جستجوی مقالات مرتبط با کلیدواژه "police services" در نشریات گروه "علوم اجتماعی"

This study investigated the relationship between the role of creativity and innovation in improving the quality of police services. In general, the role of creativity and innovation with the turn of the millennium and the era of knowledge is an obvious issue .since, survival and maintaining competitive advantage depends on the innovation in designing and development of new services. Also, due to the shorting the life cycle of the services in organizations and the expectations of the clients, innovation and creativity in the development of new services plays a critical and crucial role in continuation of organizational life in particular for the police department and its forces. The survey method is used in this study. In order to collect the data an interview form is used. The statistical population was police department personnel in Northern Khorasan. Results of the study show that the main hypothesis using correlation tests is confirmed. Also There is significant relationship between the role of innovation components namely (The role of support based on the comments of creativity and innovation, Based on the principle of providing support for new ideas on creativity and innovation, the role of flexibility principle sand the necessary infrastructure to support creativity and innovation) and improving the services quality.

One of the recent studie's claims about the effectiveness of the organizations is the effect of organizational citizenship behavior (OCB) on improving the quality of services. Therefore, the aim of this study was to investigate the relationship between OCB and quality of service in the police stations and checkpoints. In terms of its objectives and data collection procedure, this study is of an applied and survey research type, respectively. The statistical population of the study includes the employees in the Tehran police stations. The sample size is estimated as 90 participants. The validity of the tools was calculated by the face validity and reliability of the questionnaire wascalculated using Cronbach's alpha (α=.85). The correlational tests have been employed for the data analyses.Findings and The study showed that there is a significant relationship between the dimensions of organizational citizenship behavior and the police stations and checkpoint's quality of service. In other words, the more organizational citizenship behavior is improved and taken into considerations, the more provided quality of services is also improved. And in this regard, the variable of respect from staff, as one of the aspects of the organizational citizenship behavior, is of higher priority.