جستجوی مقالات مرتبط با کلیدواژه "satisfaction" در نشریات گروه "اقتصاد"

Introduction :

The expansion of cities and the increase in daily urbanization in the form of densely populated cities with industrial and production roles have led to fundamental changes in the concepts related to urbanization and have generally brought about major structural changes in the structure and nature of modern cities. On the other hand, the movement of cities towards modernism has resulted in many valuable and historical structures within cities facing neglect and significant destruction. However, after years have passed, many urban challenges and problems resulting from modernism have led to a renewed focus on historical structures, creating a dual and deep confrontation between new urban structures and historical structures This factor has caused many of the criteria for urban planning to focus on the superiority and desirability between new and historical urban structures. It is important to determine which levels provide a more desirable situation for the better living of citizens in each of the valuable urban concepts and criteria. One of the most important of these concepts is the quality of urban life for individuals. Quality of life is a multi-dimensional and dynamic concept that encompasses the environment and living conditions of the people in a region, including all factors that impact an individual’s life. With the prevalence of the modernist approach in cities and the increasing trend of urbanization, the urban structure of many countries has been faced with fundamental changes and transformations. This has led to negligence towards historical structures, resulting in a decrease in the quality of life in these areas and a hidden confrontation of historical structures with new urban levels. Therefore, this research aims to conduct a comparative study on the quality of life and the influencing factors on it in historical structures and the urban level of Qazvin city.

The research method is practical and based on quantitative methods. Questionnaires were used for data collection. This research aims to investigate and analyze the quality-of-life status and its influencing factors in historical structures and the urban level of Qazvin city. The research indicators were extracted by reviewing relevant literature sources. In other words, the dominant approach in this research is a survey method using a questionnaire about urban quality of life, employing a five-point Likert spectrum scoring scale. This research was conducted in three steps. In the first step, to examine the quality-of-life status in each of the study areas, quality-of-life indicators were examined and analyzed using a one-sample T-test. In the second step, quality of life indicators were separated into distinct and structured factors using exploratory factor analysis in the SPSS software, and finally, a stepwise regression method was used to explain and identify the influential factors on the quality of life in each of the study areas (historical structures and the urban level of Qazvin city).

The examination of the quality of life in the historical fabric and urban level of Qazvin city indicates that the accessibility to essential urban services and facilities at the urban level of Qazvin city is more favorable compared to historical fabrics. This demonstrates the attention of urban management in urban planning and emphasizes coherent and modern urban planning at the urban level compared to historical fabrics, leading to better provision and distribution of urban services and facilities at the urban level, resulting in higher satisfaction and a more desirable situation compared to historical fabrics. On the other hand, in terms of security and some cultural and social concepts, historical fabrics provide a more favorable situation. The overall status of the quality of life in the areas indicates that satisfaction with the overall quality of life in both urban types, despite differences in some components, is almost the same, and desirable satisfaction with the quality of life is not observed in both types. The elucidation of indicators influencing the quality of life of each type indicates that in historical fabrics, factors such as access to urban services, leisure and recreational status, and citizens’ economic status, respectively, are the most important and influential in explaining the quality of life. In contrast, at the urban level, factors such as access to urban services, access to educational and recreational services, the economic and social potentials of citizens, urban transportation status, housing, and urban economy, respectively, have the greatest impact on the quality-of-life situation. The examination of this concept shows that the factors influencing the quality of urban life, from a general perspective and in essence, share fundamental similarities with factors influencing the quality of life in historical fabrics. Despite the belief that historical fabrics, due to differences in nature and fabric type, have fundamental differences in some concepts such as quality of life compared to other urban levels, the results indicate that the indicators affecting the quality of life at the urban level and historical fabrics are almost the same and only have fundamental differences in some minor areas.

The results of data analysis in the study areas indicate that the accessibility to urban services and facilities in the city of Qazvin is more favorable compared to historical areas. On the other hand, in terms of security and cultural and social concepts, historical areas have higher levels and more favorable conditions. Overall, satisfaction with the general quality of life in both types of cities is at a similar level, despite differences in some components, and desirable satisfaction with the quality of life is not observed in either type. In terms of indicators influencing the quality of life in historical areas, factors such as access to urban services, leisure and recreation, and the economic situation of citizens respectively have the most importance and impact on explaining the quality of life. In the city of Qazvin, factors like access to urban services, access to educational and recreational services, and the economic and social potentials of citizens have the greatest influence and importance. The examination of this concept shows that contrary to the assumption, factors influencing the quality of life in historical areas and other urban levels have many commonalities and are almost the same in both types, with very minor differences. Therefore, it can be concluded that factors influencing the quality of life in historical areas and other urban levels are not different from each other and point to common areas that, in improvement programs emphasizing areas such as urban facilities and services, leisure and recreation, and some economic concepts, can create opportunities for improving the quality of life in both types.

In the present study, an attempt has been made to identify and prioritize the factors affecting the level of taxpayers' satisfaction with the comprehensive tax plan based on the Kano model in the Iranian National Tax Admission Organization. The research method used in the present study is descriptive-analytical. At first, after identifying the general factors affecting taxpayers 'satisfaction through documentary studies through interviews with experts in the field, the final factors affecting taxpayers' satisfaction are extracted from the comprehensive tax plan. By designing a questionnaire of taxpayers' satisfaction with the comprehensive tax plan, it was analyzed through the Kano model. The statistical population of the study includes 1020 legal taxpayers referring to the Iranian National Tax Admission Organization in 1400, which based on Cochran's technique, 280 taxpayers have been selected as a statistical sample. The results of the research findings indicate the identification of 21 variables affecting the satisfaction of taxpayers from the perspective of experts. According to Kano model, 6 variables are in the group of motivational factors, 4 variables are in the group of functional variables and the highest number of variables; 11 variables are in the group of basic variables. Reducing the side costs of paying taxes by using the comprehensive plan system with a satisfaction factor of 0.567 (Atractive factors), User-friendliness of the comprehensive tax plan system with a satisfaction coefficient of 0.439 (performance factors) and Protecting the privacy of taxpayers in the comprehensive tax plan with a coefficient of satisfaction of 0.165 (basic factors) respectively had the highest priority among other factors taxpayers' satisfaction with the comprehensive tax plan.

This research was conducted to identify the components of satisfaction with service recovery  in the banking industry.

The purpose of this research is in the field of developmental research, which is carried out with a mixed method. The statistical population in the qualitative section is the experts and managers of Iran's banking industry, of which 15 people were selected in a non-random way. The statistical population in the quantitative part includes all customers of the Agricultural Bank in Tehran (unlimited population). Based on this, a sample of 384 people is selected using Morgan's table. The main tool for data collection is a semi-structured in-depth interview and a researcher-made questionnaire. Qualitative data analysis was done with the method of data base theory using MAXQDA software and in the quantitative part with partial least squares method.

Based on the paradigm model obtained in this research, the components related to satisfaction with service recreation in six categories of causal factors (customer-oriented, brand image, communication, evaluation of correct performance and growth and development of services), background conditions (brand culture), phenomenon The main factors (satisfaction with recovery), strategies (organization strategy, marketing, and advertising), intervening conditions (customer anger and environmental factors) and outcomes (brand loyalty, brand trust, customer satisfaction and profit increase) were identified. The results of the quantitative part of the research showed that the model proposed in this research has appropriate validity.

Based on the results obtained in this research, it can be concluded that the level of satisfaction and loyalty of bank customers can be improved by focusing on the components identified in relation to service regeneration.

Today, many customers and companies are competing to receive and provide better services and products. Having a high quality of service can make it possible for companies to show their ability and create a good experience for the customer by providing high quality. A good service experience improves relationships. When customers have a good experience of the company's services, they are more willing to establish and continue to communicate with them In this study, the effect of service quality and service experience on customer satisfaction in inter-company services in IRANDAR Company was investigated. The research was applied in terms of purpose and descriptive in terms of type, quantitative in terms of data nature and correlational in terms of data relationships. The statistical population in the present study was a set of internal and external stakeholders of IRANDAR Company. The sample size was determined according to the structural equation technique between 5 and 15 times the number of measures, equal to 322 people. The sampling method in this study was randomly available .The data collection tool was a questionnaire whose validity and reliability were confirmed. To test the research hypotheses, the structural equation technique in LISREL software was used. The results showed that experience and quality of services affect satisfaction

Today, the survival of organizations without a customer is considered impossible and the customer is known as the philosophy of the organization. Accordingly, the necessity to pay attention to the wants and needs of this key element and to identify the factors that cause customer satisfaction is not hidden from nobody. Hence, customer orientation has become one of the biggest organizational concerns today. Therefore, the present study seeks to find prominent dimensions that affect customer satisfaction and after searching for these factors, examines the impact of each of them and ranks these key dimensions based on their importance. The number of samples in this study is estimated 322 according to Morgan's formula. In this study, at the statistics section, a questionnaire was used to collect data and the Wilcoxon test was used to analyze the data. In addition, Friedman test was used to rank the factors affecting customer satisfaction. The results obtained from the hypothesis test confirm all five research hypotheses. This means that tangible factors affect customer satisfaction with the quality of services in Tehran Housing Bank, the empathy between bank employees and customers affects customer satisfaction with service quality, the bank's guarantee affects customer satisfaction with the quality of services in Tehran Housing Bank. It is effective, the bank's responsibility affects the customers' satisfaction with the quality of services in Maskan Bank, the physical and appearance dimensions have a positive effect on the customers' satisfaction with the service quality of Maskan Bank in Tehran. Also, the results indicate the need to pay more attention to tangible factors in Maskan Bank and the strength of this bank in gaining public trust.

In recent years, the expansion of the Internet network infrastructure, the increase of the Internet penetration rate and the growth of the number of Internet users have caused more and more business owners to pay attention to e-businesses and the growing trend of such businesses. This has created a highly competitive environment that has made it more difficult to gain and maintain market share in cyberspace. In such a situation, increasing customer satisfaction in e-businesses in order to reach their loyalty in order to repeat purchases is one of the key factors to gain and maintain a suitable share of the cyberspace market. This study aims to identify these factors and introduce them to e-business owners, in order to create a platform for targeted activities to improve user satisfaction and which leads to maintaining and increasing the share of e-businesses from the cyberspace market. The research method was meta-synthesis. At first step we determined the research questions and search keywords and then we collected articles related to customer satisfaction factors in e-businesses according to the keyword. After studying and reviewing the selected articles, 14 concepts (unique factors) were identified out of 85 factors obtained from 22 reviewing articles. The results show that the factors: "Product information reliability", "Purchasing process", "Service / Product quality", "Price paid" and "Security and privacy" are the most important factors of e-business customer satisfaction.

The concept of quality of life can be considered as one of the broad concepts whose importance is expanding day by day in many fields of study in various scientific and academic fields. The quality of life is the ability of the environment to provide and respond to the material and spiritual needs of people in society. Every society will enjoy dynamism and vitality when its citizens enjoy sufficient and desirable quality of life. The purpose of this article is to evaluate and measure the indicators of the quality of urban life in Zahedan from the perspective of the students of the National University of Medical Sciences in Zahedan. In this regard, five main indicators have been introduced, which are: physical-spatial, social, cultural, economic and security. The research method is descriptive-analytical and survey. In this research, the total number of the statistical population is 30,000, which was obtained by placing 129 samples for the University of Sistan and Baluchistan and 100 samples for the University of Medical Sciences. The data obtained through the questionnaire was analyzed using spss software, and to obtain the satisfaction of the students (National and Medical Sciences University) with life in Zahedan city, we used the single sample mean test and to obtain We use the Pearson correlation test for the impact of physical indicators and the quality of urban life (due to the large sample size). The results of the research show that the level of satisfaction of students (National and Medical Sciences University) with life in Zahedan city is average. Based on the results obtained from the Pearson correlation test between social, cultural, economic and security indicators and the quality of urban life, we can see that the correlation between these two indicators is 0 and it is acceptable.

In todaychr('39')s highly competitive environment, banks view core competencies as a kind of business strategy that increases their credibility and increases their market share. core competencies is a set of special skills that enable a company or organization to deliver unique products or services to consumers and thereby stimulate positive feedback. Using a core competency tool allows organizations to earn a significant difference to their competitors by investing in their strengths. The purpose of this study is to Explaining the impact of core competencies the banking industry on consumer reactions. This study is applied in terms of purpose and is descriptive-survey in terms of data collection. The statistical population of the research was the banking industry customers in Ardabil in unlimited numbers, that 460 samples were evaluated through a standard 37-item questionnaire. The validity of the questionnaire was confirmed by content method, and convergent validity and confirmatory factor analysis, and its reliability was confirmed by Cronbachchr('39')s alpha and combined reliability. PLS method was used to test the research hypotheses and the results show that all hypotheses have been confirmed. Findings showed that core competencies lead to a positive consumer response. Efforts to increase customer satisfaction and trust also increase positive word of mouth, increase loyalty and ultimately the intention to buy.

The purpose of this study is to prioritize customer satisfaction indices of Zahedan city banks to public, private and semi-private banks. Initially, by reviewing the available scientific resources and interviewing banking and economics experts and experts, a set of customer satisfaction indices was extracted, and after removing the shortcomings and deficiencies, Finally, 10 indicators were used to assess customer satisfaction with banks. The statistical population includes the customers of Zahedan Banks and 400 members were selected for all banks. The conceptual model of the research was designed and tested by collecting questionnaires from customers of Zahedan Banks through distribution of questionnaires to customers of Zahedan Banks in public, private and semi-private banks From April to October of 2019 in the framework of structural equations. After estimating the results by using LISREL software, the indices that were not valid were removed from the model. According to the results of this study, overall, the indicators of religious motivation, easy accessibility and ease of service, and the friendly reaction of employees to customer satisfaction were more successful than other indicators.

Today, urban public spaces play a fundamental role in urban development plans. This indicates the importance of the spaces in improving cultural-social aspect of cities. In other words, a culture creates behavioral patterns that determine and reflect how people to use the spaces. Therefore, it is natural that the use of the public spaces varies in different cultures. The nature and manner of activities that take place in urban areas can be related to two basic factors; culture and environment (spatial-local features). Statistical society is all Qazvin’s citizens who have taken advantage of the projects in last few years. Sample has obtained by report and interview with 425 Qazvin’s citizens. In terms of purpose, this research is applied-developmental and it is descriptive-analytical and survey one regarding method. The method of data analysis has been accomplished by using qualitative methods, particularly criteria and sub-criteria of citizens’ satisfaction. The purpose of the research is the study of construction projects in last four years and its impact on management and development of urban economy and citizens’ satisfaction. The results have indicated that macro policies, citizens’ satisfaction, and giving the cities identity are three basic variables in constructing development projects.

With rising demand of urban travels, one of the main strategies to manage cities’ transport is enhancement the share of urban public transport. To increase the desirability of the use of public transport, various systems were designed and utilized. One of them is BRT. Immediate action was carried out in Tabriz Metropolis to use this system in the main street of the city leaded to disrupt the urban communications network and different problems. This research evaluated the goals and strategies of BRT system and the degree of users’ satisfaction of it in Tabriz by using field studies and statistical analysis. It has a descriptive-survey essence and data were collected by the researcher made questionnaire. Target society includes the passengers using BRT. The method of sampling is clustering and the designed questionnaire was reviewed via pre-test, its stability was verified by Cronbach alpha of 0.727 and its validity confirmed by presenting to experts and specialists. To prove statistical assumption, Kendall statistics, Summer’s Day, Chi-square, Pearson’s correlation and ordinal regression were used. The results show that there is an inverse and significant correlation among education and satisfaction rate of BRT system. It means that with increasing levels of education, the satisfaction decreases.

Mobility and movement are the basic needs of human life in all ages and today, despite advances in electronics in cyberspace, is an integral component of life. The main purpose of this paper is to explain the importance of customer satisfaction dimensions from public transportation systems especially BRT system, based on statistical techniques. So this paper has examined the BRT system in terms of passenger satisfaction by questionnaire technique. Accordingly, the research method is analytical that used some techniques such as questionnaires, observation and study of the documents used. At the same time to analyze the data, in addition to participatory observation period of 6 months, statistical techniques, such as factor analysis, regression, etc were used. The results show the effectiveness of the four factors in the satisfaction of a BRT system. The fundamental factors are extracted, including service, speed, behavior and physical properties of the bus. Finally, this research suggests that continuous use of travelers from the BRT system is depend on a review of their satisfaction. In general, any geographical scale city planning, attention to the needs of citizens and the participation of all segments of society in the planning process. In general, any geographical scale city planning is needed to attention to the citizens and the participation of all segments of society in the planning process.

Targeted subsidies reform, is the most important part of economic development plan in Iran that will lead to change the way that subsidies are paid. With the gradual removal of subsidies from basic goods such as fuel, food, water and electricity; a portion of the proceeds will be paid to the people in cash and the other part has to be spent in development of economic infrastructure by which the class gap between various social groups may also reduced. This study attempts to measure the satisfaction of different income level of the inhabitants of the Urmia city from targeted subsidies plan. Using a questionnaire, the data is collected and to analyze the data, descriptive and inferential statistical methods (ANOVA and t-test) were utilized. Results show that from the perspective of Urmia city citizenry in general, the government has not achieved to the targets of proposed in the context of the economic development plan by targeted subsidies.

Being aware of the inference of tourists regarding perceived quality، perceived value and mental obsession quality and value، satisfaction level، and behavioral inclinations to visiting tourist destinations are vital for marketing and successful destination management. The current study aims at investigating into the relationship between such variables utilizing Structural Equation Modeling (SEM). The current study is practical، purpose-wise، and descriptive-surveying، method-wise. The population of the study was tourists who had visited the city of Noshahr during spring and summer of the year 2012. Based on available random sampling، 456 tourists were selected for the study. The results of Path Analysis indicated that the understanding of tourists of quality and value and their being preoccupied with a tourist destination has effects on tourists’ satisfaction. It was also indicated that such an understanding has positive effects on tourists’ inclination level to revisit the very destination. The findings of the current study result in better understanding of behavioral mechanisms which are appropriate basis for maintaining and increasing the number of tourists to an urban tourist destination.

Considering the importance of the Zakat in Islam and emphasis on Zakat payment in Quran and divine tradition, in this paper the most important factors affecting the people partnership in Zakat payment are analyzed. In the first stage, the most important factors are gathered using Delphi approach in four rounds. These are: humanism, the religiosity, self-satisfaction, welfare and organization. Then, these factors and their indices have been tested in the Hamedan province between the Zakat payers. In this stage, the effectiveness of each factor has been tested using TTEST. Humanism, the religiosity and organization factors are those that have been considered effective and the self-satisfaction and welfare have not been considered as effective ones. After that, the intensity of the factors with each other has been tested using the Pierson correlation coefficient. Finally, using the Fridman test, the importance of any of the factors has been analyzed.