategic decisions. In this research, the intention is to investigate the effect of strategic thinking on innovation and the successful introduction of new products by Alborz Insurance Company. Standard questionnaires were used to measure research variables. The questionnaire was distributed among 126 sample people from the statistical population who are the managers and sales representatives of Alborz Insurance Company in Bushehr province. The research method was descriptive-correlational. To answer the questions and test the research hypotheses with Smart-PLS software, the method of studying structural equations and path analysis using the partial least squares (PLS) method was used. The results showed that strategic thinking and its dimensions (systemic perspective, focus on intention, smart opportunism, time thinking, and hypothesis-based thinking) have a significant impact on innovation and the successful introduction of products and services of Alborz Insurance Company.

Developing efficient and effective health care systems has become a major concern for governments and health care decision makers. In-time supply of medicine and efficiency of the inventory and distribution system play a vital role in the hospital supply chain and require a proper decision-making process in inventory management. This study suggests a two-objective model of mixed-integer, linear programming to manage medicine and information flow. The main goals of this model are to minimize the costs of purchasing, maintaining, manpower, and medicine expiration, and to minimize medicine shortages. Uncertainty parameters are related to demand, storage, and supply capacity, as well as the aspiration level of each goal. The initial model is first transformed into a fuzzy mixed-integer, goal programming model. Then, the resulting model is transformed into a one-objective model using methods suggested by Torabi and Hassini and solved in GAMS. The supply chain of Shahid Beheshti Hospital in Kashan is used to explain the proposed approach. The results indicate that decisions related to the purchase and logistics of medicine have a great impact on medicine shortages and control various costs relating to medicine inventory in this hospital.

Believing that he can have more credibility, he can be interrogated by entrepreneurs. As an entrepreneurial service provider to people who can use it to guide, they can help and organize you by visiting other sites and be able to access their own collection, can help youto be able to To serve you. Recognizing that it is possible for you, you can offer a product, service provider or expert. According to others, they may show the diagnosis and are not allowed to use it. This article is licensed under the Creative Commons Attribution-Share Alike 0.3Unported license.

One of the most important ways to succeed and sustain business is to build sustainability in banks in order to face environmental changes and threats. In management science, achieving such a goal is in the form of a concept called organizational resilience. The main objective of this research is to investigate the relationship between the organizational resilience components in the future bank with the success and sustainability of the business. In this research, an organizational resilience questionnaire based on the McManus model was used. After analyzing the data, using regression models fitted, it was concluded that resilience has a significant effect on the success and continuity of business in the future bank. Also, this The research, through the findings of previous observations and experiences, has proposed a model and hypothesis about the components that have affected the resilience. Using survey methods to investigate factors by analyzing the responses to the questions, the variables that affect the resilience were identified in 5 categories. After accurate and close observation of the parameters studied in the future bank and the collection of data from the bank's experts and the meaning of what was collected, it was found that the components of organizational strategies, banking concentration, competitive advantage, bank deposits and key products and services affect the continuity of the business. Then, using the research variables and analytical methods, the causal relationship between the variables was presented.

Nowadays, industrial design has allocated a special place to itself in the field of products marketing and development, both at national and international levels. Advertising can be a connection bridge between company and customers, the customers are fully identified and the messages of the company are effectively transmitted to them. The purpose of the present research is to present an effective advertising model for companies with an industrial design unit. Therefore, the present research is descriptive-analytical with the Inductive approach and the collection of required data was performed based on the library and document mining study, and also considering the comparative comparison of four domestic industrial design companies with four foreign industrial design companies. Based on this comparison, 82 effective advertising indicators were identified. Using content analysis method, their similar and different aspects were addressed and using MAXQDA software, the difference, similarity, evidences, and foundations of each one of these desired phenomena are explained, and 40 indices with the highest frequency that have not yet been used by Iranian industrial design companies were classified into four categories such as customer relationship, marketing, products and services, and announcements,and a model was designed based on them. Finally, some suggestions based on the research findings were presented.The result is that, for a dynamic and effective advertising, the Iranian industrial design companies require to employ the novel approaches which most of the superior companies utilize to compete and even to proceed in the market. To this end, some suggestions are offered.

The majority of supply management models are limited to physical products and few are designed for service items. Therefore, this paper is aimed to propose dimensions, components and indicators of a multidimensional portfolio model for service supply management in the mobile operator industry.

Combining the three high-cited models in the literature background, and adding a new dimension through in-depth interviews with the experts, a four-dimensional multilevel relational reflective model has been proposed for service supply management in the mobile operator industry. This model has been built up using the Fuzzy Delphi method and its goodness of fit has been confirmed through factor analysis.

The final model has been applied in MCCI company and 50 services procured by the company has been classified into 16 groups. Then, for each group, based on the the literature background, along with using the focused group technique, the pertinent supply strategic actions have been proposed.

The model extracted from this study consists of four dimensions: the strategic importance of service, the risk of supply market, the extent of buyer captivity and the pace of innovation in technology, which totally contains 11 components and 33 indicators. All the services provided by the mobile operators can be classified in 16 clusters related to four main dimensions.

The aim of this study was to identify and prioritization the factors affecting the cognitive assessment of customers that stimulate variety-seeking behavior in purchasing services at Saderat Bank Branches in the west of Tehran. The research method was conducted in two qualitative-exploratory and quantitative-survey methods. In the exploration section, semi-structured interview tools were used to collect the necessary data. The statistical society consisted of all customers of three branch offices of the Saderat Bank in the west of Tehran, which was obtained by sampling after 21 interviews. Data were analyzed by the method of analysis of the subject. In the survey section, based on the variables extracted from the qualitative section, 26 questionnaires were adjusted and distributed among simple 384 randomly selected random sampling. The findings of the qualitative section showed that, from the perspective of the respondents of the 8 factors or variables, the cognitive assessment of the stimulus of diversification is the purchase of effective services, which include: desirable arrangement, appropriate physical space, existence of internal bank order, bank image, trust, service quality, effective communication Effective advertising. The average rating of the 8 factors indicated that the quality of services, trust and an appropriate physical space were considered as factors affecting the customer's cognitive assessment; the most important factor was the stimulation of customers to diversification buying a bank service.

Nowadays, the main part of countries' economic power has been resulted from acquiring knowledge and applying it to produce innovative up to date products in order to gain competitive advantages in domestic and foreign markets. One of the effective elements for achieving such a goal is knowledge workers. The purpose of this study is investigating the effect of knowledge workers on the innovative goods and services exports with considering the moderating effect of competition in developed and developing countries from 2011 to 2016. Data of selected sample countries has been extracted from the Global Innovation Index reports. The panel method is used by applying Eviews software. The results showed that not only knowledge workers have positive and significant impact on export of innovative goods and services of those countries, but also in both of developed and developing countries, competition plays a moderating role on the relation between knowledge workers and exporting innovative goods and services.

The purpose of this study was to determine the status of marketing dimensions of products and services of libraries of state universities of Isfahan province. The research method is descriptive-survey and the data gathering tool is a researcher-devised questionnaire. The statistical population of this study consists of 168 librarians, of which 117 are selected based on Cochran formula. The data are analyzed through descriptive and inferential statistics in SPSS environment. The findings reveal that the mean and standard deviation of marketing dimensions of library products and services are 3.50 and 0.52, respectively. The findings indicate a significant level of 0/0001 which is less than 0/05. Considering this significant level, it can be claimed that the average of marketing dimensions has a significant difference with the mean Likert spectrum and is larger than average. Therefore, with 95% of confidence, it can be claimed that the marketing dimensions and library services in the libraries of state universities of Isfahan province are more than the average and are in a relatively favorable status. The means indicate that among marketing dimensions of library products and services, the highest average is related to dimension of market orientation and the lowest average is related to the marketing dimension. The activities related to each of the marketing dimensions in libraries have a relatively favorable status. The least activity is related to the marketing dimension, and the results indicate the necessity of trying to improve this dimension in the libraries. Activities like the existence of a separate section for marketing or the existence of a public relations unit can be contributive in improving the status of this dimension of marketing.