A Measurement of Passenger's Satisfaction Rate from Bus Rapid Transit (BRT) System in Tabriz Metropolis Emphasizing on Predictive Models

With rising demand of urban travels, one of the main strategies to manage cities’ transport is enhancement the share of urban public transport. To increase the desirability of the use of public transport, various systems were designed and utilized. One of them is BRT. Immediate action was carried out in Tabriz Metropolis to use this system in the main street of the city leaded to disrupt the urban communications network and different problems. This research evaluated the goals and strategies of BRT system and the degree of users’ satisfaction of it in Tabriz by using field studies and statistical analysis. It has a descriptive-survey essence and data were collected by the researcher made questionnaire. Target society includes the passengers using BRT. The method of sampling is clustering and the designed questionnaire was reviewed via pre-test, its stability was verified by Cronbach alpha of 0.727 and its validity confirmed by presenting to experts and specialists. To prove statistical assumption, Kendall statistics, Summer’s Day, Chi-square, Pearson’s correlation and ordinal regression were used. The results show that there is an inverse and significant correlation among education and satisfaction rate of BRT system. It means that with increasing levels of education, the satisfaction decreases.